Cox Enterprises

Digital Marketing

• Develop and execute paid digital marketing initiatives including Google and Microsoft search, various social media platforms, and display/video strategies for assigned products or product areas
• Tailor advertising content to specific platforms and target audiences to maximize engagement
• Ad copy and asset updates, working with clients on consistent messaging across channels
• Collaborate with cross-functional teams such as Analytics, Innovation, Support, and Advertising Operations to ensure seamless execution and performance tracking
• Learn and become an expert in analytics dashboards, management software, and partner platforms (Google, Meta, etc.) to monitor campaign effectiveness and support continuous improvement through data analysis
• Share insights and performance reports with clients and leadership, highlighting cross-channel effectiveness and audience responsiveness
• Lead monthly phone calls with clients and their teams for performance reporting, while fielding client questions and requests
• Stay current on industry trends and competitor strategies to inform marketing initiatives
• Execute and manage end-to-end digital advertising campaigns across Search, Display, Social, and Display/Video platforms
• Analyze advertising performance and translate data into actionable insights and strategic recommendations
• Conduct keyword research, ad creation, audience targeting, and performance tracking to optimize campaigns
• Monitor account performance and make independent decisions to adjust tactics and allocations
• Provide monthly performance reporting and monthly strategic performance review calls to clients via video meetings and email, in conjunction with other internal team members who support the same accounts
• Troubleshoot and resolve advertising issues, ensuring client satisfaction and retention
• Collaborate with Sales and/or Performance Management teams to support new product opportunities and overcome client objections
• Track all client interactions, optimizations, and decisions to maintain a clear audit trail and documentation in Salesforce

Digital Marketing, Communications Specialist I

Director

• Own the solution as a business outcome, from pursuit strategy through transition and early stabilization.
• Ensure solutions are technically sound, commercially viable, and operationally executable.
• Act as the final solution authority within strategic pursuits.
• Develop and defend full commercial solution models, including pricing structures, margin targets, cost models, risk reserves and assumptions.
• Partner with Finance to validate profitability, scalability, and long-term economics.
• Lead solution strategy for $20M–$100M+ TCV enterprise pursuits.
• Design the target operating model across people, process, tooling, and governance.
• Identify, assess, and own technical, delivery, operational, and financial risk.
• Serve as a trusted advisor to CIOs, CTOs, CFOs, COOs, and executive sponsors.
• Collaborate deeply with Sales, Finance, Legal, Delivery, Product, and Partner teams.

Enterprise Solutions Director – Strategic Pursuits

Financial Planning and Analysis

• Partner with business leaders to define and execute strategic initiatives that support growth objectives, translating strategic priorities into actionable plans that can be operationalized across the business
• Lead the end‑to‑end commercialization of new assurance products from concept to launch, including market validation, pricing strategy, value proposition development, and channel strategy to drive adoption and revenue growth
• Manage and optimize the current product portfolio by analyzing performance metrics, identifying underperforming or declining products, and ensuring resources are allocated to highest-value opportunities that align with strategic priorities
• Collaborate with cross-functional teams to develop actionable strategic plans that identify what's next for the business, evaluating new market opportunities, assessing product-market fit, determining investment priorities, and making build/buy/partner recommendations to drive sustainable growth
• Conduct ongoing analysis of competitive landscape, market trends, and customer needs to identify threats and opportunities; translate insights into strategic recommendations on positioning, differentiation, pricing, and market entry/exit decisions that maintain competitive advantage

Senior Manager, Strategic Planning, Assurance

Bilingual

• Independently manages incoming calls, emails, and digital communications to the ESC
• Creates and documents cases for all incoming ESC inquiries
• Follows established case management guidelines, including timely communication and accurate documentation
• Uses sound judgment to escalate time-sensitive or high-impact inquiries when appropriate
• Responds to, resolves, and/or routes customer inquiries efficiently
• Independently researches and resolves general HR, payroll, benefits, and leave-related inquiries
• Proactively follows up on open issues and keeps customers informed of status
• Leverages AI technologies to create accurate call summaries
• Provides online navigation assistance and troubleshooting for system-related issues
• Stays current on local, state, and federal regulations and policy updates
• Meets or exceeds Service Level Agreements (SLAs), Quality Assurance standards, and performance metrics

Bilingual Service Center Specialist II

Customer Support

• Provides technical customer support to ensure that all customers are satisfied with the acquired company's products and services
• Engages with customers to ensure understanding of product / service capabilities and operations
• Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties
• Liaises with product, service delivery and other teams to help address unanticipated issues and situations
• Handle incoming technical support customer requests escalated by front-line support
• Serves as a customer care agent for an assigned customer base or product area
• Responds to customer inquiries received via telephone or online
• Answers routine to moderately complex questions, following established procedures
• Researches and troubleshoots customer requests, analyzes needs and resolves issues where possible
• Refers difficult and complex issues to internal technical experts and/or refers issues to management
• Documents issues for future reference and reports on customer inquiries, status and resolution
• Follows up with customers on issue status and resolution to ensure ongoing high levels of satisfaction
• Builds working relationships with customer representatives and with cross-functional teams

Technical Customer Care Specialist II – vAuto

Communications

• Copywriting & Content Development: Write and edit thought leadership content including eBooks, articles, blog posts, executive bylines, and research reports.
• Draft and refine executive speeches, presentations, and talk tracks for internal and external audiences.
• Adapt content for different channels and audiences while maintaining brand voice and messaging consistency.
• Support development of signature thought leadership assets and materials.
• Project Management: Manage timelines, deliverables, and stakeholder communications for multiple concurrent projects.
• Coordinate workflows across internal teams and external agency partners.
• Track project status, identify risks, and proactively problem-solve to keep initiatives on track.
• Maintain project documentation and ensure all deliverables meet quality standards.
• Create and manage project briefs, creative briefs, and status reports.
• Agency Partnership Management: Serve as day-to-day liaison with creative and content agencies.
• Brief agency partners on project requirements, brand guidelines, and deliverable expectations.
• Review and provide feedback on agency work to ensure alignment with strategic objectives.
• Manage agency workflows and ensure timely delivery of high-quality outputs.

Senior Corporate Communications Specialist

Project Manager

• Responsible for the direction, coordination, execution, control and completion of project management functions associated with all Large, Complex Fiber Projects, On/Off.
• Facilitates communication across operational groups and ensures compliance with the defined processes and implementation.
• Responsible for key decisions such as vendor selection, guidance on selecting equipment to best meet customer needs, expediting the scheduling of high-profile projects to maximize immediate reoccurring revenue.
• Plans sequencing projects and directs employees, vendors, and third parties to accomplish projects on agreed upon timeframes.
• Prepares cost analysis to maximize return on investment.
• Manages long range logistics and planning for multiple customer projects.

Customer Project Manager II

Consultant

• The Inside Dealer Success Consultant will be responsible for consulting with clients to identify opportunities for growth, retain their business, and mitigate churn within their clients Autotrader, KBB, and KBB Instant Cash Offer portfolios.
• Aim to exceed sales revenue and retention targets.
• Administer sales pipeline and revenue forecasting.
• Leverage a range of sales enablement tools, systems, and analytics to their fullest potential.
• Proactively monitor and analyze account performance and trends to adjust dealer expectations, goals, and objectives associated with the clients Autotrader, Kelley Blue Book, and Kelley Blue Book Instant Cash Offer investment.
• Lead monthly virtual meeting business reviews with active dealers within your book of business.
• Analyze clients ROI goals and data for assigned book of business, with a firm understanding of media buying cycles, marketing, and target demographics.
• Plan, propose, and execute strategies to generate additional business and fulfill service action plans.
• Identify cross-sell and upsell opportunities within a portfolio to maximize revenue and minimize cancellations.
• Leverage qualitative and quantitative data to provide dealer insights and assist in making educated business decisions.
• Advocate for assigned dealers during the implementation and onboarding of solutions.
• Respond and route customer issues to the appropriate resources.
• Communicate account and sales information to management, the Business Development team, and the Dealer Success team.
• Utilize Salesforce daily to manage client interactions, update business opportunities, and update account information.
• Ensure billed revenue is collected within the designated time frame.

Inside Dealer Success Consultant

Billing Specialist

• Accountable for creating invoices out of repair orders and submitting to customers for approval and/or payment with required documentation
• Assist in working with technicians to create and submit estimates to customers for approval
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required based on what technicians submit
• Verify technicians have selected correct VMRS code related to repairs made and billing hours are in-line with standard repair times
• Create vehicle repair service estimates based on complied information from Mobile Technicians and Customers
• Communicate with customers via email, fax, or phone to retrieve purchase order approvals and/or discuss billing issues
• Gather necessary paperwork and upload into system for records

Billing Specialist II

Account Executive

• You’ll drive revenue growth by developing new business across your territory, guiding customers through complex fleet challenges and maintaining strong relationships from first conversation through handoff to account management.
• Achieve and exceed annual sales targets and fleet management solutions and related services.
• Develop and execute sales strategies to grow the customer base and enter new markets.
• Lead complex sales cycles using consultative and Challenger-based approaches to close high-value deals.
• Partner with fleet customers to understand their operational needs, pain points and business objectives.
• Deliver tailored proposals and presentations that clearly communicate value.
• Maintain a healthy, accurate pipeline using CRM tools (e.g. Salesforce) with reliable forecasting.
• Share actionable insights on industry trends, market shifts and emerging fleet challenges.
• Prepare and present customer reports by collecting and analyzing key data.
• Collaborate cross-functionally to ensure seamless customer experiences and long-term account growth.
• Own $5-10M in new business development, managing accounts until transition to the account management team.

Regional Sales Account Executive – Fleet

Solutions Engineer

• Represent the technical expertise of RapidScale and act to position RapidScale as an agnostic trusted advisor to customers in the sales process
• Provide Pre-Sales technical support to the go-to-market team to drive revenue and cloud adoption
• Conduct full technical discovery and assessment workshops to identify pain points and gather business and technical requirements. This will include Well-Architected Reviews, Migration Readiness Assessments, Total Cost of Ownership (TCO) analysis, etc
• Consult with prospects and architect solutions aligned with the identified customer requirements by leveraging the Well-Architected Framework methodology
• Produce cost and labor estimates and SOWs for potential projects
• Collaborate and participate in the creation of technical collateral, documentation, pitch and presentation materials (e.g. SOWs, HLDs, Decks, Reference Architectures)
• Provide technical training sessions and workshops for Sales and Go to Market staff
• Clearly document and communicate proposed architectures to implementation teams during and after the pre-sales cycle to validate and verify project success
• Interface with the Product team and provide feedback for improving product quality and capabilities by leveraging information gathered in field engagements
• Provide thought leadership by speaking at industry events such as trade shows, panels or marketing events as well as publishing blog posts, white papers and participating in case studies

Senior AWS Pre-sales Solutions Architect, East

Manager

• Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations
• Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk
• Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe
• Complete all Salesforce campaigns as required by the company
• Responsible for onboarding new clients to ensure a positive and successful client experience

Portfolio Manager III

• Recruit, develop, and lead a team of 10 – 15 Portfolio Managers who oversee and manage an assigned portfolio of clients within NextGear Capital’s core dealer segment
• Achieve all goals and performance targets set by the company by leading and performance managing their team of Portfolio Managers
• Cultivate and champion a culture of accountability and collaboration with various internal and external clients and partners to drive revenue and profitability through controlled growth and risk mitigation
• Coach and performance manage their team of Portfolio Managers in account management and risk mitigation consistent with company values, policies and procedures and operational guidelines
• Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company
• Participate and support other projects and initiatives as required

Director, Portfolio Management

Sales

• Achieve or surpass monthly, quarterly, and annual sales quotas
• Lead the Regional CSC Team in meeting defined sales goals
• Accurately forecast sales to meet targets and support strategic planning
• Monitor and analyze sales performance, providing regular reports and insights to senior management
• Onboard new CSCs and guide them towards target achievement
• Train and mentor new and experienced CSCs, offering continuous coaching for high performance and quota success
• Develop coaching programs to enhance the skills and effectiveness of the CSC team
• Collaborate closely with Cox Business Sales to exceed regional goals and objectives
• Partner with the marketing team to develop and implement sales strategies that strengthen RapidScale’s brand and sales presence in the region
• Support the Cox Business sales organization, sales partners, prospects, and end-user customers

Senior Manager, Direct Sales New Business

• Process incoming invoices and related documentation from EMS, FastTrax, or NextWorld systems and email submissions.
• Respond to Purchase Order (PO) line inquiries and assist with overflow calls.
• Communicate with service providers to resolve invoice discrepancies or inquiries.
• Index invoices into the workflow system and ensure proper event assignment.
• Maintain organized and timely processing of invoices to meet deadlines.
• Project a positive and professional image of FleetNet America when interacting with internal and external stakeholders.
• Perform additional duties as assigned by your supervisor or management.