Senior Customer Care Specialist – Manheim

Cox Enterprises

Senior Customer Care Specialist ensuring client satisfaction in a fast-paced environment. Managing high volumes of tasks and providing best-in-class service while leveraging various resources.

Posted 5/19/2026full-timePhoenix • Arizona • 🇺🇸 United StatesSenior💰 $22 - $33 per hourWebsite

About the role

Key responsibilities & impact

Serve as the client advocate and will be responsible for the client satisfaction based on task ownership and accurate resolution in a fast-paced environment
Manage a high volume of tasks that require leveraging various resources to identify the client’s need
Clarify and communicate information, research issues, and provide effective resolution while keeping client satisfaction at the core of every decision
Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible
Manage high volume of tasks in a timely and efficient manner
Identify client needs, research issues and provide solutions and/or alternatives
Build sustainable relationships and engage clients by providing best-in-class service
Meet and/or exceed established key performance criteria
Work across the organization as needed to resolve client requests
Assist clients with the onboarding process by providing status of application and registration process
Dispatch available vehicles to clients across all regions on an inbound basis
Effectively communicate to the client how to use client-facing tools

Requirements

What you’ll need

High School Diploma or GED required; College degree preferred (or equivalent experience)
Minimum of 4 years of customer service experience or the equivalent
Auction and/or logistics/transportation knowledge a strong plus
Excellent oral and written communications skills, particularly in a phone or email context
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Demonstrated experience being a customer-focused, service-oriented professional

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave
Time off to vote
Jury duty leave
Volunteer time off
Military leave
Parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client advocacyclient satisfactioneffective resolutioncommunication skillsattention to detailadaptabilitymulti-taskingcustomer-focusedservice-orientedrelationship building

Certifications

High School DiplomaGED