CooperCompanies

Sales

• Execute activities to enhance our corporate value and implement Our Value for all clients in charge of the company.
• Achieve semi-annual and annual sales and execution targets (SIP).
• Develop and implement strategies for the assigned region based on information gathering and sales performance analysis of the assigned region and customers.
• Retention and gain of sales to existing customers.
• Acquire and gain of sales to new customers.
• Gain market share.
• Manage customers and develop business expansion with a focus on the field level of staff and managers of customers (primarily at the division manager level) to expand business.
• Report progress to supervisors/area managers
• Keep open and disseminate acquired information for common awareness in the area.
• Demonstrate teamwork among affiliated area sales.
• Understands company and sales strategy when working and conducting business.
• Explain the company and its products to physicians and staff. Also, explain the purpose of company handouts to customers.
• Respond to customer inquiries and resolve them in consultation with supervisor depending on the level of problem and need.

Sales Professional

• To overachieve sales revenue and market share targets for a specified market or region.
• To practice good sales team management in terms of organization, administration, expense planning and control.
• To ensure that the company’s agreed quality standards are maintained regarding its products, procedures, policies, operations, and customer contact.
• Visualize and executes various events as per compliance standards.
• To engage, mentor, and motivate the team under him to create the drive for excellent performance and inspire them to take on bigger responsibilities.
• Strong channel management.

National Sales Manager

Account Manager

• Develop and expand sales in the OR Business Unit to existing and new accounts
• Assuring sales goals of the assigned territory are met
• Satisfying customer needs
• Make sales calls to surgeons of various specialties, operating room management, and nursing and administration
• Communicate the various benefits of using CooperSurgical products in their surgical practice and/or operating room
• Compile weekly and monthly sales and activity reports and submit to the Regional Manager in a complete and timely fashion
• Plan and execute sales plan to obtain sales and business goals and objectives within the assigned territory
• Complete training requirements and maintain up to date certification of training in Operating Room Protocol for Health Care Representatives
• Travel and work independently (overnight if necessary) within territory

Territory Manager – Surgical BU

Customer Success Manager

• serve as a primary customer-facing partner
• gather insights and manage improvement projects
• support onboarding and drive adoption and retention
• measure success through customer satisfaction and retention efforts
• undertake regular US travel and occasional international trips

• Own and execute 1–3 year operational plans for the Customer Success function, translating Genomics and commercial strategy into scalable execution.
• Lead and develop a global Customer Success team while defining future-state capabilities, roles, and operating models.
• Design, standardize, and continuously improve global onboarding, adoption, and retention frameworks, including KPIs, SOPs, and governance.
• Drive moderate to significant process, system, and workflow innovations that improve customer experience, scalability, and performance across regions.
• Lead cross-functional execution for new test launches and portfolio updates, ensuring operational readiness and consistent customer impact.
• Partner with Commercial, Marketing, and Clinical teams to deliver education, enablement, and adoption programs that drive measurable customer value.
• Analyze customer and account data to identify complex, cross-functional risks and growth opportunities, developing data-backed business cases and action plans.
• Establish customer health models, dashboards, and reporting standards to enable proactive intervention and strategic decision-making.
• Lead root-cause analysis and resolution of ambiguous, multi-variable problems impacting multiple functions or specialties.
• Conduct executive-level QBRs focused on value realization, long-term partnership growth, and strategic alignment.
• Identify and mitigate churn risks using predictive indicators and structured intervention strategies

Customer Success Director – Global

Director

• Lead strategic direction for Authorized Distribution, INR, and MVC channels, aligned to commercial objectives.
• Analyze market trends, customer behaviors, and competitive changes to anticipate channel evolution and customer needs.
• Identify high-value business development opportunities that strengthen CooperVision’s market position and create customer‑centric differentiation.
• Oversee all aspects of authorized distributor relationships, including contractual negotiations, fee-for-service terms, pricing structures, inventory targets, service-level KPIs, and performance accountability.
• Direct the CVI distributor team, providing coaching, goal-setting, and operational oversight.
• Partner with sales and marketing leadership to ensure distributor priorities are aligned with broader commercial strategies.
• Establish the strategic roadmap for key managed care partners.
• Develop field execution programs that drive sales effectiveness and enhance the patient journey within managed care channels.
• Collaborate with Finance to evaluate cost‑to‑serve economics and recommend profitable channel investments.
• Create business plans for new commercial opportunities across distribution, managed care, and other channels.
• Establish measurable KPIs and reporting cadence to monitor channel performance and operational execution.

Senior Director, Authorized Distributor Channel – Managed Vision Care

Business Development Rep

• Develop and execute comprehensive business development strategies and plans tailored to the unique needs and opportunities in North America.
• Identify, pursue, and close new business opportunities, partnerships, and clients.
• Drive revenue growth by formulating and executing strategies designed for upselling and expanding client portfolio.
• Cultivate and maintain strong, long-term relationships with key clients.
• Conduct thorough market research to understand market dynamics and competitive landscapes.
• Develop and manage budgets related to business development activities, monitoring expenditures and tracking ROI.
• Establish and maintain reporting mechanisms to track key performance metrics and business development activities.
• Collaborate closely with cross-functional teams such as marketing, product development, and operations.

Business Development Director

• Promote product activation: You drive the activation and introduction of myopia treatment products with target customers to achieve our sales targets and planned sales conversations.
• Build partnerships: You establish and maintain strong partnerships with the business teams of our CV (CooperVision) customers to implement joint business plans for growth in the myopia category. You work closely with regional account managers to ensure MiSight activation.
• Optimize the customer experience: You collaborate closely with BDMs at target customers to deliver a seamless and connected customer experience that is best-in-class.
• Relationship management: You build strong relationships with colleagues, members of the sales team, sales leadership, the strategic accounts team, sales support and commercial management teams; you nurture and lead these relationships to secure their support in achieving customer objectives.
• Clinical knowledge: You develop comprehensive clinical knowledge of myopia management, including MiSight 1-day contact lenses and other CV myopia-management products as well as competitor products. You demonstrate expert-level ability to position our products against competitors and expand the myopia category.
• Customer support: You act as the primary point of contact for assigned customers at all levels when they implement myopia management in their practice to achieve agreed sales targets and KPIs.
• Data interpretation: You interpret clinical studies and market data to enhance our credibility, address objections, and influence the sales process persuasively.
• Share best practices: You identify and share best practices, opportunities and challenges with colleagues and the myopia-management leadership team.
• Sales skills: You demonstrate exceptional sales capabilities, commercial acumen, and presentation and communication skills to optimize the customer process and journey.

Territory Manager – Myopia Management, BDM

Account Executive

• Individual is required to make sales calls to surgeons of various specialties, operating room management, nursing, supply chain, and administration.
• Individual must communicate to these professionals the various benefits of using CooperSurgical products in their surgical practice and/or operating room.
• Individual must compile weekly and monthly sales and activity reports and submit them to their Regional Manager in a complete and timely fashion.
• Individual must plan and execute their sales plan to obtain the sales and business goals and objectives within their assigned region and territory.
• Individual must complete the training requirements of the products and the surgical applications of those products. They must pass both interim and final examinations and demonstrate to Training and Sales Management that their clinical and product knowledge, ability to articulate proper assembly, use, clinical application, and maintenance of the instrumentation is within Company Standards. They must demonstrate to the satisfaction of Training and Sales Management their competency in communicating and training physician, nursing, and cleaning and sterilization personnel, in the proper use and maintenance of the products.
• Individual must maintain up to date certification of their training in Operating Room Protocol for Health Care Representatives, Exposure to Bloodborne Pathogens, and HIPPA regulations as directed. The individual must also maintain medical documentation and a good documented health profile in order to allow them the ability to comply with customer requirements within their territory.
• Performs other duties as assigned by management.

Associate Sales Representative

• Primary purpose of this position is to develop and expand sales in the OR Business Unit to existing and new accounts assuring sales goals of the assigned territory are met, and customer needs are satisfied.
• Individual is required to make sales calls to surgeons of various specialties, operating room management, and nursing and administration.
• Individual must communicate to these professionals the various benefits of using CooperSurgical products in their surgical practice and/or operating room.
• Individual must compile weekly and monthly sales and activity reports and submit them to their Regional Manager in a complete and timely fashion.
• Individual must plan and execute their sales plan to obtain the sales and business goals and objectives within their assigned territory.
• Individual must complete the training requirements of the products and the surgical applications of those products. They must pass both interim and final examinations and demonstrate to Training and Sales Management that their clinical and product knowledge, ability to articulate proper assembly, use, clinical application, and maintenance of the instrumentation is within Company Standards. They must demonstrate to the satisfaction of Training and Sales Management their competency in communicating and training physician, nursing, and cleaning and sterilization personnel, in the proper use and maintenance of the products.
• Individual must maintain up to date certification of their training in Operating Room Protocol for Health Care Representatives, Exposure to Bloodborne Pathogens, and HIPPA regulations as directed.
• Must be willing to travel and work independently (overnight as necessary) within territory.
• Performs other duties as assigned by management.

Territory Manager – Specialty Surgery

• Driving sales in the assigned geographical region including:
• - Manage all leads, customers and distributors within a defined territory ( MP & CG)
• - Develop leads into closed deals
• - Build strong customer relationships
• - Build strong relationship with the distributors handling the customers within the assigned area
• - Ensure that distributors receive the relevant product training
• - Provide product demonstrations and support
• - Maximize profits by upselling and cross selling additional products
• - Continuously manage a sales pipeline developing strategies for increasing opportunities
• - Communicate between sales, distributors, marketing, and support teams to improve customer experience
• - Collect, analyze, and present field sales data to assist with strategy planning and implementation
• - Monitor competitor activity and competitors' products
• - Execution of clinical & marketing activities to drive sales
• - Inventory forecasting for assigned territory
• - Monitor performance of distributors
• - Collection of payment on time to close sales
• - Keep up to date with the latest clinical data supplied by the company

Area Sales Manager

Customer Support

• Provide superior service, issue resolution, and continuous improvement
• Communicate with existing clients via inbound and outbound telephone calls and emails
• Re-educate clients on the value of storing stem cells
• Assist in identification of cancellation reasons and tailored resolutions
• Mentor new CAT and CSS, processing billing adjustments, cross-functional collaborations, document revisions
• Participate in other Cross Functional and Client Services project involvement

Client Support Specialist II

• Build and maintain excellent customer relationships to support solid business growth
• Implement a consultative selling style that operates independently on a daily basis
• Deal with optometrists, ophthalmologists, technicians, office administrators, retail store managers and store staff, authorized distributor sales representatives and any other customers in the territory
• Meet and exceed projected sales goals based on territory quota established by sales management for the given territory
• Use a disciplined approach to selling to uncover and meet customer needs
• Maintain territory call cycle; minimum 6 customer meetings per workday
• Quickly and accurately meet customer needs, returning customer inquiries within 24 hours
• Regularly complete and update comprehensive profiling of all customers
• Formulate and execute an effective call cycle plan to grow territory business; prepare and present account business plans for minimum “top 25” customers, as well as quarterly growth plans
• Develop new business within the geographic territory
• Maintain technical proficiency with CVI products and competitive products
• Keep current with industry trends and analysis

Territory Manager – Montreal, Lanaudiere

• Responsible for the success of a multi-million-dollar Region.
• Sell medical devices that include disposable and some capital equipment products.
• Directly sell to hospitals and outpatient centers.
• Coordinate regional sales activities to drive sales objectives and achieve quotas.
• Recruit, hire and train sales representatives as needed.
• Create a positive work environment that results in retention, professional skill enhancement and reduces turnover of sales representatives.
• Provide training leadership and coaching to territory sales personnel.
• Conduct field visits with sales personnel on a quarterly basis.
• Ensure all procedures, policies, and compensation plans are thoroughly understood and implemented.
• Monitor and correct sales representative performance issues on a timely basis.
• Track and verify regional and sales demo equipment.

Regional Sales Director – Surgical BU

Counselor

• Quality assurance of PGT laboratory and genetic counseling protocols (70%)
• Utilizes practical knowledge in clinical, molecular, and population genetics to verify accuracy of data on laboratory reports
• Together with the laboratory scientists, assists with report writing for complicated or non-standard results
• Contributes to departmental and product improvement initiatives under direction of management
• Focused clinical and technical support for CooperSurgical staff, clients and external genetic counselors, across all laboratories
• Management of domestic and international PGT-M and PGT-SR cases, from enrolment through test completion, including conducting genetic counseling consultations
• Participates in genetic counseling meetings, training events and other group initiatives, as directed by manager.