CrossCountry Mortgage, LLC

Manager

• Position Overview: As a Corporate Support Manager for CrossCountry Mortgage LLC., you'll be responsible for the daily operations of the assigned territory of mortgage office staff and maintaining an efficient workflow for the branch's loan pipeline.
• Your experience running a mortgage office will be an asset to you as you provide compliance training and manage your team's industry knowledge and will help you to identify talented personnel during the interview process.
• Job Responsibilities: Understand assigned territory branch needs and develop plans to address them. Resolve branch complaints. Participate in one-on-one meetings with branch managers or branch operations managers to improve workflow and resolve issues. Monitor and follow up with branch employees to maintain the proper workflow. Ensure assigned branches comply with all corporate and regulatory policies and procedures. Develop, review, and recommend overall operational systems and procedures for the mortgage lending function. Develop new methods and procedures to increase operations efficiency. Manage projects for deployment of new systems and procedures. Maintain broad knowledge and thorough understanding of applicable federal, state and agency regulations and guidelines. Develop and maintain effective organization through the selection, training, compensation, motivation, and review of branch employees. Guide and direct employees to assist their professional development. Monitor daily, weekly, and monthly production and compliance reports.

Corporate Support Manager

Compliance

• The Senior Compliance Specialist ensures consistent, accurate, and timely compliance assistance to the CCM’s nationwide production staff and serves as a reliable source of information and support for other internal operations teams.
• The Compliance Manager is instrumental in maintaining the highest standards of regulatory compliance across CCM’s national footprint by identifying opportunities to enhance compliance support, training, and operational processes and working closely with stakeholders in other departments to ensure all teams have the compliance information and resources needed to operate effectively and within regulatory guidelines.
• This position operates within pacific time zone working hours to support the mountain and pacific region.
• Respond promptly and professionally to compliance inquiries from production staff and internal operations groups, ensuring clear, accurate, and actionable guidance that supports day-to-day business activities.
• Manage the department’s compliance support case management processes, ensuring all cases are handled efficiently, thoroughly, and in accordance with regulatory requirements and company policies.
• Serve as primary escalation point for complex compliance cases, providing direct support and solutions to team members and staff to resolve issues and ensure compliance.
• Operate as the resident TRID expert, offering practical, up-to-date guidance on the Rule’s requirements and implementation, and providing clarity on other regulatory topics as needed.
• Analyze trends in compliance cases, audits, monitoring, and consumer complaints to identify opportunities to enhance support, training, and operational processes—ensuring consistent and reliable compliance across the organization.
• Contribute to examinations, audits, and monitoring activities by preparing clear narratives, drafting responses, and conducting root cause analysis to address identified issues and support continuous improvement.
• Document emerging compliance risks, conduct research, recommend corrective actions, and participate in user acceptance testing (UAT) and validation to ensure effective risk mitigation.
• Prepare concise written reports and presentations to communicate compliance findings, trends, and recommendations to executive and senior management.
• Work closely with stakeholders in other departments to ensure all teams have the compliance information and resources they need to operate effectively and within regulatory guidelines.
• Continuously update knowledge of relevant federal and state regulations by reviewing bulletins, circulars, and other regulatory communications, and promptly disseminate critical updates to staff.
• Assist with special projects and any additional tasks assigned by Senior Management, always with a focus on supporting the company’s compliance needs.
• Qualifications and Skills: Bachelor’s degree and/or equivalent combination of education and related experience. 5 years of experience supporting compliance or operations functions in the mortgage industry, including at least 3 years in risk management, compliance, or production support. Experience with Encompass, Mavent, JIRA, and Salesforce, preferred. Deep understanding of federal and state mortgage lending regulations (e.g., Dodd-Frank, QM/ATR, RESPA, TILA, ECOA, HMDA, GLBA, Fair Lending, UDAAP, SAFE Act). In-depth knowledge of the mortgage loan manufacturing process (origination, processing, underwriting, closing, QA). Expertise in TRID compliance: disclosure requirements, consumer protection timing requirements, loan fee and APR tolerance concepts, etc. Proficient in Microsoft Office (Word, Excel, PowerPoint, Outlook). Excellent communication skills, to explain complex compliance topics clearly and professionally. Excellent organizational, project management, and time management skills. Demonstrated skill in providing reliable, consistent, and high-quality compliance support. This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

Corporate Support Manager

Senior Compliance Specialist, Pacific Region