Manager, Fleet Client Services

Cox Enterprises

Manager leading scheduling team for Fleet Client Services at Cox Automotive. Building client relationships and overseeing operational efficiency with a focus on revenue and customer satisfaction.

Posted 5/14/2026full-timePhiladelphia • New Jersey, Pennsylvania • 🇺🇸 United StatesMid-LevelSenior💰 $74,000 - $111,000 per yearWebsite

About the role

Key responsibilities & impact

The Manager of Fleet Client Services will lead and provide directions for the scheduling team to optimize work volumes and staffing levels, ensuring operational efficiency and excellent customer service.
Maintains positive relationships with all site/market customers and internal business leaders.
Responsible for managing and growing a portfolio of Fleet Maintenance clients.
Acts as a manager-level escalation point for complex customer issues.
Responsible for making decisions and managing accounts to ensure they achieve measurable results.

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 6 or more years of experience in account management and client engagement.
At least 1 year in a management or leadership role.
Safe Drivers needed; Valid driver’s license required.
Degree in a related field strongly desired (sales, marketing, finance, business, etc.)
Experience in the fleet or automobile industry preferred.
Proven track record of successfully building relationships, consulting and selling value added service solutions.
Adaptable, results oriented and proven ability to meet and exceed sales targets.
Skilled in effective negotiation techniques with strong verbal and written communication skills required.
Ability to foster productive and professional internal and external business relationships required.

Benefits

Comp & perks

A competitive salary and top-notch bonus/incentive plans.
Exceptional work-life balance, flexible time-off policies and accommodating work schedules.
Comprehensive healthcare benefits, with multiple options for individuals and families.
Generous 401(k) retirement plans with company match.
Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.
Professional development and continuing education opportunities.
Access to financial wellness/planning resources.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

account managementclient engagementnegotiation techniquessales targetscustomer serviceoperational efficiencyportfolio managementrelationship buildingconsultingvalue added service solutions

Soft Skills

leadershipadaptabilityresults orientedverbal communicationwritten communicationprofessional relationshipsproblem solvingdecision makingteam managementcustomer relationship management

Certifications

Bachelor's degree