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Corporate Production Manager
CrossCountry Mortgage, LLCCorporate Production Manager supporting CrossCountry Mortgage’s employees with Encompass LOS and mortgage operations systems. Troubleshooting loan workflows, managing support queues, and coordinating training and system improvement projects.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Encompass LOS and mortgage operations, with a strong focus on compliance, training, and support. Capable of managing loan processing workflows and resolving complex issues while fostering team collaboration and knowledge sharing.
Highest-signal resume keywords
Encompass LOS ExpertiseLoan Processing ExperienceRegulatory Compliance KnowledgeTraining and Mentoring SkillsCustomer Service Excellence
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Encompass LOSLoan ProcessingTroubleshootingRegulatory GuidelinesLoan DocumentationTRID RulesREPSA KnowledgeFNMA KnowledgeFHLMC KnowledgeFHA and VA Loan Programs
Soft Skills
Excellent CommunicationDetail-OrientedOrganizational SkillsTeam CollaborationTime Management
Tools & Technologies
Microsoft TeamsInternal Ticketing System
Industry Keywords
Mortgage OperationsLoan Support QueueCross-Functional InitiativesOperational Improvement Projects
About the role
Key responsibilities & impact- Deliver daily support to company employees through the internal ticketing system, inbound calls, emails, and Microsoft Teams video conferences
- Provide hands-on guidance and troubleshooting for Encompass LOS and third-party systems
- Resolve system errors, loan setup issues, hard stops, and disclosure concerns
- Monitor and manage the Loan Support Queue for timely and accurate resolution
- Collaborate with Loan Support Team Members and the CSM
- Develop tailored action plans for assigned branches
- Manage and participate in new system, process, and operational improvement projects
- Coordinate cross-functional initiatives with processing and support teams
- Provide training and upskilling to strengthen team knowledge
- Maintain compliance with federal, state, and agency regulations
- Maintain internal guides, procedures, knowledge bases, training, and support materials
- Mentor and provide peer training
Requirements
What you’ll need- 2+ years of loan processing experience in a mortgage operations environment
- 2+ years of hands-on experience with Encompass LOS
- Deep understanding of Encompass functionality, workflows, and troubleshooting
- Experience training or mentoring team members on LOS systems and loan processes preferred
- Experience managing a support queue and resolving complex issues preferred
- Working knowledge of mortgage industry processes, disclosures, loan documentation, and regulatory guidelines
- Excellent communication skills for conveying technical solutions to non-technical users
- Detail-oriented and organized
- Ability to work independently and contribute to a team environment
- Knowledge of mortgage lending functions, TRID rules and regulations, REPSA, and disclosures required
- Knowledge of FNMA, FHLMC, FHA, and VA loan programs
- Advanced team building, organization, and leadership skills
- Excellent analytical, customer service, managerial, communication, collaboration, prioritization, and time management skills
- Ability to work Pacific Standard Time Zone hours
Benefits
Comp & perks- Medical insurance
- Dental insurance
- Vision insurance
- 401K
- Company-provided short-term disability
- Employee assistance program
- Wellness program
- Competitive compensation plan
- Robust benefits package