Cox Enterprises

Operations

• Provides executive leadership and oversight to Xtime P&L.
• Develops and executes on business vision and strategy, operational plans, holding day-to-day accountability for delivering revenue budget, as well as operational effectiveness and alignment with the broader solution’s strategic objectives.
• Cultivates relationships and is a key partner for all Dealer Solutions OEM programs.
• Develops and leads cross collaboration strategies with all CAI matrix partners, fostering a high-performance culture and creating opportunities to build the customer base and drive product revenue.
• Manages key client relationships, resolves service delivery challenges, ensures the consistent delivery of the desired client experience, and connects customers with other areas of the organization to bridge cross-service/product issues.
• Works closely with other operations and service leaders to embed a continuous improvement mindset in aligning products, services, and capabilities toward desired outcomes.
• Maintains a close understanding of evolving customer trends and needs, and develops plans and aligns resources and capabilities to meet and anticipate customer needs in the long term.
• Develops recommendations for changes to capability requirements and capital investments, and utilizes deep market expertise to support business case development.
• Works with functional partners (Product & Tech, Marketing, Client Operations, Sales, Finance, People Solutions) to execute on priorities, objectives and strategies that support the solution strategy.

AVP, Fixed Operations

Vice President

• Provides executive leadership and oversight to DT DMS and DMS+ P&L and Dealer Solutions shared functional role for OEM intake and integration process
• Develops and executes business strategy for DMS+, including operationalizing pilot plans, scalability and migration strategies, and GTM approach
• Develops and executes on business vision and strategy, operational plans, holding day-to-day accountability for delivering revenue budget, as well as operational effectiveness and alignment with the broader solution’s strategic objectives
• Cultivates the relationships and is a key partner for all Dealer Solutions OEM programs
• Develops and leads cross collaboration strategies with all CAI matrix partners, fostering a high-performance culture and creating opportunities to build the customer base and drive product revenue
• Manages key client relationships, resolves service delivery challenges, ensures the consistent delivery of the desired client experience, and connects customers with other areas of the organization to bridge cross-service/product issues
• Works closely with the other operations and service leaders to embed a continuous improvement mindset in aligning products, services, and capabilities toward desired outcomes
• Maintains a close understanding of evolving customer trends and needs, and develops plans and aligns resources and capabilities to meet and anticipate customer needs in the long term
• Develops recommendations for changes to capability requirements and capital investments, and utilizes deep market expertise to support business case development
• Works with functional partners (Product & Tech, Marketing, Client Operations, Sales, Finance, People Solutions) to execute on priorities, objectives and strategies that support the solution strategy

AVP, Dealer Management System

• Supporting the implementation and continuous improvement of Environmental, Health & Safety (EHS) processes across the assigned region
• Driving a culture of caring and accountability among team members, clients/customers, and vendor partners
• Analyzing safety data and trends, contributing to evaluation of both leading and lagging indicators
• Participating in incident investigations and continuous improvement efforts
• Contributing to the standardization of environmental practices
• Assisting in tracking and closing corrective actions identified through inspections, audits, and reviews
• Collaborating with auction site teams to support the development and delivery of training programs
• Implementing incident response protocols including reporting, analysis, and communication of findings

Senior Environmental, Health & Safety Analyst – HOPS / BBS

• support the implementation and continuous improvement of Environmental, Health & Safety (EHS) processes across the assigned region
• drive a culture of caring and accountability among team members, clients/customers, and vendor partners
• work closely with site and market leadership, as well as both office and field-based personnel
• contribute to data analysis, reporting, and communication efforts that help inform decision-making and drive engagement across the region
• support the operational execution of EHS programs by collaborating with teams to foster a proactive culture of safety, compliance, and performance
• analyze safety data and trends
• participate in incident investigations and continuous improvement efforts
• assist in tracking and closing corrective actions identified through inspections, audits, and reviews
• contribute to the standardization of environmental practices, ensuring alignment with company policies and compliance with provincial and federal regulations
• help develop and refine site-specific safety and environmental policies with a focus on continuous improvement
• collaborate with auction site teams to support the development and delivery of training programs
• assist in the implementation of incident response protocols including reporting, analysis, and communication of findings related to incidents and near misses

Senior Environmental, Health & Safety Analyst – HOPS, BBS

• Coordinates Lot Operations activities for an assigned location
• Handles vehicle check-in duties, ensuring that all proper identification stickers and labels are properly affixed to arriving vehicles and entering vehicle identification information into company computer/tracking systems
• Use excel and hand held scanning device
• Replace and maintain vehicle trackers as needed
• May capture and process electronic images of vehicles, uploading pictures in association with electronic condition reports, when engaged in vehicle photography
• Directs vehicle transporters to appropriate car drop zones
• Conducts periodic scanning of vehicles to verify assigned inventory
• Ensures vehicles are placed in proper order for sale
• Tags and coordinates movement of disabled vehicles from staging area
• Communicate with other teams in the auction process to ensure coordinated staging efforts
• Enters vehicle data into computer/data management system
• Monitors vehicle movement through all processing within assigned quadrant
• Perform other duties as assigned by leadership

Part Time – Lot Operations Specialist II

Outside Sales

• Responsible for growing and retaining subscription revenue for Autotrader and Kelley Blue Book products.
• Present creative solutions to help dealers reach their business objectives.
• Provide insights to automotive dealers regarding key business challenges.
• Collaborate across Cox Auto sales teams to drive quality referrals.
• Build and cultivate relationships with automotive dealers assigned to your book of business.
• Meet/exceed revenue, retention, and referral goals.
• Manage Sales Pipeline and Forecasting.
• Maximize utilization of multiple sales enablement systems, tools, and analytics.

Territory Sales Manager – Autotrader

Business Development Rep

• Responsible for generating revenue growth through prospecting and identifying opportunities in their territory to increase market share through new customer acquisition.
• Responsible for identifying and closing new business with small independent and franchise dealers.
• Initial point of contact for potential new Autotrader and KBB customers.
• Cultivating new sales opportunities within assigned territories by aligning with teams of Regional Sales Managers to proactively contact qualified prospects.
• Use communication skills to forge relationships with potential customers.
• Calling/cold calling on dealer prospects in assigned territory to uncover sales opportunities to meet or exceed sales quota.
• Meet or exceed sales goals by being an industry expert and highly skilled closer.
• Contact incoming lead prospects right away once received.
• Be creative in engaging hard-to-reach customers by utilizing email, BombBomb videos, and marketing pieces to entice them to respond.
• Document all activities in SalesForce.com.
• Independently and collaboratively strategize for solving deal-level challenges.
• Maintain accurate Salesforce system data including customer account documentation and pipeline management.

Inside Business Development Consultant

Client Services Representative

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician.
• Timely and accurate documentation and notation in all FSCA systems regarding each customer contact.
• Providing excellent customer service for all internal and external customer calls.
• Be professional and establish positive customer rapport.
• Obtain customers approval for all repairs and services to be performed.
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business.
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience.
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician.
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling.
• Additional duties and special projects as assigned.

Fleet Client Services Specialist II

Customer Support

• Become proficient in all knowledge base requirements in order to resolve clients’ needs as efficiently as possible
• Become proficient in all platforms, systems, and tools used to maintain client records, transactions, documentation and relevant data
• Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy
• Manage inbound calls, emails and texts in a timely and efficient manner
• Identify client needs, research issue and provide solutions and/or alternatives
• Build sustainable relationships and engage clients by providing best-in-class service
• Meet and/or exceed established verification guidelines and key performance criteria
• Work closely with our peers and BPO partners to deliver on client SLAs
• Work across the organization as needed to resolve requests and correct issues/problems
• Contact external vendors/clients/customers to determine status updates, vehicle locations and to gather information to ensure program requirements are maintained
• Identify areas of process improvement
• Effectively communicate
• Perform other duties as deemed necessary by management

Vehicle Operations Support Specialist II

Marketing

• Ensure the ongoing success of Cox Automotive OEM partners through the management of existing and new Listings Co-Op revenue
• Working with OEMs to identify new Co-Op opportunities, listing syndication, endorsements, and other strategic listing opportunities or partnerships with OEMs driving revenue growth
• Maintaining and protecting the current Co-Op revenue for assigned accounts ensuring the success of dealer listing products and T1 OEM listing partnerships
• Building valuable relationships at all levels of large client organizations
• Providing account oversight and direction
• Managing client relationships and being the single escalation point for all listing needs with Cox Automotive clients
• Increasing Co-Op eligibility of Cox Automotive Listings Products within assigned brands
• Responsible for selling new products for inclusion in OEM Dealer Marketing programs
• Identify, qualify, and close new business opportunities
• Navigating cross-departmental teams to create better capabilities within current submission processes
• Establishing robust reporting and analytics to be shared in QBR’s with the client
• Partnering with third parties to position Cox as a top tier automotive partner
• Developing and maintaining Co-Op documentation for each assigned brand
• Collaborating with Cox Automotive’s training and marketing departments to develop resources/programs to drive knowledge share
• Tracking revenue potential for internal sales, product, and executive leadership

Director, Partner Marketing Co-Op

Solutions Engineer

• Provide Pre-Sales technical support to the GTM Team to drive revenue and cloud adoption
• Conduct full technical discovery and assessment workshops to identify pain points and gather business and technical requirements
• This will include Well-Architected Reviews, Migration Readiness Assessments, Total Cost of Ownership (TCO) analysis, etc.
• You will architect client solutions to meet client requirements using a well architected framework methodology
• Clearly communicate proposed architectures in the pre-sales cycle for early validation and verification to the internal teams responsible for implementing and providing ongoing support
• Be a technology evangelist and educate prospects and customers on the cloud solution that makes the most sense for their business and technology requirements
• Interface with Product Marketing and provide feedback for improving product quality and capabilities by leveraging information gathered in field engagements
• Collaborate in the creation of technical collateral (e.g. SOWs, HLDs), and help develop sales staff by providing formal training
• Produce cost and labor estimates and SOWs for potential projects
• Provide thought leadership by speaking at industry events such as trade shows, panels or marketing events as well as publishing blog posts, white papers and participating in case studies

Senior Azure Solutions Architect

Digital Marketing

• Performing daily campaign management of digital advertising (Meta, Google DV360, YouTube, Amazon, Pinterest) for Cox Automotive related properties and our clients.
• This includes direct campaign optimizations, creative asset retrieval & creation, platform troubleshooting, budget management, & maintaining campaign performance against target KPI’s (key performance indicators).
• Interact daily with internal & external teams including but not limited to media agencies, advertisers, sales, and platform vendors.
• Workstreams include creative asset management, campaign optimizations, performance reporting, process issues & troubleshooting, etc.
• Delivers comprehensive performance reporting and ad hoc analyses for clients, evaluates campaign delivery, and provides strategic insights to leadership.
• Represent Cox Automotive Marketing in client meetings, either in-person or remote.
• Maintain strong working relationships with the various internal stakeholders including client services, ad product, analytics and operations teams, keeping them appraised of any issues or anomalies that impacts the larger business.

Senior Digital Marketing Specialist

Business Operations

• The Business Operations Senior Manager, Marketing serves as a strategic leader responsible for driving operational excellence, financial integrity, and accounting precision across a growing, multi-unit organization
• Define and implement operational frameworks that support enterprise-wide scalability and compliance
• Partner with leadership to influence the design and evolution of business processes, ensuring alignment with corporate strategy
• Lead governance initiatives for operational standards, risk management, and continuous improvement
• Serve as liaison between Accounting, Procurement, IT, and other business units to harmonize processes and eliminate silos
• Drive initiatives that impact multiple departments, ensuring consistency and efficiency across the organization as administrator of our system of record, Workamajig
• Mentor a team of operational professionals, fostering a culture of accountability and innovation
• Build organizational capability by developing future leaders and ensuring succession planning within the operations function
• Represent Business Operations in strategic planning forums, influencing decisions that shape the organization’s financial and operational health
• Lead high-impact projects that extend beyond the immediate team, driving outcomes for the broader enterprise

Senior Manager, Business Operations – Marketing

Product Manager

• Owns the full lifecycle of inventory data capabilities from concept through launch and adoption.
• Collaborate with Product, UX, Engineering, Architecture, and Solution Delivery teams.
• Drive alignment across stakeholders.
• Maintain clear communication within the Agile Release Train.
• Influence decisions at all levels to deliver exceptional internal and external customer experiences.
• Lead discovery to understand inventory data problems across the enterprise.
• Partner with engineering, architecture, and clients to inform discovery.
• Balance long-term enterprise platform needs with short-term incremental value.
• Translate strategic roadmap priorities into executable work using agile planning tools.
• Balance new feature development with technical debt reduction.
• Ensure portfolio alignment.

Senior Product Manager

• Professionally manage a variety of questions and concerns from clients regarding technical inquiries for the Dealertrack Dealer Management Software (DMS)
• Responsible for responding to client inquiries, troubleshooting and/or resolving product issues, and providing the information to resolve our clients’ concerns
• Research technical problems with the aim of finding the best possible solution
• Work with internal team members via cases, phone, email and IM to escalate system and client issues
• Analyze data to resolve complex technical issues
• Use critical thinking and problem-solving skills to resolve a wide variety of issues
• Follow up with client requests in a timely manner
• Correctly document all work in a case system
• Manage escalation cases with professionalism and a focus on client satisfaction
• Mentor team members to improve the department's overall success and client satisfaction
• Maintain constructive relationships with customers and bring to the attention of the manager any issues/inquiries
• Work on other projects as assigned by their Manager/Supervisor
• Attend training sessions to improve and/or maintain skill sets
• Maintain professionalism while working with clients, co-workers, and leadership
• Ability to work under pressure and against deadlines
• Ability to use discretion in managing confidential client data
• Ability to follow outlined processes and demonstrate good judgment
• Ability to work well independently and with a team
• Ability to analyze different types of data to draw conclusions