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CrossCountry Mortgage, LLC

Senior Loan Officer

CrossCountry Mortgage, LLC

Senior Loan Officer originating and processing real estate mortgage loans for CrossCountry Mortgage, a nationwide distributed retail mortgage lender. Building referral networks, evaluating credit, and guiding applicants through loan applications.

Posted 8/10/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in mortgage lead sourcing, relationship building with real estate agents, and analyzing loan feasibility. Proficient in managing customer inquiries and complaints while maintaining up-to-date knowledge of mortgage products and industry trends.

Highest-signal resume keywords
NMLS LicenseMortgage Product KnowledgeEncompass ExperienceAnalytical SkillsAdvanced Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Loan Application ProcessingCredit EvaluationFinancial AnalysisDocumentation ManagementMarket Analysis
Soft Skills
Relationship BuildingCustomer ServiceProblem SolvingCollaboration
Tools & Technologies
Microsoft WordMicrosoft ExcelMicrosoft PowerPointMicrosoft Outlook
Certifications & Qualifications
NMLS License
Industry Keywords
Mortgage IndustryRetail Product PhilosophyUnderwriting ProceduresLead GenerationReferral Networks

About the role

Key responsibilities & impact
  • Source mortgage leads
  • Build relationships with real estate agents and other lead sources
  • Analyze potential loan markets and develop referral networks
  • Market CCM products and services to individuals and firms
  • Meet with applicants, obtain loan application information, and answer process questions
  • Analyze applicants’ financial status, credit, and property evaluations to determine loan feasibility
  • Explain loan types, credit options, and service terms
  • Generate complete loan applications and corresponding documentation
  • Inform applicants of additional requirements and improve applications and documentation
  • Answer customer questions and respond to requests
  • Handle and resolve customer complaints
  • Own communication with real estate agents and referral sources
  • Confer with processing and underwriting to resolve mortgage application problems
  • Maintain mortgage industry knowledge through education, publications, networks, and professional organizations
  • Participate in mortgage sales activities, including closings, open houses, CCM seminars/trainings, and lead-generating activities

Requirements

What you’ll need
  • NMLS license required under the S.A.F.E. Act of 2008
  • Experience with retail product philosophy, policy, underwriting, procedures, documentation, and systems
  • Experience proactively soliciting new business
  • Encompass experience preferred
  • Knowledge of all mortgage products and programs
  • Excellent analytical skills to evaluate credit requests and determine marketplace trends
  • Advanced communication and collaboration skills
  • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook

Benefits

Comp & perks
  • Competitive compensation plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • 401K
  • Company-provided short-term disability
  • Employee assistance program
  • Wellness program
  • Mortgage coaching available
  • Educational opportunities
  • Professional publications and professional organizations