Manager, Arbitration

Cox Enterprises

Arbitration Manager leading a team in overseeing dispute resolutions for automotive auction services. Driving operational efficiency and compliance with policies and guidelines.

Posted 5/28/2026full-timeCaledonia • Illinois, Wisconsin • 🇺🇸 United StatesSeniorLead💰 $74,000 - $111,000 per yearWebsite

About the role

Key responsibilities & impact

Provide day-to-day leadership and guidance to a team of non-exempt arbitrators at various levels (Arbitrator I, II, Senior Arbitrators).
Conduct regular coaching sessions to improve individual performance, conflict resolution skills, and adherence to operational standards.
Serve as the primary point of contact for escalated cases from Arbitrators.
Ensure complex disputes are resolved in a timely, fair manner in compliance with auction policies and NAAA guidelines.
Collaborate with senior leadership and clients to manage high-impact cases for a $5+ billion portfolio.
Monitor individual and team performance metrics, including case resolution times, accuracy, quality, and customer satisfaction.
Conduct performance reviews and manage improvement plans to enhance team effectiveness.
Oversee the arbitration process from intake to resolution, ensuring adherence to established workflows and quality standards.
Partner with the Director and Senior Manager to balance workloads and ensure optimal resource utilization across the team.
Exercise financial authority to negotiate and approve adjustments up to $2500, ensuring decisions are made in alignment with company policies and established guidelines.
Ensure all arbitration processes are in full compliance with auction policies, NAAA guidelines, and local regulations.
Provide continuous education and training to the team on changes in policies and industry standards.
Support the onboarding and training of new arbitrators.
Facilitate skill development programs and mentorship opportunities to help team members progress through the Arbitrator levels, from level 1 to Senior Arbitrator.
Foster a customer-centric environment where buyer and seller concerns are addressed with professionalism and fairness.
Promote open communication and collaboration with key stakeholders, including auction clients and internal departments.
Maintain strong relationships with senior leadership, Quality Assurance, and Business Operations to ensure alignment on arbitration strategies and goals.
Regularly communicate team updates, challenges, and opportunities for process improvements.

Requirements

What you’ll need

Bachelor’s degree in Business, Automotive Services, or related field (preferred)
7+ years of experience in arbitration, claims management, or a related role within the automotive auction industry.
No Degree, 11 years of relevant work history.
At least 1 year of proven leadership experience, preferably managing non-exempt employees in an operational setting.
An equivalent combination of education and experience is acceptable.
Strong knowledge of NAAA policies and auction arbitration processes.
Excellent conflict resolution, negotiation, and client service skills.
Ability to manage multiple priorities in a fast-paced environment.
Strong analytical and problem-solving skills with a focus on operational efficiency.

Benefits

Comp & perks

Healthcare coverage from day 1.
401(k) with a company match.
Continuing education opportunities, including tuition reimbursement.
Generous vacation days and paid holidays.
Inclusive parental leave policies, plus fertility coverage and adoption assistance.
Cool perks like pet insurance, employee discounts and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

arbitrationclaims managementperformance metricscase resolutionnegotiationconflict resolutionoperational efficiencyquality standardsresource utilizationcustomer satisfaction

Soft Skills

leadershipcoachingcommunicationcollaborationmentorshipproblem-solvinganalytical skillscustomer-centric approachteam effectivenessadaptability