Cox Enterprises

Learning and Development

• leads the design and implementation of high-impact and sustainable learning and development programs
• work in collaboration with other CAI, Retail, Inventory, Client Operations, and Contact Center leaders
• ensure the strategy for onboarding, training, and knowledge management enables team members
• responsible for creating the strategy for external client training that is accessible and scalable
• develop the strategic vision and roadmap for all revenue-retention client training
• work across organization boundaries and partner with Client Operations and cross-functional leaders
• accountable for success of L&D programs for both employees and external clients
• drive the achievement of business goals and effectiveness through the introduction of new learning technologies

Senior Director, Learning and Development – Training

Client Services Representative

• Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
• Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
• Providing excellent customer service for all internal and external customer calls
• Be professional and establish positive customer rapport
• Obtain customers approval for all repairs and services to be performed
• Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
• Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
• Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
• Continuously develop and improve company capabilities in Dispatching and Service Scheduling
• Additional duties and special projects as assigned

Fleet Client Services Specialist II

Auditor

• Conduct a thorough vehicle inspection at an expert level
• Locate, start, move, inspect, and return vehicles on dealer/clients’ lot safely
• Verify vehicle identification and enter accurate vehicle information into the inspection system to correct VIN, mileage, and sub series
• Inspect vehicle equipment and options, documenting results including damage, missing or inoperable items
• Inspect and record vehicle exterior condition, including but not limited to tires, frame, glass, panels, and mechanical components
• Inspect and record the vehicle interior condition, including but not limited to seats, dashboard, and options
• Perform basic mechanical checks on vehicles including powertrain, drivetrain, and electrical components
• Will assist lower-level mobile inspectors to navigate more complex inspections and client relationships
• Prepare and provide daily activity reports for management
• Be able to pivot and adapt to changes in daily appointments to ensure efficiency and effectiveness of each dealer visit
• Develop strong knowledge of clients in territory and work together with partners to keep them active with Manheim mobile inspections through regular, pro-active on lot engagement
• Receive data and insight from partners and leverage to maximize volume of units inspected on dealer lots
• Represent Cox Automotive as a brand ambassador to provide premier client experience by interfacing regularly core clients and ensuring satisfaction
• Functions as a solid team player and works closely with the Wholesale Specialist team, peers, other Manheim workgroups and auctions
• Utilize SalesForce.com for reporting, lead input and customer performance reviews
• Understanding NAAA Frame/Structure Damage Policy
• Will work in a continuous improvement/Lean environment and encouraged to drive a lean culture
• Maintain production expectations set by the leader
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such
• Actively participate in support of all safety activities aligned with Safety Excellence
• Other duties as assigned

Senior Mobile Inspector – Auditor Based

Strategy

• Working with cross-functional teams such as sales, marketing, product and operations; you provide actionable insights on consumer behavior, provide actionable insights on consumer behavior, Marketplace value generated and site attribution through data analytics, pre/post analysis, data mining and statistical methods.
• Partner with business leaders to identify and define key reporting and analysis metrics to inform the business’ KPI framework.
• Understand data foundation across other Retail Solutions products such that plans can be made for building the data foundation early in new initiatives in order to tell a holistic consumer story across Cox Auto solutions.
• Create standard and evolving reporting, analysis and forecasting capabilities to support client optimization strategies and give insights on critical data necessary for business decisioning.
• Understand the business strategy for key strategic initiatives for the Consumer Marketplace and develop a thoughtful analytics strategy which will demonstrate the value associated to new Marketplace products/services and which will establish information Cox Auto Marketing can use for value based claims.
• Mines data to surface strategies to improve ROI and program performance to optimize towards transactional growth.
• Deliver actionable insights into compelling PowerPoint slides with a simplified and visual story. Collaborates with different departments and defines requirements to improve our analytics suite.
• Designs, conducts and leads processes that facilitate complex analyses that mine, extract, track, report and analyze performance metrics and other data source systems and summarize findings. Deliver actionable insights into compelling PowerPoint slides with a simplified and visual story.
• Champions a healthy team culture and mentors team members.

Senior Business Intelligence Manager – Strategic Initiatives

Director

• Craft unique solutions that span multiple Cox Automotive solution sets
• Coordinate across product and operational groups to develop integrated solutions
• Define value creation for client and Cox Automotive via business case development
• Ensure product utilization and longevity through readiness and adoption strategies
• Lead programs to successful completion
• Define scope and align to key client outcomes / objectives
• Daily program management throughout the program lifecycle
• Coordinate program workstreams and manage dependencies
• Define and stand up program governance (controls)
• Define key success metrics and change management approach
• Define and track key performance indicators for benefit realization
• Managing “business continuity” during any change
• Potentially prepare affected business areas for transition to the new way of working and help implement new business processes (dependent on contracted work)
• Serve as a trusted advisor to senior stakeholders and maintain strategic alignment across Cox Automotive
• Identify opportunities to deliver greater value to our clients, leveraging cross-Cox solutions to drive greater revenue potential for Cox Automotive

Enterprise Solutioning Director

Account Manager

• Own the retention, satisfaction, and revenue growth of a portfolio spanning mid-market to enterprise customers
• Proactively prospect within accounts to uncover new opportunities and build multi-threaded stakeholder relationships
• Develop and execute strategic account plans that drive expansion well beyond renewals and transactional cross-sell
• Lead QBRs and leverage customer insights, business objectives, and industry trends to position complex cloud solutions
• Position and tailor multi-solution cloud offerings across infrastructure, security, networking, and managed services
• Collaborate cross-functionally with Sales Engineers, Cloud Architects, and Product teams to accelerate cloud adoption and maximize customer value
• Perform other duties as requested

Account Manager II

Claims Specialist

• Facilitates the resolution of customer claims and concerns after a sale
• Responsible for the timely and successful arbitration of vehicles between buyer and seller
• Works to gain familiarity with fundamental arbitration concepts, procedures, standards, policies, and systems
• Organizes and manages sale day activities including post sale inspections and sale day arbitrations
• Reviews customer claims to verify they meet Manheim's National Arbitration policies
• Investigates basic, less complex cases or those requiring more prescriptive decision making
• Interfaces with all departments involved in the complaint
• Uses appropriate resources to investigate and facilitate relevant inspection, documentation, and communication
• Evaluates claims by obtaining, comparing, evaluating, and validating various forms of information
• Prepares and facilitates communications for resolution

Auto Claims Specialist I

DevOps Engineer

• Build automation that reduces toil and empowers engineering teams
• Create tools and platforms that help teams understand and improve their system reliability
• Reimagine how we learn from incidents and turn insights into preventive measures
• Experiment with new approaches to observability, monitoring, and alerting
• Bring your engineering expertise to complex production challenges
• Explore how AI can transform incident detection, triage, and response
• Partner with teams across the organization to review & analyze incidents and solve reliability problems at scale
• Drive technical conversations that shape how Cox Automotive builds resilient systems
• Turn operational pain points into engineering opportunities
• Define what modern incident response engineering looks like for our organization

Senior Software Engineer – Reliability Engineering

Solutions Engineer

• Represent the technical expertise of RapidScale and act to position RapidScale as an agnostic trusted advisor to customers in the sales process
• Provide Pre-Sales technical support to the go-to-market team to drive revenue and cloud adoption
• Conduct full technical discovery and assessment workshops to identify pain points and gather business and technical requirements.
• Consult with prospects and architect solutions aligned with the identified customer requirements by leveraging the Well-Architected Framework methodology
• Produce cost and labor estimates and SOWs for potential projects
• Collaborate and participate in the creation of technical collateral, documentation, pitch and presentation materials (e.g. SOWs, HLDs, Decks, Reference Architectures)
• Provide technical training sessions and workshops for Sales and Go to Market staff
• Clearly document and communicate proposed architectures to implementation teams during and after the pre-sales cycle to validate and verify project success
• Interface with the Product team and provide feedback for improving product quality and capabilities by leveraging information gathered in field engagements
• Provide thought leadership by speaking at industry events such as trade shows, panels or marketing events as well as publishing blog posts, white papers and participating in case studies

Senior AWS Pre-Sales Solutions Architect – East

Manager

• The Portfolio Manager manages and grows a portfolio of dealer clients across the Provo, Utah territory with lines of credit ranging from $50,000 to $2.5M within an assigned geographic territory
• Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations
• Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk
• Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe
• Minimize loss and maximize recovery
• Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI’s
• Responsible for onboarding new clients to ensure a positive and successful client experience

Portfolio Manager

Operations

• Input accurate vehicle information into the AS400 computer using a handheld device for each vehicle received at the Auction
• Affix barcode/stock number sticker on each vehicle received
• Associate Tracker device to WO# and install on OBD port or strap 2nd generation tracker around steering wheel
• Place work order numbers and routing labels on vehicles upon entry
• Flag "no key" cars
• Direct transporters to proper car drop zone
• Report transport damage as needed
• Take digital image of vehicle upon receipt
• Provide proper sale identification windshield code to the person who is driving vehicle through the registration/check-in area
• Visibly demonstrate safety commitment by following all safety and health procedures
• Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence
• Perform other duties as assigned by manager or supervisor

Vehicle Operations Logistics Specialist I

Account Executive

• You’ll drive revenue growth by developing new business across your territory, guiding customers through complex fleet challenges and maintaining strong relationships from first conversation through handoff to account management.
• Achieve and exceed annual sales targets and fleet management solutions and related services.
• Develop and execute sales strategies to grow the customer base and enter new markets.
• Lead complex sales cycles using consultative and Challenger-based approaches to close high-value deals.
• Partner with fleet customers to understand their operational needs, pain points and business objectives.
• Deliver tailored proposals and presentations that clearly communicate value.
• Maintain a healthy, accurate pipeline using CRM tools (e.g. Salesforce) with reliable forecasting.
• Share actionable insights on industry trends, market shifts and emerging fleet challenges.
• Prepare and present customer reports by collecting and analyzing key data.
• Collaborate cross-functionally to ensure seamless customer experiences and long-term account growth.
• Own $5-10M in new business development, managing accounts until transition to the account management team.

Regional Sales Account Executive – Fleet Services

• Provide Pre-Sales technical support to the GTM Team to drive revenue and cloud adoption
• Conduct full technical discovery and assessment workshops to identify pain points and gather business and technical requirements
• Architecture client solutions to meet client requirements using a well architected framework methodology
• Clearly communicate proposed architectures in the pre-sales cycle for early validation and verification to the internal teams responsible for implementing and providing ongoing support
• Be a technology evangelist and educate prospects and customers on the cloud solution that makes the most sense for their business and technology requirements
• Interface with Product Marketing and provide feedback for improving product quality and capabilities by leveraging information gathered in field engagements
• Collaborate in the creation of technical collateral (e.g. SOWs, HLDs), and help develop sales staff by providing formal training
• Produce cost and labor estimates and SOWs for potential projects
• Provide thought leadership by speaking at industry events such as trade shows, panels or marketing events as well as publishing blog posts, white papers and participating in case studies

Senior Azure Pre-Sales Solutions Architect – East

Customer Support

• Provides technical customer support to ensure that all customers are satisfied with the products and services
• Engages with customers to ensure understanding of product / service capabilities and operations
• Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties
• Works directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
• Responsible for routine customer questions relating to product usage within Xtime support
• Provides support for technical issues relating to the Cox Automotive suite of products
• Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Technical Customer Care Specialist I - Xtime

• Provide leadership for titling operations actions and compliance
• Supervise and coordinate the work of title supervisors and individual contributors
• Collaborate with the Director, Used Car Operations to set goals and priorities
• Optimize the CVD titling process
• Drive the productivity of the titling team
• Ensure compliance with state and governmental title requirements
• Use tools and analyze data to ensure quality and reliability of services
• Prepare programs for training and development of personnel
• Collaborate with product team to improve consumer-facing workflows
• Estimate staffing needs and assign work to meet targets
• Collaborate with Business Analyst to compile metrics and identify efficiency methods