Senior Customer Care Specialist, Manheim

Cox Enterprises

Client advocate ensuring satisfaction through efficient task resolution in a fast-paced environment. Engaging clients and providing best-in-class service in customer care.

Posted 6/4/2026full-timeArizona • 🇺🇸 United StatesSenior💰 $22 - $33 per hourWebsite

About the role

Key responsibilities & impact

Serve as the client advocate and will be responsible for client satisfaction based on task ownership and accurate resolution in a fast-paced environment.
Manage a high volume of tasks that require leveraging various resources to identify the client’s need.
Clarify and communicate information, research issues, and provide effective resolution while keeping the client satisfaction at the core of every decision.
Become proficient in all knowledge base requirements to resolve clients’ needs as efficiently as possible.
Maintain appropriate documentation of conversations in designated system to ensure handoff continuity and client profile accuracy.
Build sustainable relationships and engage clients by providing best-in-class service.
Meet and/or exceed established key performance criteria.
Dispatch available vehicles to clients across all regions on an inbound basis.

Requirements

What you’ll need

High School Diploma or GED required; College degree preferred (or equivalent experience).
Minimum of 4 years of customer service experience or the equivalent.
Auction and/or logistics/transportation knowledge a strong plus.
Excellent oral and written communications skills, particularly in a phone or email context.
Attention to detail and follow-through.
Demonstrated ability to adapt in a changing environment.
Ability to multi-task within a fast-paced, high energy, dynamic and demanding environment.
Demonstrated experience being a customer-focused, service-oriented professional.

Benefits

Comp & perks

Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Health care insurance (medical, dental, vision).
Retirement planning (401(k)).

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

client advocacyclient satisfactioneffective resolutioncommunication skillsattention to detailadaptabilitymulti-taskingcustomer-focusedservice-oriented

Certifications

High School DiplomaGEDCollege degree