CrossCountry Mortgage, LLC

Bilingual

• Provide quality customer service by obtaining necessary documentation to underwrite the loan
• Communicate with the customer and/or Loan Officer
• Review and analyze borrower’s credit, employment, income, and assets
• Assemble the complete loan package for underwriting
• Verify all required documentation (pre-underwrite) in the file
• Prepare a loan approval summary and ensure the accuracy of all information printed on documents
• Review loans for compliance with all mortgage-related regulations
• Communicate with various companies to obtain Property Survey, Flood Certificate, Title Commitment, and payoff information
• Manage pipeline by completing and submitting reports within allotted turn-around times
• Document all communication related to the loan application

Bilingual Loan Processor

Analyst

• Act as the primary author on underwriting guidelines and related materials on assigned products.
• Complete guideline gap analyses to develop new products and identify gaps between existing products and marketplace for management review.
• Initiate the guideline update process by gathering information, presenting recommendations for review, updating related documents, and coordinating with pricing and product development to ensure accurate and timely deployment.
• Maintain guidelines across multiple origination channels, ensuring consistency and leaving only gaps that are intended.
• Conduct credit training related to new product rollouts and updates as needed.
• Assist scenario, exception, underwriting, and post-closing teams to address and resolve any ambiguities that exist within the guidelines and identify frequent exception requests for future guideline consideration.
• Develop and maintain a set of frequently asked questions and responses, which can be used to identify potential guideline clarifications and/or enhancements, and opportunities to better train sales and/or underwriting teams.
• Additional ad-hoc responsibilities as needed.

Guideline Structuring Analyst – Manager

Manager

Guideline Structuring Manager

• Coordinate across internal and external stakeholders to support the execution of RMBS deals, including data preparation, due diligence, offering documents, and tie-outs.
• Evaluate loan-level characteristics to help construct optimal collateral pools. Analyze eligibility, diversity, and performance metrics based on rating agency and investor criteria.
• Assist in securitization structuring by performing cash flow modeling, deal sizing, and waterfall analysis.
• Leverage Intex and Excel to support issuance decisions and related analytical work.
• Oversee the preparation and validation of loan tapes, ensuring consistency and accuracy across all transaction documentation.
• Interface with rating agencies, accountants, investment banks, and legal counsel.
• Manage deliverables and timelines to ensure all requirements are met for issuance.
• Stay current on securitization market trends, rating agency updates, and regulatory developments in the mortgage and RMBS sectors.
• Collaborate with data and technology teams to enhance and streamline securitization workflows, including tape creation and reporting automation.
• Utilize advanced analytical tools and software to enhance data accuracy and process efficiency.
• Contribute to the development of proprietary models and systems for portfolio management and securitization.

Analyst, Acquisition and Securitization

Cloud Engineer

• Designing, implementing, and maintaining security controls across enterprise networks and multi‑cloud environments (AWS and Azure)
• Overseeing IAM architecture, cloud security services, hybrid connectivity, and network access control
• Managing Cisco and Meraki infrastructure
• Administering SASE/SD-WAN solutions
• Conducting vulnerability assessments
• Monitoring logs through SIEM platforms
• Participating in incident response
• Developing security standards, documentation, and runbooks
• Contributing to cloud security architecture reviews and compliance initiatives.

Network Security, Cloud Engineer

Administration

• Work with the applicable business units to offer areas of improvement, implement, manage, and maintain input forms, business rules, major releases, loan programs, eFolder settings, disclosures, HMDA support, investor suspense requests, DMI export, servicing transfers, warehouse data tapes, and archive loan strategy.
• Evaluate the Encompass system, CCM’s integrations and CCM’s business workflow to help drive change for process-flow improvement in the Encompass system and CCM’s integrations.
• Design and implement approved change requests by creating or enhancing Encompass settings, basic and advanced input forms, and basic and advanced business rules.
• Employ problem solving skills to understand, interpret, troubleshoot, and resolve issues relating to system functionality.
• Ensure deadlines are met and update the project management system.
• Remain up to date on key Encompass trends and methodologies.
• Remain up to date on forthcoming Ellie Mae initiatives.
• Work closely with the .Net Team, where applicable, on incoming requests.
• Ensure updates do not adversely affect the system.
• Work closely with the Product Manager, where applicable, on incoming requests.
• Work as an escalation point for general inquiries and troubleshooting requests from Support.

Encompass Administrator

• Manage the closing request pipeline and rush request inbox to ensure timely closings.
• Provide support and training to the Closing team.
• Implement guidelines for the Closing team that are cohesive with investor, agency, federal, and state requirements.
• Design and implement workflows to streamline productivity and efficiency.
• Produce and deliver reports to senior management that track productivity, quality, and efficiency.
• Work with the delivery teams to ensure the funded pipeline is purchased in a timely manner.
• Build relationships with the branch managers and sales team and provide guidance when needed.
• Ensure the team is meeting acceptable turnaround requirements.
• Develop ideas to improve operations and procedures.
• Monitor defects and trends around closing and create action plans for improvement.
• Perform other duties and projects as assigned.

Regional Closing Manager

Underwriter

• Ability to underwrite conventional and government loans (FHA, VA).
• Maintain and report underwriter bonus.
• Provide guidance and solutions to underwriting team and branches for complex underwriting scenarios and escalations.
• Assist in special projects and training as designated by underwriting management.
• Communicate with branches on escalations and escalated scenarios.
• Perform second level reviews as designated by senior underwriting management.
• Work with underwriting team to maintain standard service level agreements.
• Monitor underwriting pipeline to ensure productivity and adherence to set SLAs.
• Provide mentoring and coaching to underwriting staff as identified or required by senior management.
• Utilize problem solving, judgement, knowledge, and experience to effectively remedy loan level issues.
• Manage department reports.
• Manage a team consisting of approximately five to ten individuals.
• Communicate effectively with operations and sales staff to maintain a high level of customer service via phone and email.
• Perform other related duties as assigned by management.

VP of Underwriting

• Support the underwriting department in day-to-day requirements while ensuring service level agreements are maintained
• Provide solutions and assistance to loan level questions/escalations from Underwriters
• Assist in special projects as directed by management
• Provide individual Underwriter coaching, mentoring, and training on expectations, processes, guidelines, and system work (Encompass)
• Serve as the primary point of contact for all questions, clarification, and instruction for Underwriters
• Ensure Underwriters understand, apply, and grow their knowledge base of guidelines, processes, and procedures
• Complete CTC reviews until Underwriters have earned lending authority
• Review daily pipeline reports and provide valid findings, training, and coaching issues weekly
• Assist with loan level production based on staffing/volume needs
• Conduct new branch welcome calls and existing branch calls as needed

Regional Underwriting Manager

• Provide support to mortgage loan officers in their daily duties
• Work directly with customers to ensure positive experiences
• Assist in reviewing mortgage loan applications and documentation
• Review mortgage loan disclosure packages and deliver them to borrowers
• Create and deliver rate disclosure and re-disclosure packages
• Clarify/correct information and obtain necessary documentation
• General clerical and phone support to loan officers or processors
• Manage pipelines consisting of various loan types
• Track outstanding items on loan files and follow up with customers
• Facilitate timely loan closings by working directly with the Title Company

Licensed Loan Officer Assistant, Bilingual

Operations

• Oversee the loan process from initial application to close of file
• Partner with internal team members and external clients in qualifying and processing of loan files
• Complete Verbal Verification of Employment on assigned loans within 10 days of closing
• Order third party verifications such as appraisals, condo certs, title documents, flood certs, etc.
• Review obtained loan packages for signatures, dates, notary stamps, etc. prior to giving funding authority
• Partner with Loan Officer Assistant in retrieving, obtaining signatures and overnighting CEMA and CO-OP documents
• Oversee pipeline management to ensure files are accurately and efficiently processed within organizational deadlines
• Complete basic review of loan files to ensure necessary documentation and data fields in loan origination/processing system are complete and accurate
• Assist in reconciling final ALTA statements
• Process file once locked, submit to Underwriting for conditions and direct Loan Officer Assistants to properly order appropriate services for files
• Provide Branch Manager with regular updates and reporting on branch pipeline status
• Complete post consummation closing disclosures and issue refund checks
• Act as the liaison between the branch and corporate underwriting operations
• Work on special projects as necessary

Operations Manager, Bilingual

• Collaborate with other departments within Operations, Secondary Marketing and Servicing
• Assist with the clear and consistent communication of agency and investor guidelines, updates, and interpretation
• Provide draft communications of agency and investor updates, clarifications, and changes for distribution
• Research and analyze data provided by various Agencies and Investors to help management determine the application of various policies and procedures
• Provide feedback summaries regarding announcements, bulletins and updates provided by Agencies / Investors (Fannie Mae, Freddie Mac, FHA, VA, USDA, and various investors) to the AVP of Credit Policy for review and publication
• Compile information detailing the specifics of information clarified or communicated by each Agency/Investor
• Ensure related documentation for all credit policy changes is gathered and adheres to the audit trail requirements of all source documentation and research
• Participate in drafting or recommending modifications to standard operating procedures, job aids, manuals, and other documentation based on clarified, vetted and/or updated information
• Complete testing as needed
• Support management in the development, improvement and administration of credit policies, procedures, and underwriting criteria
• Perform other Credit Policy related responsibilities as assigned by management

Credit Policy Analyst

• Be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline.
• Provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process.
• Understand assigned territory branch needs and develop plans to address them.
• Resolve branch complaints.
• Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues.
• Monitor and follow up with branch employees to maintain the proper workflow.
• Ensure assigned branches comply with all corporate and regulatory policies and procedures.
• Develop, review, and recommend overall operational systems and procedures for the mortgage lending function.
• Develop new methods and procedures to increase operations efficiency.
• Manage projects for deployment of new systems and procedures.
• Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines.
• Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees.
• Guide and direct employees to assist their professional development.
• Monitor daily, weekly, and monthly production and compliance reports.

Corporate Support Manager

• Designing, implementing, and optimizing WalkMe solutions
• Managing projects from inception to completion, engaging stakeholders
• Providing continuous improvement for digital adoption strategies
• Leveraging excellent communication skills to interface directly with internal teams
• Analyzing user engagement data and creating reports
• Collaborating with various departments to identify digital adoption needs
• Mentoring junior team members

Digital Adoption Analyst

• Provide exceptional customer service and file quality
• Obtain and verify necessary documentation for condo project analysis
• Communicate directly with condo reviewers and loan officers
• Work with Homeowners Associations (HOA’s), Loan Officers, Project Reviewers, agencies, and other professional services
• Perform thorough reviews and analysis of project questionnaires, budgets, and insurance policies
• Obtain complete project packages before submission to project review
• Directly communicate with customers to obtain missing documentation
• Manage pipeline within allotted turn times