Trade Desk Consultant

Cox Enterprises

Trade Desk Consultant managing customer relationships and facilitating auction processes for Manheim. Educating clients on offsite solutions and ensuring positive auction experiences.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $20 - $30 per hourWebsite

Tech Stack

Tools & technologies

SFDC

About the role

Key responsibilities & impact

Responsible for incremental business growth for assigned targeted areas
Educate customers on the Offsite solutions product and services
Actively seek opportunities to grow relationships by connecting buyers and sellers to facilitate deal conversion
Manage assigned customer relationships for Manheim’s customers to provide a personalized auction experience and promote offsite inventory
Deliver a personalized, low-effort, positive auction experience to dealer clients
Utilize the Trade Desk Deal Dashboard and other sources, work all offers and bids below floor for assigned region
Interface with seller and buyer to bring the deal to a close
Create, nurture, and leverage positive client relationships to structure, negotiate, and close vehicle sales directly with clients
Respond to inquiries or concerns by providing assistance, addressing service concerns and facilitating sale requirements
Serve as interface to improve customer experience and productivity by collecting, analyzing, identifying, and presenting information
Develop and strengthen relationships with dealers over phone and online through planned contact and meetings
Identify and build knowledge of market and MMR trends, service themes, make/model demand, and critical client feedback to assimilate into weekly territory recap to leadership
Collaborate with customer account team to identify and capitalize on opportunities for growth
Develop positive relationships with clients, understanding their vehicle requirements and helping them understand auction processes, vehicle availability and preparation, and delivery
Educate clients on online vehicle exchange, simulcast, and other company services for understanding and realistic expectations
Serve as point person for resolution of client issues in partnership with Trade Desk Leadership and other stakeholders
Provide a direct communications link to clients, ensuring their expectations are met and service issues resolved
Investigate, troubleshoot and resolve identified problems and issues
Utilize SalesForce.com to record all client interactions, run reports, and analyze client data
Educate and inform customers of specific opportunities that match buying/selling habits
Proactively educate dealers on offsite solutions and value proposition
Function as a solid team player and work closely with teammates, field sales, and customer care to create a superior customer experience
Work with manager and stakeholders to ensure a consistent and effective online and in-lane customer experience

Requirements

What you’ll need

High school diploma/GED and 3 years’ experience
Bilingual preferred
2 years dealership or wholesale experience strongly preferred
Previous experience in sales role desired
Effective communication (written and verbal) and interpersonal skills required
Ability to engage customers in a consultative manner and effectively recommend additional products and services
Ability to work in a high performance, fast-paced team environment
Solid computer skills, including ability to use Internet and MS Office effectively
Ability to process information with a high level of accuracy
Ability to manage multiple concurrent objectives, projects or activities, making effective judgements as to prioritizing and time allocations
Ability to adapt to and work effectively within a constantly changing environment
Excellent customer service and problem-solving skills required
Ability to sit or stand for prolonged periods of time
Ability to perform repetitive tasks, manual dexterity
Vision abilities required include close, distance and depth perception

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month
Seven paid holidays throughout the calendar year
Additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave
Health care insurance (medical, dental, vision)
Retirement planning (401(k))
Paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Salesforce.comMS Officedata analysisvehicle salesauction processesmarket trendsMMR trendsvehicle availabilityproblem-solvingcustomer service

Soft Skills

effective communicationinterpersonal skillsconsultative engagementteam playeradaptabilitycustomer relationship managementtime managementprioritizationnegotiationtroubleshooting

Certifications

High school diplomaGED