OEM Services Program Manager

Cox Enterprises

OEM Services Program Manager aligning marketing strategies for OEM clients with Cox Automotive solutions. Responsibilities include relationship management and program growth.

Posted 5/31/2026full-timeAtlanta • Kansas, Utah, Vermont • 🇺🇸 United StatesMid-LevelSenior💰 $89,400 - $134,000 per yearWebsite

About the role

Key responsibilities & impact

The OEM Services Program Manager is responsible for aligning digital marketing and retailing strategies for large, complex OEM clients with Dealer.com and Cox Automotive solutions.
This role ensures delivery against OEM and intermediary agreements through strong relationship management, strategic thinking, and effective cross-functional coordination.
The position partners closely with sales, account leadership, and performance teams to drive client retention, program growth, and overall program success.
Establish and maintain program-level relationships with OEM clients to ensure they receive maximum value from their partnership with Dealer.com and Cox Automotive.
Partner with OEM clients to understand annual marketing strategies and align them to available products, services, and technical solutions, including custom product needs and budget considerations.
Collaborate across internal teams including sales, performance management, contracts, billing, and support to execute program initiatives and ensure a consistent client experience.
Monitor program performance and financial health, identifying risks and opportunities, and partnering with internal teams to drive retention and revenue growth.
Develop strategic initiatives that enable sales and performance teams to execute against program goals.
Support development, delivery, and execution of OEM partner agreements in collaboration with the CAI OEM Account Sales Team.
Deliver monthly service reviews to OEM partners, summarizing performance, customer service metrics, product updates, and KPI and SLA progress.
Provide regular updates to internal leadership, including program wins, challenges, risks, and growth opportunities.
Lead quarterly business reviews with OEM partners, aligning program performance to strategic goals and sharing product roadmap updates.

Requirements

What you’ll need

Bachelor’s degree in a related discipline and 6 years experience in a related field
a master’s degree and 4 years experience; a Ph.D. and 1 year of experience; or 10 years experience in a related field
Demonstrated experience managing large, complex programs or enterprise-level client portfolios
Strong ability to prioritize work, manage multiple initiatives, and maintain organization in a fast-paced environment
Proven executive presence with the ability to communicate clearly and effectively with senior stakeholders
Strong analytical and strategic thinking skills, with the ability to translate data into actionable insights
Experience resolving complex problems and developing practical, client-focused solutions
Excellent interpersonal skills with the ability to build trust and influence both internal and external partners
Experience supporting or managing large, complex accounts with multiple stakeholders
Ability and willingness to travel up to 25% of the time.

Benefits

Comp & perks

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations
seven paid holidays throughout the calendar year
up to 160 hours of paid wellness annually for their own wellness or that of family members
additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
health care insurance (medical, dental, vision)
401(k) retirement plans

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

program managementdigital marketingclient retentionfinancial analysisKPI trackingSLA managementstrategic initiativesdata analysisproblem resolutionbudget management

Soft Skills

relationship managementstrategic thinkingcross-functional coordinationorganizational skillsexecutive presencecommunication skillsanalytical skillsinterpersonal skillsinfluenceprioritization

Certifications

Bachelor's degreeMaster's degreePh.D.