Director, Regulatory Change Initiatives

CrossCountry Mortgage, LLC

Regulatory change director advancing compliance initiatives for CrossCountry Mortgage, a nationwide distributed retail mortgage lender. Translating regulatory assessments into system, process, control, and documentation improvements.

Posted 8/16/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in regulatory compliance management and change processes, with a strong ability to translate legal and business needs into actionable requirements. Proficient in coordinating compliance-related system changes and leading cross-functional workstreams to ensure adherence to regulatory standards.

Highest-signal resume keywords

Regulatory Compliance ManagementBusiness AnalysisEncompass Loan Origination SoftwareValidation and Testing ActivitiesProcess Improvement

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Regulatory RequirementsCompliance Best PracticesBusiness Requirements DocumentationWorkflow DesignControl EnhancementsSystem Behavior TranslationOperational ProcessesDocumentation ManagementChange ManagementAnalytical Skills

Soft Skills

Problem-SolvingCommunicationCollaborationOrganizational SkillsTime Management

Industry Keywords

Mortgage OperationsCompliance ChangeStakeholder ManagementRisk ManagementContinuous Improvement

About the role

Key responsibilities & impact

Own medium-to-large regulatory and compliance change tickets from intake through closure documentation
Translate Legal and business needs into business, technology, and procedural requirements
Partner with Legal to determine system, process, control, policy, and procedure updates
Draft detailed requirements for configuration, decisioning, workflow, fields, and technology enhancements
Work with Technology teams, business partners, and external vendors to implement compliance-related system changes
Design and document non-technology solutions, process updates, control enhancements, and policy or procedure changes
Lead compliance workstreams by coordinating deliverables, timelines, dependencies, risks, and stakeholder responsibilities
Research regulatory requirements, controls, operational processes, and current-state workflows
Plan, coordinate, and support validation and testing activities
Review testing results, investigate gaps, and drive follow-up actions
Prepare project summaries, status updates, and dashboards for leadership and governance meetings
Maintain documentation of decisions, requirements, testing evidence, approvals, and implementation outcomes
Identify recurring issues and recommend process, system, and documentation improvements
Facilitate implementation meetings and communicate with Legal, Operations, Technology, Risk, leadership, and other stakeholders
Provide informal guidance to analysts and coordinators
Support continuous improvement of the Regulatory and Compliance Change Management program

Requirements

What you’ll need

Bachelor's degree in a relevant field or equivalent combination of education and experience
Experience in compliance management, regulatory change, or compliance-related business analysis and technology change
Excellent understanding of regulatory requirements and compliance best practices
Experience in mortgage operations, preferably front-end mortgage operations
Practical understanding of how regulatory requirements affect real-world workflows
Experience with Encompass Loan Origination Software or similar loan origination systems preferred
Experience developing, coordinating, or evaluating validation and testing activities
Ability to translate regulatory guidance, investor requirements, or internal policy expectations into system behavior, business requirements, process updates, and documentation changes
Excellent problem-solving, analytical, communication, collaboration, organizational, prioritization, and time management skills
Ability to work independently, manage ambiguity, and develop practical, defensible recommendations
Ability to document work thoroughly for auditors, examiners, and internal reviewers

Benefits

Comp & perks

Competitive compensation plan
Medical insurance
Dental insurance
Vision insurance
401K
Company-provided short-term disability
Employee assistance program
Wellness program
Robust benefits package
Employee engagement and culture programs
Opportunities for career growth