Fleet Client Services, Billing Specialist II

Cox Enterprises

Fleet Services & Billing Specialist managing maintenance transactions for Cox Fleet. Supporting billing process and ensuring excellent customer service throughout the service lifecycle.

Posted 7/20/2026full-timeCleveland • Ohio • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and effective communication abilities while managing billing processes and maintenance transactions. Proficient in Excel and data entry, with a solid understanding of the trucking industry and a focus on organizational efficiency.

Highest-signal resume keywords

Customer ServiceBilling Process ManagementExcel ProficiencyOrganizational SkillsTrucking Industry Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryBilling ProcessMaintenance SchedulingDocumentationCustomer Approval Management

Soft Skills

Verbal CommunicationWritten CommunicationProblem-SolvingCollaborationOrganizational Ability

Tools & Technologies

Cox Fleet Systems

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Trucking IndustryService SchedulingPreventative MaintenanceCustomer RapportCross-Functional Collaboration

About the role

Key responsibilities & impact

Assist with the billing process in all markets in area
Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
Timely and accurate documentation and notation in all Cox Fleet systems regarding each customer contact
Providing excellent customer service for all internal and external customer calls
Be professional and establish positive customer rapport
Obtain customers approval for all repairs and services to be performed
Proactively contact customers to schedule preventative maintenance at regular intervals
Partner and communicate consistently with Field Operations to schedule the right technicians to accounts
Encourage customers to schedule repairs and maintenance in advance
Continuously develop and improve company capabilities in Dispatching and Service Scheduling
Additional duties and special projects as assigned

Requirements

What you’ll need

High School Diploma/GED and 3 years’ experience in a related field
any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience
5 years’ experience in a related field
Excellent verbal and written communication skills
Ability to effectively communicate at all levels of the organization
Proven track record to collaborate cross-functionally
Excellent organizational skills and the ability to balance a variety of tasks
Strong Excel and data entry skills
Common knowledge of the trucking industry
Ability to work independently and collaboratively within a team environment
Excellent problem-solving skills

Benefits

Comp & perks

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month
seven paid holidays throughout the calendar year
additional paid time off in the form of bereavement leave
time off to vote
jury duty leave
volunteer time off
military leave
parental leave
health care insurance (medical, dental, vision)
retirement planning (401(k))
paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)