Cox Enterprises

Marketing Operations

• Lead and execute integrated marketing strategies across all digital channels (email, paid media, social, SMS, web) for Cox Fleet.
• Optimize ROI on paid media efforts, partnering with third-party agencies to maximize performance and efficiency.
• Develop and implement SEO/AEO strategies to improve national and regional search results for fleet marketing.
• Deliver real-time, visual reporting dashboards that track performance from impressions through to attributed revenue.
• Manage, mentor, and develop a small team of digital marketers, fostering a high-performance culture.
• Collaborate with product/brand marketing, communications, and other internal teams to ensure creative messaging is aligned and effectively executed.
• Identify gaps in the client lifecycle and introduce new campaigns to enhance client experience.
• Build scalable programs and establish best practices to deliver on KPIs and achieve business results.
• Oversee marketing operations processes, ensuring projects are completed on time, within scope, and within budget.
• Stay current with industry trends, marketing technologies, and best practices to keep Cox Fleet’s marketing efforts innovative and effective.

Senior Manager, Marketing Operations – Fleet

Manager

• Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations
• Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk
• Utilize company provided historical data and tools to identify targets for opportunity of growth and determine clients that are having financial distress
• Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe
• Minimize loss and maximize recovery
• Physical inspection of inventory, and accuracy of audits and repossession as necessary
• Inspect what is expected to ensure quality control, inventory, audit self-reconciliation, addition of inventory and buying behaviors
• Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company
• Operate with the highest level of integrity and always strive to achieve the best outcome for both the clients and our company
• Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI’s
• Complete all Salesforce campaigns as required by the company
• Responsible for onboarding new clients to ensure a positive and successful client experience
• Cultivate Cox Automotive cross functional business unit relationships and opportunities

Portfolio Manager III

Customer Support

• Communicate and coordinate with Dealership staff
• Independently schedule and lead calls with clients
• Train clients remotely (via Teams)
• Assist dealership personnel with configuring software applications
• Troubleshoot and support scanning/archiving systems and payment solutions
• Manage multiple projects simultaneously
• Provide post‑training support and troubleshooting
• Support printing setups for additional project types

Project Support Specialist II

• Ensure that the overall customer experience is “best in class”
• Execute the outlined processes within the work instructions with proficiency and enthusiasm
• Demonstrate active listening skills to ensure that the customer’s needs are met
• Field a high volume of inbound calls
• Provide excellent customer service for all inbound and outbound calls
• Timely and accurate documentation and notation in all systems regarding each customer contact
• Originating all new transactions regarding preventative maintenance, as well as immediate and scheduled service and repairs
• Assign service requests to the respective market for Dispatching
• Coordinate towing of customer units when necessary
• Schedule outside vendors when an emergency breakdown is called in
• Continuously develop and improve company capabilities in the area of Dispatching
• Be professional and establish positive customer rapport, encouraging repeat business

Customer Care Specialist II – Cox Automotive Fleet Client Solutions Delivery

Communications

• Serves as an internal communications subject-matter expert and provide ongoing communication counsel to leadership within the Product and Engineering portfolios and centers of excellence.
• Build credibility as a trusted business partner through sound judgment, discretion with sensitive information, and grow an understanding of product and engineering lifecycles.
• Assesses internal customers’ communication’s needs and develop communication plans that address pain points and help teams achieve business outcomes.
• Crafts messaging that addresses employee concerns, builds buy-in, and maintains engagement during uncertainty.
• Project manages large communication programs and plans, collaborating and partnering with other departments to deliver integrated results.
• Writes well on behalf of leaders in a variety of styles, with a strong, adaptable voice.
• Measures and reports on the effectiveness of internal communication programs to ensure customer and employee satisfaction.

Corporate Communications Senior Manager

Operations

• You’ll work with dealership leaders to design and deliver training sessions tailored to their operations and goals.
• Complete training and certification in the Fixed Ops (Parts/Service) domain to deliver expert instruction on Cox Automotive’s Xtime and Dealertrack products.
• Deliver engaging product training that drives product adoption and enhances dealership operations.
• Deliver on-site and virtual training to drive product adoption and business impact.
• Collaborate with dealership leaders to develop tailored training plans, assess software/hardware readiness and recommend solutions.
• Build and maintain deep product knowledge and stay current on automotive trends to deliver high-impact, relevant training and consulting.
• Troubleshoot client challenges and provide hands-on support to ensure smooth product implementation.
• Foster strong business relationships through effective communication of training progress, project status and client needs.
• Participate in product enhancement reviews, group projects, stretch assignments and internal training initiatives.
• Partner with your manager and mentors to grow through regular feedback and coaching.

Client Trainer II – Fixed Ops

• Work with cross-functional teams such as Sales, Marketing, Product, Engineering, and Operations to provide actionable insights on consumer behavior, advertising channel mix, and digital transactions/sales through data analytics, pre/post analysis, and statistical methods.
• Partner with business leaders to identify and define key reporting and analysis metrics to inform the business' KPI framework.
• Create standard and evolving reporting, analysis, and forecasting capabilities to support client optimization strategies and inform business decisioning.
• Mine data from a variety of data sources and platforms (relational, NoSQL, data lakes, cloud warehouses) to surface strategies that improve ROI and program performance.
• Develop and implement data validation frameworks to ensure accuracy, consistency, and reliability of analytical outputs—including cross-referencing source systems, identifying data drift, and reconciling discrepancies.
• Apply statistical techniques (hypothesis testing, regression analysis, confidence intervals, anomaly detection) to validate findings, quantify uncertainty, and distinguish meaningful patterns from noise.
• Leverage BI tools with AI capabilities to assist in generation of reports, dashboards, and stakeholder presentations.
• Present directly to stakeholders, developing and articulating analytical concepts and summarized findings through cohesive narratives and compelling visual storytelling.
• Collaborate with different departments and define requirements to improve our analytics suite.
• Champion a healthy team culture and mentor team members.

Senior Business Intelligence Manager

Account Manager

• Provides leadership and oversight to sales teams for Omni-Channel solutions
• Develop and sell solutions to OEMs and retailer partners
• Responsible for monetization strategy and client engagement
• Handle and respond to client issues and foster relationships
• Ensure team-wide understanding and focus on sales and revenue targets
• Manage complex deal structures, contracts, and terms of agreement
• Engage with C-Level leadership to promote new retail strategies
• Oversee analysis of performance data to identify opportunities for improvement
• Partner with cross-functional business leaders to develop tailored solutions
• Monitor clients, competition, and industry trends to inform strategy
• Develop Account Directors and Account Executives through leadership, mentorship, and education
• Deliver weekly status reports and keep pipeline documents updated

Senior Director, Enterprise Marketing Partnerships

Project Manager

• Partner closely with client services teams and clients to understand business goals, creative aspirations, and project needs
• Act as a trusted liaison between clients and the creative team, ensuring work is aligned and delivered successfully
• Define and manage project scope, aligning deliverables, budgets, timelines and outcomes
• Own project budgets, clearly communicating cost drivers and responsibly managing both client and internal resources
• Collaborate with creative teams to support high-quality, impactful creative work
• Build and manage detailed project schedules, estimates, milestones, and timelines
• Set and maintain clear expectations for roles, responsibilities, deadlines, and deliverables
• Proactively anticipate risks and remove roadblocks that could impact timelines or quality
• Provide knowledge-sharing and quality assurance to uphold high standards across all projects
• Foster strong, positive relationships with clients and cross-functional partners
• Use project management tools and processes to keep teams aligned
• Lead project wrap-up, ensuring all deliverables and documentation are complete, accurate, and approved
• Contribute to client success while helping the creative team do work we’re proud of.

Creative Project Manager

Billing Specialist

• Handle inbound customer inquiries via both phone & email
• Conduct research, process & audit invoices, & assist customers with other billing-related requests
• Manage the approval workflow & other customer-facing processes
• Address customer inquiries & requests, account reviews, & other inbound billing related inquiries from external customers
• Research & verify customer issues with internal teams to determine root cause & warranted remediation
• Clearly & concisely present information in verbal or written form to internal & external customers

Billing Specialist I – Cox Automotive Fleet Client Solutions Delivery

Business Analyst

• Responsible for preparation, creation, analysis, review, revision, and maintenance of documentation in the company knowledge base system(s).
• This position creates clear and thorough documentation that enhances and accurately describes products, processes, and procedures, enabling both internal and external users to effectively use and support features and capabilities.
• Works with Operations, Product, Change Enablement, Sales, and others to gather and define documentation requirements and fulfill business needs for knowledge resources.
• Creates, organizes, edits, and visually represents documents in the company knowledge base system(s).
• Engages with subject matter experts from various departments to ensure information is correct, useful, well organized, and fulfills requirements needed for the specific audience in the necessary timelines agreed upon.
• Drafts, edits, and formats basic to moderately complex procedure manuals, internal and external training materials, and other documentation to ensure compliance with current procedures and corporate standards.
• Analyze existing documentation for correctness, sentence structure, clarity of expression, style, organization and flow of presentation, and technical accuracy.
• Develops reports, writes messages, and prepares presentations for internal stakeholders, as needed.
• Provides input and recommendations into Knowledge Management tool requirements and enhancements.
• Maintains communication with stakeholders throughout phases of information gathering, creation, and distribution of learning materials.
• Encourages knowledge sharing and general awareness of Knowledge Management resources that are available to support work processes.
• Assists with special projects, as assigned.
• Uses analytical techniques and continuous improvement mindset to offer solutions or ideas to streamline or improve team and current processes.

Knowledge Management Analyst II

• Optimize each client’s use of the line of credit within an assigned portfolio whose lines of credit range from $50,000 to $2,500,000 by acting as floor plan subject matter expert to their portfolio of clients
• Achieve goals and performance targets as set by the company by regularly engaging with clients in person or virtually by collaborating with internal partners to drive revenue and maximize profitability through prudent account management, controlled growth and risk mitigation
• Educate clients on desired performance behaviors, self-service options, and best practices and coach them to ensure compliance with company policies and expectations
• Collect and analyze client financial information and various internal reports and dashboards to assess and monitor dealer performance and address with the dealer as appropriate to drive growth and manage risk
• Utilize company provided historical data and tools to identify targets for opportunity of growth and determine clients that are having financial distress
• Collaborate and strategize with Risk and Recovery department with pre-default risk mitigation and post default collection efforts on defaulted accounts within a specified timeframe
• Minimize loss and maximize recovery
• Physical inspection of inventory, and accuracy of audits and repossession as necessary
• Inspect what is expected to ensure quality control, inventory, audit self- reconciliation, addition of inventory and buying behaviors
• Serve as a fiduciary for the company including identifying and reporting to the company any material client or internal non-compliance with company policies, attempted or actual fraud upon the company or any other circumstance that may require identification and reporting to protect the company
• Operate with the highest level of integrity and always strive to achieve the best outcome for both the clients and our company
• Detailed documentation in Salesforce all prudent conversations, activities and client interactions as required by the company KPI’s
• Complete all Salesforce campaigns as required by the company
• Responsible for onboarding new clients to ensure a positive and successful client experience
• Cultivate Cox Automotive cross functional business unit relationships and opportunities
• Participate and support other projects and initiatives as required.

• Provides technical customer support to ensure that all customers are satisfied with the products and services
• Engages with customers to ensure understanding of product / service capabilities and operations
• Trains customers in standard operational procedures and provides coaching / expertise to help resolve technical and procedural difficulties
• Liaises with product, service delivery and other teams to help address unanticipated issues and situations
• Work directly with clients via phone, email, chat and/or other electronic methods of communication to resolve their application and product issues
• Responsible for routine customer questions relating to product usage within VinSolutions support
• Provide support for technical issues relating to the Cox Automotive suite of products
• Responsible for leveraging technical knowledge to deliver excellent care to clients while adhering to quality assurance standards

Technical Customer Care Specialist I

Procurement

• Own global vendor management across key delivery partners in Jordan, Portugal, the Philippines, and future geographies
• Drive quarterly business reviews, performance scorecards, corrective action plans, and contractual compliance
• Negotiate commercial terms, rate cards, staffing models, and cost structures to ensure competitive pricing and predictable spend
• Partner with finance to maintain a unified vendor KPI framework that measures cost per FTE, utilization, SLA adherence, quality, staffing velocity, and productivity
• Ensure vendors meet contract obligations, security requirements, background screening standards, and audits
• Partner with Procurement, Legal, and Finance to govern renewals, contracts, expansions, and commercial discipline
• Manage daily and weekly operational rhythms with vendors including capacity planning, forecasting, productivity reporting, and SLA tracking
• Monitor vendor based delivery risks, surface issues early, and drive mitigation plans with internal and external stakeholders
• Ensure accurate headcount tracking, shift models, coverage windows, and skill mix across all regions
• Support onboarding, offboarding, and role calibration between RapidScale and vendor teams to maintain a consistent customer experience
• Build delivery governance dashboards that provide transparency into cost, staffing, performance, and key trends
• Improve vendor staffing speed, quality, and ramp effectiveness through analytics, feedback loops, and standardized workflows
• Partner with internal service owners to confirm role definitions, skill expectations, training requirements, and capacity needs
• Identify performance gaps and drive remediation across productivity, quality, ticket handling, engineering throughput, and customer experience
• Evaluate new partners, geographies, or delivery models when gaps or scaling opportunities are identified
• Work closely with Service Delivery, Support, Engineering, HR, and Finance to coordinate vendor activities and ensure alignment to operational needs
• Provide reporting on vendor performance, risk, and cost using simple dashboards and measurable insights
• Build relationships with vendor leadership teams and ensure accountability across all levels
• Represent Global Delivery in contract discussions, operational reviews, and internal audits

Senior Manager, Global Delivery Vendor Management

• Own revenue and growth opportunities in your assigned market
• Collaborate with Cox Business sellers and sales leadership to manage and nurture CB relationships within assigned sales territory
• Equip partners with the resources they need to succeed, including sales training, co-marketing initiatives, and technical guidance
• Lead initiatives to increase partner engagement, foster collaboration, and raise awareness of RapidScale’s value proposition and product suite
• Track sales performance metrics, conduct regular reviews with partners, and identify areas for improvement to achieve growth targets
• Develop and execute joint sales plans with top-performing partners, establishing clear success metrics and objectives
• Represent RapidScale at regional and national partner events, enhancing brand visibility and strengthening relationships
• Work closely with internal sales, marketing, and technical teams to align efforts and deliver seamless support to partners

Senior Manager, Marketing Operations – Fleet

Portfolio Manager III

Project Support Specialist II

Customer Care Specialist II – Cox Automotive Fleet Client Solutions Delivery

Corporate Communications Senior Manager

Client Trainer II – Fixed Ops

Senior Business Intelligence Manager

Senior Director, Enterprise Marketing Partnerships

Creative Project Manager

Billing Specialist I – Cox Automotive Fleet Client Solutions Delivery

Knowledge Management Analyst II

Portfolio Manager III

Technical Customer Care Specialist I

Senior Manager, Global Delivery Vendor Management

Regional Partner Manager