Customer Care Specialist II

Cox Enterprises

Customer Care Specialist providing consultative support for Private Store clients and technical issue resolution. Engaging with various partners to ensure client satisfaction and training.

Posted 5/20/2026full-timeRemote • Arizona, California, Florida, Illinois, New Jersey, North Carolina, Texas • 🇺🇸 United StatesMid-LevelSenior💰 $18 - $27 per hourWebsite

About the role

Key responsibilities & impact

Be an ambassador of Private Store providing consultative information for the end users and Private Store clients.
Develop cooperative relationships with Private Store Level 2, Private Store Sales, Corporate Partners, such as Manheim and MDM and our client teams.
Inform all parties of the status of open issues and work closely with escalation partners to identify, document and monitor all exceptions to the standard processes to create best practices.
Problem solving, including consulting with dealers and educating them about Private Store, Manheim Digital / In-Lane and ancillary partners.
Provide responsive, timely telephone, chat and email support.
At a minimum, all calls should be returned before the close of business on the same day.
The Customer Care Specialist II (CCSII) will act as the single point of contact for issues, from identification through resolution as often as possible.
Provide training to end users on all aspects of Private Store and ancillary product offerings.
Other duties as assigned.

Requirements

What you’ll need

Minimum: High School Diploma/GED and 3 years’ experience in a related field.
OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field
Preferred: College degree preferred (or equivalent experience).
Minimum of 4 years client service experience in a technical role providing support for a customer facing, on-line based purchasing platform.
Demonstrated experience being a client-focused, service-oriented professional
Proven ability to learn new technologies in a software development organization.
Motivated self-starter with exceptional interpersonal skills and commitment to client satisfaction
Excellent oral and written communication skills, particularly in a phone or email context
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment
Ability to listen effectively, interpret issue and utilize tools for troubleshooting and issue resolution
Fast and motivated learner
Working knowledge of email and internet
Attention to detail and follow-through
Demonstrated ability to adapt in a changing environment
Automotive experience or exposure is a strong plus

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client servicetechnical supportproblem solvingtrainingissue resolutionmulti-taskingattention to detailadaptabilitysoftware development

Soft Skills

interpersonal skillsclient-focusedservice-orientedcommunication skillslistening skillsmotivationself-startercommitment to client satisfactionfast learner

Certifications

High School DiplomaGEDcollege degree