Senior Manager, NFST

CrossCountry Mortgage, LLC

Senior Manager overseeing mortgage non-funded support and regulatory compliance at CrossCountry Mortgage. Managing disposition workflows, audits, LOS implementations, and a specialized compliance support team.

Posted 8/16/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing compliance and risk within the mortgage industry, with a strong focus on ECOA and FCRA regulations. Proficient in data analysis for audits and regulatory compliance, alongside effective team management and communication skills.

Highest-signal resume keywords

ECOA ComplianceFCRA ComplianceJIRA ManagementData Analysis for AuditsTeam Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Compliance SupportRisk ManagementRoot Cause AnalysisUAT TestingRegulatory Compliance Data SetsDisposition ManagementAudit Narrative DraftingFile DispositioningCorrective Action ImplementationPolicy and Procedure Expertise

Soft Skills

Excellent CommunicationCollaboration SkillsAnalytical SkillsProblem-Solving SkillsAttention to Detail

Tools & Technologies

JIRAEncompassNFTYDoorFigureQuantum Reverse

Industry Keywords

Mortgage IndustryCompliance InquiriesAdverse Action RegulationsECOAFCRA

About the role

Key responsibilities & impact

Manage the Non-Funded Support Team and oversee daily responsibilities
Ensure timely review and approval of disposition requests and compliance support cases
Participate in the Risk Management lifecycle through JIRA ticket creation and management
Conduct research, root cause analysis, corrective action implementation, UAT, and post-implementation validation testing
Provide oversight to LOS pipelines, disposition accuracy, folder placement, and timely file dispositioning
Build and maintain mechanisms for ECOA compliance event timing and disposition management
Serve as primary contact for new product and LOS implementation and conduct compliance testing
Support audits, examinations, monitoring, and compliance inquiries related to ECOA, FCRA, and adverse action
Draft audit narratives and create regulatory compliance data sets
Ensure adverse action and incompleteness notices meet regulatory requirements
Act as a policy and procedure subject matter expert for ECOA, FCRA, and adverse action
Review and approve disposition requests from sales teams
Manage NFST compliance support cases, including reactivations and file disposition issues
Adapt to changing regulations, product implementations, and evolving compliance requests

Requirements

What you’ll need

Bachelor’s degree and/or equivalent combination of education/experience
Minimum 3 years of experience in the mortgage industry
Minimum 2 years of experience in a compliance and/or risk role
Minimum 1 year of experience managing teams, including reviewing and approving team outputs
Experience creating and analyzing data sets for audits and regulatory compliance
Experience acting as a key stakeholder for audits, exams, and compliance inquiries
Working knowledge of JIRA
Working knowledge of ECOA, FCRA, adverse action regulations, and related policies and procedures
Familiarity with applicable LOS, including Encompass, NFTYDoor, Figure, and Quantum Reverse
Excellent communication and collaboration skills
Excellent analytical and problem-solving skills
Excellent attention to detail, prioritization, and time management skills

Benefits

Comp & perks

Competitive compensation plan
Medical insurance
Dental insurance
Vision insurance
401K
Company-provided short-term disability
Employee assistance program
Wellness program
Robust benefits package
Employee engagement and culture programs
Equal employment opportunity and diversity and inclusion commitment