Cox Enterprises

Machine Learning Engineer

• Design, train and ship damage detection and segmentation models from dataset curation through deployment
• Contribute to technical direction on model architecture, including CNNs & transformers
• Leverage LLMs, VLMs & agentic workflows to streamline dataset mining & collection
• Partner with our annotation teams to build the datasets that make these models work
• Deploy models to production on server & mobile in collaboration with other teams
• Help set the technical bar for the team’s code, experiments, and reproducibility
• Occasional travel to attend meetings, conferences or production facilities may be required

Senior Machine Learning Engineer – Computer Vision

Customer Support

• Be an ambassador of Private Store providing consultative information for the end users and Private Store clients.
• Develop cooperative relationships with Private Store Level 2, Private Store Sales, Corporate Partners, such as Manheim and MDM and our client teams.
• Inform all parties of the status of open issues and work closely with escalation partners to identify, document and monitor all exceptions to the standard processes to create best practices.
• Problem solving, including consulting with dealers and educating them about Private Store, Manheim Digital / In-Lane and ancillary partners.
• Provide responsive, timely telephone, chat and email support.
• At a minimum, all calls should be returned before the close of business on the same day.
• The Customer Care Specialist II (CCSII) will act as the single point of contact for issues, from identification through resolution as often as possible.
• Provide training to end users on all aspects of Private Store and ancillary product offerings.
• Other duties as assigned.

Customer Care Specialist II

Outside Sales

• Meet/exceed revenue, retention, and referral goals.
• Manage Sales Pipeline and Forecasting.
• Maximize utilization of multiple sales enablement systems, tools, and analytics.
• Ensure dealer expectations are exceeded.
• Expand relationships with multiple decision makers at dealer clients to maximize revenue & minimize cancellations.
• Support sales partners from other business units to discover, design, and propose solutions to meet dealer objectives.
• Advocate for assigned dealers during the implementation and onboarding of solutions.
• Respond and route customer issues to the appropriate point of contact or business unit.

Territory Sales Manager – Autotrader

• Serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment
• Manage a high volume of tasks that require leveraging various resources to identify the client’s need
• Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction at the core of every decision
• Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
• Manage high volume of tasks in a timely and efficient manner
• Identify client needs, research issues and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established key performance criteria
• Work across the organization as needed to resolve client requests
• Assist clients with the onboarding process by providing status of application and registration process
• Dispatch available vehicles to clients across all regions on an inbound basis
• Effectively communicate to the client how to use client-facing tools

Senior Customer Care Specialist – Manheim

Program Manager

• Provides project management leadership for moderately complex, cross‑functional initiatives within a diverse customer and stakeholder base
• Partners closely with both customers and internal teams to define project needs, develop structured project plans, and drive successful execution from initiation through close‑out
• Ensures consistent application of project management methodologies, tools, and best practices while identifying opportunities for continuous improvement
• Collaborates with customer stakeholders to understand key business challenges, operational needs, and process issues
• Identifies where and how organizational capabilities and solutions can address customer requirements and deliver value
• Works with internal functional teams to define detailed project scope, objectives, deliverables, and success measures based on client expectations
• Creates and maintains comprehensive project plans covering schedule, tasks, resources, risks, and dependencies
• Supports end‑to‑end project execution, including requirements gathering and documentation, project charter creation, scope definition and validation, detailed project planning and timeline management, change control processes, risk and issue identification, tracking, and mitigation, project close‑out activities and lessons learned, status reporting and communication across stakeholders

Senior Customer Project/Program Manager

• Ensure that the overall customer experience is 'best in class.'
• Field a high volume of inbound calls.
• Provide excellent customer service for all inbound and outbound calls.
• Timely and accurate documentation and notation in all systems regarding each customer contact.
• Originating all new transactions, regarding preventative maintenance, as well as immediate and scheduled service and repairs.
• Assign service requests to the respective market for dispatching.
• Coordinating towing of customer units when necessary.
• Scheduling outside vendors when an emergency breakdown is called in.
• Develop and improve company capabilities in the area of dispatching.
• Be professional and establish positive customer rapport, encouraging repeat business.

Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery

Manager

• Jointly develops account plans with National Account Managers in line with national account strategies to achieve revenue and growth commitments in support of company goals for national carrier accounts.
• Works with the National Carrier Sales Team to act as account management contact with local market carrier customer representatives.
• Leads business development, implementation and service delivery conversations during the sales process.
• Responds to the NAD requests for service quotes for carriers within timeframes as defined in carrier MSAs.
• Monitors customer information via email and calls to gain an understanding of project status, concerns, and issues to maintain in-depth knowledge of their businesses, industry, and key competitors.
• Meets regularly with carrier customer to identify their transport, data and infrastructure service needs and discuss service delivery and process changes.
• Cultivates relationships with customers to form a partnership at the system level to provide excellent service and develop future business opportunities.
• Collaborates with customers on initiatives, and provides forecasts, budget, and build-out expectations for specific projects.
• Makes complex sales presentations in partnership with the National Account Manager to carrier/wholesale customers.
• Uses consultative selling techniques to leverage the position of Cox Business and the carrier/wholesale products it offers to influence buying decisions.
• Develops business, negotiates pricing, service levels, and terms/conditions of contracts with local/regional carrier customer.
• Provides feedback to the National Account Managers concerning pricing, service level agreements, and terms and conditions associated with MSAs in the markets where they are responsible for supporting national contract negotiation.
• Manages pre-sales technical relationship with wireless carrier’s Transport, RF and Real Estate teams.
• Provides customer insight and vision to develop Cox’s wireless infrastructure services partnering with internal Cox departments to implement small cell, fiber and microwave services that meet budget and interdepartmental goals.
• Ensures that local processes conform to all contract commitments made on behalf of Cox to each carrier, including pricing, trouble management, SLAs, and network performance requirements.
• Communicates customer technical project status, concerns, sales opportunities, implementations, and related issues internally with stakeholders as required.

Carrier Access Manager

SEO Marketing

• Creates reports to review website performance, on- and off-site optimizations and work completed, and proactive ongoing organic/generative optimization strategy
• Collaborate with internal stakeholders on additional strategies to help the client achieve their goals and generally act as consultant for the client’s online search/generative engine presence
• Improve Local SEO presence for our clients by implementing proven local SEO tactics and executing Google Posts
• Report on Local SEO KPIs such as local visibility and Google Business Page views and interactions
• Provides support on monthly marketing calls with clients as needed; this could include support with technical expertise, and/or reinforcing the value of Dealer.com’s SEO programs and saving potential cancellations
• Completes search/generative engine related requests like market and competitive research, webpage optimization, Google My Business optimization, and analysis of analytics as needed on demand
• Collaborate with internal stakeholders (Dealer Marketing Managers, Copywriters, Performance Managers, Campaign Coordinators, Social Coordinators) on digital marketing strategies to support the client
• Improve client site performance and KPIs by utilizing white hat search/generative engine optimization tactics
• Implement determined strategic content strategy based on site performance, dealer needs and a cohesive marketing strategy led by our Dealer Marketing Managers; appropriately optimize custom pages and content added to the site
• Utilize various analytics platforms, analyze and evaluate website performance including, but not limited to, organic/LLM visits, visitors, form submissions, conversion rate, bounce rate, and visibility (keyword/prompt ranking data) to determine level of client performance and identify areas of opportunities
• Consolidates and synthesizes customer data and organic/generative website performance and presents information in client-facing reports that articulates the value of the Premium SEO/GEO program
• Reports include key performance metrics, impact of previous SEO/GEO strategies, site challenges and solutions, opportunities, content strategy, and work completed with context
• Utilize 3rd party tools like Copyscape, Majestic SEO, SEM Rush, Google Search Console, Google Trends, SEOGets, Local Falcon, DBA Platform and Moz Pro to assist with identifying potential site opportunities
• Troubleshoot negative trends in key performance indicators and search/generative engine visibility
• With assistance, determine cause of trend and take corrective action
• Continually increase SEO/GEO knowledge by attending team knowledge share sessions, office hours, and other continuing education opportunities organized
• Proactively identify and address implications of algorithm changes to search results pages, and AI changes to clients as needed
• Provides advice, mentoring, and training for newer SEO team members.

SEO Specialist II

Account Executive

• Identify and negotiate profitable product line opportunities that meet individual and corporate objectives with customers
• Oversee and maintain the condition of the fleet
• Work with internal and external vendors to coordinate preventative service as well as handle breakdowns
• Obtain sales through preparation of price quotations and proposals
• Develop quarterly sales plan by customer to direct and maintain profits
• Research and identify revenue and profit opportunities in the market
• Provide support to trailer sales, parts, and service by maintaining customer satisfaction and promoting all company offerings
• Complete call reports, customer profiles, and marketing surveys
• Advise management of inventory levels to ensure customer requirements
• Participate in vendor training and product line training sessions
• Establish and maintain friendly, professional relations with suppliers, manufacturers, customers, and co-workers
• Develop knowledge and understanding of project specifications, features, benefits, and advantages across all product lines
• Participate in sales meetings, both weekly and annually when offered
• Responsible for achievement of CRM expectations by customer and prospecting activities

Trailer Rental Sales Representative

• Collaborate with your team to strategize, grow and manage your book of business.
• Build lasting client partnerships, and prospect new opportunities.
• Drive revenue growth by identifying and securing new business opportunities.
• Partner with existing clients to optimize their digital advertising strategies.
• Champion Cox Media’s advertising solutions through education.
• Create and deliver compelling presentations and proposals.
• Maintain accurate records of sales activities and client communications in CRM systems.

Advertising Account Executive

Accounts Receivable

• Responsible for managing a portfolio of dealer clients
• Responsible for all credit management and collection efforts for their assigned area
• Build strong relationships with internal sales force to engage with clients
• Manage the risk associated with having open and unpaid invoices
• Make calls to customers with past due balances
• Monitor accounts receivable aging reports for assigned accounts
• Work with sales, billing and customer service personnel to resolve accounts
• Send copies of invoices, credit memos, statements and collection letters
• Exercise independent judgment in obtaining payments
• Prepare accounts to be considered for write-off for approval
• Monitor application of payments
• Recommend site restriction of delinquent accounts

Accounts Receivable Specialist II

Operations

• Input accurate vehicle information into the AS400 computer using a handheld device for each vehicle received at the Auction including: Vehicle Identification number (VIN), Stock number, Dealer identification number, Make, model, year, mileage, color, options, etc.
• Affix barcode/stock number sticker on each vehicle received.
• Associate Tracker device to WO# and install on OBD port or strap 2nd generation tracker around steering wheel.
• Place work order numbers and routing labels on vehicles upon entry. Flag "no key" cars.
• Direct transporters to proper car drop zone. Report transport damage as needed.
• Take digital image of vehicle upon receipt.
• Provide proper sale identification windshield code to the person who is driving vehicle through the registration/check-in area.

Vehicle Operations Logistics Specialist I

Business Development Rep

• Generate revenue growth through prospecting and identifying opportunities in their territory.
• Identify and close new business with small independent and franchise dealers.
• Cultivate new sales opportunities within assigned territories by aligning with teams of Regional Sales Managers.
• Use communication skills to forge relationships with potential customers from first contact to online or onsite demonstrations.
• Call/cold call on dealer prospects to uncover sales opportunities to meet or exceed sales quotas.
• Document all activities in SalesForce.com.
• Independently and collaboratively strategize for solving deal-level challenges.

Inside Business Development Consultant

Sales

• Generate revenue within an assigned territory by offering various product solutions to customers that will enhance their sales and operations functions.
• Work closely with automotive dealers to provide consultative services to best bundle and use Xtime products.
• Determine customers' needs via consultation, then review and analyze options of what is best suited for the customer.
• Advise and educate customers on the best solution and negotiate pricing.
• Close sales opportunities for new business for Xtime products and services.
• Share a territory goal and work in partnership with Outside Regional Sales Managers to coordinate prospective clients and up-sell opportunities.
• Use the Challenger-based selling approach to manage and successfully close complex sales opportunities.
• Engage cross-business unit partners to drive mutual productivity.
• Maintain accurate customer and sales activity information in Salesforce.
• Manage relationships through to sales for each prospect by fact-finding, follow-up, identifying customers' needs, presenting, and demonstrating the software solutions, and overcoming objections.

Regional Sales Manager

Client Services Representative

• The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service.
• Maintains positive relationships with all site/market customers and internal business leaders.
• Responsible for managing and growing a portfolio of Fleet Maintenance clients.
• Acts as a manager-level escalation point for complex customer issues.
• Responsible for making decisions and managing accounts to ensure they achieve measurable results.