Cox Enterprises

Manager

• build and maintain positive working relationships with external clients to retain and grow business
• ensure client needs are the driving force behind priorities, decisions and activities designed to ensure client retention and product utilization
• monitor and analyze account performance, applying problem-solving skills and strategic insight
• help clients accomplish stated goals and objectives
• manage client performance and retention through robust ongoing client engagement
• assess client account opportunities and risks
• work cross-functionally to coordinate planned client engagement activity
• strive to minimize churn from assigned client relationships and encourage increased adoption of new capabilities and services
• generate additional business / revenue by harvesting accounts for expansion and product upselling
• identify and recommend Client Performance Account Management best practices and support continuous improvement across the function
• contribute to customer satisfaction by consistently meeting and/or exceeding expectations and commitments

Client Performance Manager III – Central Dispatch

Sales

• The Vinsolutions Inside Regional Sales Manager generates revenue within an assigned territory by offering various product solutions to customers that will enhance their sales and operations functions, thus increasing their revenue.
• Work closely with automotive dealers to provide consultative services to best bundle and use Vinsolutions products.
• Determines customers’ needs via consultation, then reviews and analyzes options of what is best suited for the customer.
• Advise and educate the customer on the best solution and negotiate pricing.
• Close sales opportunities for new business for Vinsolutions products and services.
• Share a territory goal and work in partnership with Outside Regional Sales Managers to coordinate prospective clients and up-sell opportunities.
• Use the Challenger-based selling approach to manage and successfully close complex sales opportunities.
• Engage your cross-business unit partners to drive mutual productivity.
• Promote Vinsolutions and its core products with the end goal of creating value for customers and thus, collecting new recurring revenue.
• Act as advisor to customers to build market share, increase revenue, and retain business.
• Leverage your managers and sales tools to gain a competitive edge.

Inside Regional Sales Manager

Call Center Representative

• Oversees day-to-day operations of the call center team, ensuring alignment with organizational goals and performance standards
• Acts as a customer advocate, supporting the resolution of issues by coordinating technical and process support
• Helps create and guide key performance indicators and identifies opportunities for improvement, implementing corrective actions as needed
• Tracks service delivery and performance metrics, supporting initiatives to close performance gaps
• Handles escalated customer issues, ensuring thorough analysis and resolution
• Applies operational knowledge to support process improvements within call center operations
• Leads by example, demonstrating integrity, championing Cox values, and fostering a culture of respect, collaboration, and excellence
• Coaches and mentors team members to build high-performing teams and promote accountability and engagement
• Assists with budgets, staffing plans, and resource allocation to meet operational goals
• All other duties as assigned

Manager, Transportation Contact Center – Cox Automotive Fleet Client Solutions Delivery

Claims Specialist

• Learn to resolve customer complaints and ensure satisfaction
• Review customer claims for compliance
• Investigate basic cases related to vehicle claims
• Interface with various departments during investigations
• Facilitate communication for dispute resolution
• Maintain accurate case files

Automotive Claims Specialist I

Billing Specialist

• Process incoming invoices and related documentation from EMS, FastTrax, or NextWorld systems and email submissions.
• Respond to Purchase Order (PO) line inquiries and assist with overflow calls.
• Communicate with service providers to resolve invoice discrepancies or inquiries.
• Index invoices into the workflow system and ensure proper event assignment.
• Maintain organized and timely processing of invoices to meet deadlines.
• Project a positive and professional image of FleetNet America when interacting with internal and external stakeholders.
• Perform additional duties as assigned by your supervisor or management.

Part Time Billing Specialist I

• Lead a team of 25 + technicians, provide leadership and guidance to deliver company results
• Meet one-on-one with direct reports to provide coaching and mentoring and help them find solutions
• Retrieve, review and monitor metrics, reports, process documentation, customer service logs, and/or training or safety records as needed to analyze team productivity reports and follow up with technicians as necessary to make recommended changes to improve maintenance and repair efficiency
• Travel to customer locations frequently
• Participate in and/or lead regular meetings with market team members across various organizational functions, such as dispatch, parts, billing, etc.
• Monitor operations to ensure that technicians comply with administrative and DOT policies and procedures, safety rules and regulations, applicable environmental and/or government regulations, and work is accomplished in a manner consistent with organizational standards and requirements
• Perform onboarding activities for technicians, such as requesting equipment or tools and company-issued service truck, completing all forms of new hire documentation, and/or providing access to various company systems to ensure all have resources, tools, and equipment they need to complete their work safely and effectively
• Regularly conduct safety audits and Quality Control Inspections (QCIs) and Safety Audits
• Assist in the development of and/or adherence to a monthly budget
• Coordinate with market team members to set goals and strategies for improving team and market productivity
• Collaborate and coordinate with dispatch and sales team to ensure each tech has full schedule every day
• Delegate work to technicians as unscheduled repair calls come in and coordinate with internal team accordingly
• Participate in a regular safety meeting to review organizational safety information and messages to reiterate the safety culture of the company
• Implement safety processes and procedures and monitor technicians’ adherence to them
• Provide guidance and expert advice to management, subordinates, or customers on technical, systems-, or process-related topics and encourage others to do the same
• Collaborate with customers to provide solutions that meet customer vehicle maintenance requirements
• Able to act as liaison between CAMFS technicians and customers
• Facilitate communication and problem solving across various organizational functions to resolve any issues
• Provide technicians with standard and emergency operating procedures for maintenance, replacement, and repair work
• Monitor inventory levels of equipment, parts, or tools across technicians
• Interview, select, and train new technicians
• Actively work across CAMFS organizations to resolve items related to the technician’s role, such as HR, Parts/Procurement, Fleet Management, IT, etc.
• Operate a company-issued vehicle to travel to technicians and customer locations
• May perform some technician duties such as preventive maintenance or parts repairs or replacements as needed using the appropriate tools and equipment to model appropriate practices for technicians
• Performs other duties and responsibilities as assigned

Manager, Truck Shop Maintenance

Product Manager

• Own Strategic Product Capabilities
• Deliver Measurable Business Impact
• Execute with Velocity
• Champion Customer & Dealer-Centric Design
• Unify Fragmented Experiences
• Collaborate on Platform Strategy

Senior Product Manager

Operations

• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Success VINs with carriers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action Auto IMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly
• Working knowledge of Microsoft Excel, Outlook, and Word
• Ability to work independently in a hybrid environment to execute and deliver results
• History of customer service and multi-tasking position(s)
• Ability to work with a high sense of urgency in a dynamic, fast-paced environment
• Excellent written and verbal communication skills

Senior Vehicle Operations Logistics Specialist

• Build relationship with Manheim Auction commercial team and management
• Show proficiency with communication via recorded line phone system
• Manage email boxes for multiple locations and collaborate on regional emails
• Entry of all manual orders and processing of other AS400 system orders
• Manage escalated Client Success VINs with carriers and agents
• Monitor holds and verification delays
• Dispatch negotiation and a heavy understanding of sales tactics to increase margin
• Action Auto IMS for Trans Delay Holds, Cancellations, ETA’s
• Following Up with carriers on several VINs daily
• Process Fees and post assessorial charges to record
• Request Hold Harmless/Releases
• Investigating kickback of VINs by carriers to get units re-dispatched
• Be comfortable holding carriers accountable to their plan
• Create and manage corrective action of a vendor
• Monitoring order entry failures throughout the day and correct
• Understanding of margin relative to position and some tracking of margin requirements
• Monitoring and correcting master data files for location errors
• Measuring performance – understanding analytics for clients and vendors
• Report on performance results for high level management and executive leaders
• Compile vehicle transportation related data and generate reports
• Follow all job-related duties as directed by supervisor
• Be an outside the box thinker who can solve problems quickly
• Working knowledge of Microsoft Excel, Outlook, and Word
• Ability to work independently in a hybrid environment to execute and deliver results
• History of customer service and multi-tasking position(s)

Senior Vehicle Operations Logistics Specialist – Ready Logistics

Engineering Manager

• Collaborate with Product, Architecture, and Engineering teams to develop and maintain the roadmap for CVI, ensuring alignment with business goals and enterprise strategy.
• Champion process improvement and technical excellence, supporting teams in adopting best practices in software development, automation, and operational health.
• Partner with Architecture, SRE, and other leaders to define and evolve technical direction, including modernization, scalability, and data integrity.
• Manage, mentor, and develop software engineers, fostering a culture of ownership, growth, and collaboration.
• Set clear expectations for performance and career development and actively support succession planning and talent mobility.
• Ensure successful delivery of CVI features and enhancements, meeting business objectives and timelines.
• Collaborate with Product to clarify requirements, set priorities, and align engineering work with customer needs.
• Promote best practices in code quality, automated testing, CI/CD, and observability.
• Encourage innovation, including the use of AI and automation to improve engineering effectiveness.
• Lead experimentation and transformation of Software Engineering teams and processes to become AI-first.

Senior Manager, Software Engineering

Account Executive

• Generate new leads, sales, and upgrades
• Provide solutions by selling Cox data, video, home security & voice services to residential customers
• Channel your energy into extraordinary sales experiences
• Manage an assigned territory and conduct door-to-door canvassing
• Collaborate with homeowner associations, leasing agents, and others to help generate sales
• Train new hires and partner with leadership to unearth new approaches to growth
• Install or disconnect customer telecommunication services, collect payments, and equipment

Territory Sales Representative

• Create invoices out of repair orders and submit to customers for approval and/or payment with required documentation
• Assist in working with technicians to create and submit estimates to customers for approval
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit, entering RO into service database system
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times
• Prepare actual invoice off created RO by applying customer specific rates and mark-ups
• Improve RO quality by identifying weak points, edit ROs such that customer disputes are eliminated while CAMFS invoices full amount for service provided
• Reach out to technicians and Mobile Technician Leaders on repairs and required information to process invoices
• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues
• Gather necessary paperwork and upload into system for records

Billing Specialist II

• Educate customers on all products and services that NextGear Capital offers including inventory financing (floorplan) and the company's Ancillary Products and Services.
• Gain general knowledge of all Cox Automotive products and be able to make recommendations to clients based on their needs.
• Develop an aggressive sales plan within a defined market.
• Build a prospect list through effective cold calling, lead follow-up, and referrals.
• Conduct cold calls each week to solicit new relationships for NextGear Capital.
• Follow up on all leads provided daily with a sense of urgency.
• Increase overall loan volume and utilization through service calls to existing customers.
• Visit assigned inactive dealers with the goal of re-engaging the client and increasing utilization of their Line of Credit (LOC).
• Hit target levels of performance in new applications, loan development, and new business on a monthly basis.
• Responsible for initial underwriting of potential NextGear Capital customers prior to accepting an application.
• Monitor applications throughout the credit process.
• Responsible for contracting and orientation of new customers.
• Manage customer experience and engagement through the first six months of the dealer lifecycle.
• Hit target levels of performance in enrollments and sales of NextGear Capital’s Ancillary Products and Services.
• Develop a strong relationship with NextGear Capital Portfolio Managers.
• Conduct Monthly non-sale day visits with assigned auction General Managers.
• Increase NextGear’s business opportunity at assigned auctions through the development of relationships with auction staff and its customers.

Senior Field Sales Representative – NextGear

Security Engineer

• You will help strengthen our security posture across cloud and on-prem environments by engineering, implementing, and improving core security controls.
• Collaborate closely with infrastructure, architecture, operations, and GRC teams to ensure scalable, secure, and compliant solutions.
• Implement and support secure network architectures, including IP networking, routing, segmentation, VPN, DNS, load balancing, and firewall policies.
• Assess existing infrastructure and assist in designing improvements that strengthen security and align with best practices.
• Apply cloud security expertise across AWS, Azure, GCP, and private cloud environments to protect hybrid workloads.
• Harden cloud and on-prem systems through secure configuration, policy enforcement, and monitoring enhancements.
• Support role-based access control (RBAC) and least privilege implementation across the environment.
• Contribute to the deployment, integration, and ongoing operation of Privileged Access Management (PAM) platforms.
• Ensure secure access patterns and identity lifecycle practices across multi-cloud and enterprise systems.
• Operate and maintain SIEM, EDR, and logging tools to support threat detection and investigation.
• Participate in incident response efforts, including triage, containment, documentation, and lessons learned.
• Analyze audit and telemetry data to identify anomalies and improve detection coverage.
• Work closely with architecture, operations, and product teams to embed security in technical designs and deployments.
• Provide clear, actionable guidance on security best practices and risk mitigation.
• Partner with GRC to support compliance requirements, technical control enforcement, and audit evidence collection.
• Contribute to team development through knowledge sharing and mentoring of junior engineers.