Cox Enterprises

Inspector

• Conduct thorough vehicle inspections in accordance with Manheim inspection standards.
• Locate, start, move, inspect, and return vehicles safely on dealer client lots.
• Verify vehicle identification, VINs, mileage, sub-series, and options; ensure accurate system entry.
• Inspect and document vehicle exterior and interior condition, including all components.
• Identify and document damage, missing components, or inoperable features.
• Build trust with dealer clients through consistent quality, professionalism, and responsiveness.
• Educate clients on the value of Manheim Marketplace and mobile inspection services.
• Prepare and submit daily activity and production reports.
• Collaborate closely with Wholesale Specialists, peers, and other Manheim teams to support client success.
• Maintain production expectations as established by leadership.

Vehicle Mobile Inspector II

Client Services Representative

• Assist with the billing process in all markets in area
• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
• Encourage customers to schedule repairs and maintenance in advance
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Fleet Client Services, Billing Specialist II

Account Executive

• Develop a sales strategy to retain and grow revenue streams from an assigned book of business across the Cox Automotive suite.
• Collaborate with team members in multiple departments at various auction locations and other Cox Automotive business units to ensure client service and client experience is constantly improving.
• Develop opportunities with assigned key accounts for other Cox Automotive Solutions groups and collaborate with the sales teams to close these opportunities.
• Create value-added solutions based on process to help clients and Inventory Solutions transact constantly and exceed sales goals.
• Customarily and regularly work remotely with 80% travel to provide solutions-based selling to clients.

Field Sales Representative

Account Manager

• manages and grows a portfolio of dealer clients across the NC, VA, and West VA Market
• building and maintaining relationships with clients
• optimizing the portfolio through the clients’ use of the line of credit
• identifying and mitigating pre-default account risk
• supporting post-default collections on defaulted accounts
• collect and analyze client financial information
• collaborate and strategize with Risk and Recovery department with pre-default risk mitigation
• inspect inventory, accuracy of audits and repossession as necessary
• complete all Salesforce campaigns as required by the company

Portfolio Manager – NextGear Capital

• Conduct thorough vehicle inspections in accordance with Manheim inspection standards
• Locate, start, move, inspect, and return vehicles safely on dealer client lots
• Verify vehicle identification, VINs, mileage, sub-series, and options; ensure accurate system entry
• Inspect and document vehicle exterior condition, including tires, frame, glass, panels, and mechanical components
• Inspect and document interior condition, including seating, dashboard, and installed options
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients through consistent quality, professionalism, and responsiveness
• Educate clients on the value of Manheim Marketplace and mobile inspection services
• Prepare and submit daily activity and production reports
• Collaborate closely with Wholesale Specialists, peers, and other Manheim teams to support client success

Mobile Vehicle Inspector

Learning and Development

• The Curriculum Development and Instructional Senior Designer is responsible for designing the approach to training projects and developing the curriculum and content needed to support the CAI OpEx business.
• This role participates in Go-To-Market and Product Readiness meetings
• consults on L&D recommendations and timelines
• prepares their peers for upcoming changes.
• The Curriculum Development and Instructional Senior Designer will have advanced proficiency in rapid instructional design tools and on-demand content development (software) and processes (theories and models), as well as adult learning theory.
• They will also have experience writing learning objectives and assessments using multiple levels of Bloom’s Taxonomy and Kirkpatrick’s Model.
• Build and maintain strong partnerships with the Operational Excellence team as well as other departments and levels to develop and provide technologically innovative, engaging, and instructionally sound learning deliverables.
• Execute various industry standard design methodologies such as ADDIE, SAM, or Rapid content development (RCD)
• Prepare clear learning objectives that reflect the required performance
• Consult with SMEs and boundary partners to create instructor led, self study, and/or online instructional content that effectively engages the learner
• Produce innovative training solutions with a view to continuous improvement
• Partner with Manager and other Instructional Designers to develop instructional plan/design documents for review and approval
• Manage and work on multiple complex projects concurrently.
• Manage contract staff and Instructional Designers as needed. Mentor Instructional Designers as needed.

Senior Curriculum Development & Instructional Designer

Supervisor

• Manage the productivity and quality of a team of Mobile Inspectors
• Partner closely with the Dispatch and Quality Assurance teams within Manheim Mobile Inspections
• Ensure inspector adherence to established inspection processes, including documentation of all required disclosures and photos
• Monitor inspection quality through digital and in-person audit reviews
• Recruit, hire, onboard, and train Mobile Inspectors within the assigned area
• Provide coaching and corrective actions and discipline as necessary
• Build and maintain strong working relationships with internal and external partners
• Coordinate with boundary partners, including Sales, Auction, and Remote Dealer Services teams
• Provide quality service and interact with automotive dealers to resolve issues
• Conduct vehicle inspections and floorplan audits as needed
• Review work volumes and continuously monitor staffing levels
• Coach, develop, and empower team members while creating a cohesive team environment
• Ensure compliance with safety standards and policies

Mobile Inspections Supervisor

Sales Operations Manager

• Own the enterprise sales enablement marketing strategy across Cox Automotive's retail portfolio, with specific focus on dealer groups, OEM partners, and performance manager channels.
• Develop and maintain a comprehensive library of sales enablement content — including pitch decks, solution briefs, ROI calculators, battle cards, executive presentations, and case studies — optimized for enterprise selling conversations.
• Lead the strategy and governance for enterprise sales content within Axle and Seismic, ensuring content is current, findable, and aligned to sales team workflows.
• Partner with Enterprise Sales leadership and the Sales Business Office to embed marketing content and messaging into seller training, onboarding, and ongoing enablement programs.
• Develop OEM-specific marketing programs and materials that support Cox Automotive's partnerships and co-marketing opportunities with automotive manufacturers.
• Build performance manager enablement tools and content that support their role as a primary relationship owner with enterprise dealer customers.
• Create external-facing marketing content for enterprise dealer audiences — including thought leadership, event materials, executive briefing frameworks, and account-based marketing assets.
• Lead GTM planning for enterprise-focused product launches and capability releases, ensuring sales teams are equipped to have informed conversations from day one.
• Leverage AI tools to scale content production, personalize enterprise marketing outreach, and build smarter sales enablement workflows.
• Help enterprise customers understand and articulate the value of AI-powered capabilities within the retail portfolio.
• Define and track KPIs that measure sales enablement effectiveness — including content usage, seller engagement, and contribution to pipeline and win rates.
• Manage and develop product marketing team members supporting enterprise sales enablement.

Director, Retail Sales Enablement

Chief Marketing Officer

• Serve as primary marketing strategy partner to business unit leaders, product team, B2B marketing, and operations directors across the Cox Automotive ecosystem.
• Lead strategic planning processes for 6+ business units, developing integrated annual and quarterly consumer marketing strategies that align with business objectives and competitive positioning.
• Participate in business planning cycles, providing consumer marketing perspective on growth opportunities, competitive threats, and market dynamics.
• Navigate complex stakeholder environments, building consensus across matrixed teams and driving alignment on strategic priorities.
• Represent consumer marketing strategy in executive forums and business reviews.
• Translate business objectives into clear, actionable marketing strategies that span brand, performance, lifecycle and social consumer marketing, coordinating with media, creative and analytics leaders to bring campaigns to life.
• Develop strategic briefs that synthesize business context, customer insights, competitive landscape, and success metrics to guide media, creative, and analytics teams.
• Lead cross-functional strategy development for major initiatives (launches, competitive responses, new product introductions).
• Partner with media team and agencies to co-create strategic approaches, challenging and refining recommendations to ensure business alignment.
• Own the 'what' and 'why' of marketing plans while enabling execution teams to determine the 'how'.
• Serve as primary strategic counterpart to agency strategy leadership, establishing ways of working and performance expectations.
• Brief media team and agencies with clear strategic direction and challenge recommendations to ensure they ladder to business objectives.
• Ensure marketing extracts maximum value from agency partnerships through strong strategic partnership.
• Build and lead a high-performing strategy team, providing mentorship & development opportunities.
• Establish strategy team operating rhythms, standards, and best practices.
• Foster a culture of strategic rigor, customer-centricity, and business acumen.
• Develop strategic planning frameworks, tools, and processes that scale across business units.
• Partner with analytics to ensure strategies are grounded in data and insights.

Director, Marketing Strategy

Product Manager

• Develop, manage, and optimize one or more large, complex, or strategically important revenue product lines
• Form an in-depth understanding of problems by customer segment, persona, and competitive landscape
• Partner with UX research, marketing research, client solutions, and business stakeholders to gather feedback
• Identify, quantify, and communicate customer and market opportunities
• Use AI-augmented discovery workflows to accelerate problem analysis
• Create and maintain product vision and roadmap, build business plans to secure funding
• Own backlog quality across Epic, Feature, and User Story altitudes
• Lead feature creation and specification, ensuring cross-team alignment
• Partner with Product Readiness, client solutions, and marketing to define launch approach and produce launch communications
• Establish feedback mechanisms to prioritize based on user input

Senior Lead Product Manager

• Supports the product development process within a defined domain, contributing to product work across the lifecycle in an AI-native environment
• Manages small or less complex product areas and helps maintain backlog quality from Feature to User Story
• Partners with engineering, UX, and QA to translate defined problems into well-scoped, actionable work
• Builds strong customer instincts and cross-functional collaboration skills while developing fluency across both strategic product practice and sprint-level execution
• Engages directly with clients through conversations and demos to understand performance needs and represent the user's perspective back to the team
• Maintains the epic-level view of the domain roadmap and communicates prioritization decisions and trade-offs to stakeholders and delivery teams
• Helps establish structured feedback mechanisms including usage data, support signals, and direct user input so the user's voice is represented in prioritization.

• Conduct thorough vehicle inspections in accordance with Manheim inspection standards
• Build trust with dealer clients through consistent quality, professionalism, and responsiveness
• Prepare and submit daily activity and production reports
• Collaborate closely with Wholesale Specialists, peers, and other Manheim teams to support client success
• Demonstrate a visible commitment to safety by following all safety and health procedures

• Conduct thorough vehicle inspections in accordance with Manheim inspection standards
• Verify vehicle identification, VINs, mileage, sub‑series, and options
• Inspect and document vehicle exterior and interior condition
• Build trust with dealer clients through consistent quality and professionalism

General

• Play a pivotal role as the primary point of contact for Manheim’s low touch commercial clients
• Administer post-sale operations at physical auction locations, MyCentral online auctions, private store sites, and seller payments
• Manage relationships with internal and external stakeholders nationwide, including 74+ auction locations
• Serve as a liaison for effective communication between all parties
• Involved in basic troubleshooting and problem-solving with clients
• Process commercial sales and payments
• Ensure the timely and accurate completion of sales balancing, payment approvals, promotional fee posting, and client reports
• Contribute to the growth and success of the Commercial Services division

Commercial Services Specialist II

• Conduct thorough vehicle inspections in accordance with Manheim inspection standards
• Locate, start, move, inspect, and return vehicles safely on dealer client lots
• Verify vehicle identification, VINs, mileage, sub‑series, and options
• Inspect and document vehicle exterior and interior condition
• Perform basic mechanical checks across powertrain, drivetrain, and electrical components
• Identify and document damage, missing components, or inoperable features
• Build trust with dealer clients through consistent quality, professionalism, and responsiveness
• Prepare and submit daily activity and production reports
• Collaborate closely with Wholesale Specialists, peers, and other Manheim teams

Vehicle Mobile Inspector II

Fleet Client Services, Billing Specialist II

Field Sales Representative

Portfolio Manager – NextGear Capital

Mobile Vehicle Inspector

Senior Curriculum Development & Instructional Designer

Mobile Inspections Supervisor

Director, Retail Sales Enablement

Director, Marketing Strategy

Senior Lead Product Manager

Product Manager

Mobile Vehicle Inspector

Mobile Vehicle Inspector

Commercial Services Specialist II

Mobile Vehicle Condition Inspector