Customer Care Specialist – Cox Automotive Fleet Client Solutions Delivery

Cox Enterprises

Customer Care Specialist ensuring best-in-class customer experience at Cox Automotive Fleet Solutions. Handling inbound and outbound calls, and coordinating maintenance service requests.

Posted 5/19/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Ensure that the overall customer experience is 'best in class.'
Field a high volume of inbound calls.
Provide excellent customer service for all inbound and outbound calls.
Timely and accurate documentation and notation in all systems regarding each customer contact.
Originating all new transactions, regarding preventative maintenance, as well as immediate and scheduled service and repairs.
Assign service requests to the respective market for dispatching.
Coordinating towing of customer units when necessary.
Scheduling outside vendors when an emergency breakdown is called in.
Develop and improve company capabilities in the area of dispatching.
Be professional and establish positive customer rapport, encouraging repeat business.

Requirements

What you’ll need

High School Diploma/GED and 3 years’ experience in a related field.
Knowledge of Microsoft Office Suite
Ability to work independently and collaboratively within a team environment
Able to multi-task and meet tight deadlines
Excellent problem-solving skills
Must hold a valid driver’s license

Benefits

Comp & perks

Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision)
Retirement planning (401(k))

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer servicedocumentationdispatchingschedulingtransaction management

Soft Skills

problem-solvingcommunicationteamworkindependencemulti-taskingtime managementcustomer rapport

Certifications

High School DiplomaGEDvalid driver's license