CooperCompanies

Account Manager

• Deliver quota and revenue growth.
• Own the territory number.
• Be in front of customers ~90% of the time.
• Drive revenue growth, grow product mix and volume, and new product adoption through disciplined, in-person relationship development, data-driven account management, and tight collaboration with commercial teammates.

Territory Account Manager

Account Executive

• Primary purpose of this position is to support the sales efforts of the full line Certified Surgical Sales Representatives and the Independent Manufactures Representatives within the assigned region.
• Individual is required to make sales calls to surgeons of various specialties, operating room management, nursing, supply chain, and administration.
• Individual must communicate to these professionals the various benefits of using CooperSurgical products in their surgical practice and/or operating room.
• Individual must compile weekly and monthly sales and activity reports and submit them to their Regional Manager in a complete and timely fashion.
• Individual must plan and execute their sales plan to obtain the sales and business goals and objectives within their assigned region and territory.
• Individual must complete the training requirements of the products and the surgical applications of those products.

Associate Sales Representative

Sales

• responsible for setting the strategy and leading the design, development, and execution of comprehensive sales and product training programs
• partner with senior leadership across the Medical Device, Office, Fertility and Stem commercial organizations
• oversee all aspects of training development and implementation, including financial management
• accountable for hiring, developing, and leading a high-performing team of sales training managers
• ensure continuous improvement by measuring program effectiveness and optimizing learning strategies

Director, Global Sales Training

• Individual is required to make sales calls to surgeons of various specialties, operating room management, nursing, supply chain, and administration.
• Individual must communicate to these professionals the various benefits of using CooperSurgical products in their surgical practice and/or operating room.
• Individual must compile weekly and monthly sales and activity reports and submit them to their Regional Manager in a complete and timely fashion.
• Individual must plan and execute their sales plan to obtain the sales and business goals and objectives within their assigned region and territory.
• Individual must complete the training requirements of the products and the surgical applications of those products.
• Individual must maintain up to date certification of their training in Operating Room Protocol for Health Care Representatives, Exposure to Bloodborne Pathogens, and HIPAA regulations as directed.

• Responsible for growing revenue by developing and successfully managing strategic supply chain partnerships and contractual relationships with local and regional healthcare systems, IDNs and assigned GPOs.
• Develop, negotiate, implement, and evaluate contractual agreements while increasing market share across all business units.
• Conduct regular business reviews designed to identify ongoing growth opportunities while defending CSI’s current revenue for the entire portfolio.
• Collaborate with the field sales team to collectively communicate, develop and execute sales growth strategies while creating access for all CSI business units.
• Strong collaboration with Business Unit VP’s is needed to drive aligned strategies.

Corporate Account Director

• Supports revenue growth by building pipeline and progressing qualified opportunities.
• Contributes to team effectiveness through consistent execution and continuous improvement.
• Identify, research, and engage prospective customers within defined target markets.
• Execute outbound and inbound lead follow-up activities across email, phone, and social channels.
• Use approved messaging and outreach cadences to set qualified meetings.
• Partner with Territory Account Managers and sales leadership to coordinate next steps and customer interactions.
• Stimulate demand and drive sales adoption of products through interactions and sales calls.
• Participate in initiatives to improve sales workflows, conversion rates, and customer experience.

Associate Sales Representative – Fertility Solutions

Business Development Rep

• Responsible for selling the Myopia portfolio into optical retailers
• Drive activation and adoption of myopia management products within targeted accounts
• Build strong partnerships with CV customer business teams
• Maintain relationships with sales leadership and strategic customers
• Organize and deliver regional and store level training programmes for Myopia
• Represent CV at seminars, exhibitions, and meetings

Senior Business Development Manager, Myopia Management

• Develop a territory plan to implement company plans in your territory
• Develop customer plans and agreed standards of performance in conjunction with the customers and key stakeholders aligned to the CooperVision and customers strategy
• Implement the CVI targeting & segmentation model to identify and allocate resource
• Continuously analyse and evaluate the effectiveness of sales, methods, costs and results and adjust accordingly to improve overall business and achieve sustainable profitability
• Ensure the execution and delivery of the agreed plans, promotions, and campaigns at the customer/account level
• Meet regularly with customers to assess agreed plan performance and implement remediation plans as required
• Prepare presentations, proposals, plans, and contact reports as necessary
• Manage the execution of Key Account programs across optical corporate chains and groups in your territory
• Proactively build relationships cross-functionally with relevant departments (Marketing/ Sales /Professional Services / Customer service/ Key accounts) to ensure delivery of annual budget and long-term growth
• Share information and learnings and support team members in upskilling, coaching, and onboarding as required
• Participate actively in all sales meetings and conferences
• Contribute and encourage an inclusive culture

Business Development Manager

Customer Support

• Provide administrative support for the Sales Team, including placement of product, fit set, literature and promotional orders, assisting with inquiries, updates on latest product offerings or promotions, pending order status, pricing questions, updating of account information and any internal follow up to exceed expectations.
• Responsible for providing optimal quality customer experience in communications with internal and external customers.
• Additionally, Sales Support Specialist may have responsibilities to provide service-based support to accounts that reside in the House Territory.
• Supports concepts, goals and objectives of the Department.

Sales Support Representative

• Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat.
• Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations.
• Supports team concepts as well as the goals and objectives of the department.
• Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries.
• Displays a positive, professional attitude and behaviors in all interactions and responsibilities.

Customer Service Specialist

• As an Account Executive - Myopia (AEM), you will be tasked with managing, developing and growing the CooperVision Inc. Myopia product portfolio, including MiSight and Paragon CRT, with existing and new customers.
• You will be expected to build professional sales relationships with assigned customers, utilize a consultative selling style, and operate independently.
• This position requires daily in-person and virtual client interactions, along with new business prospecting within your assigned territory of Kansas/Nebraska.
• AEMs will be responsible for joint business planning and collaboration with colleagues for mutually beneficial outcomes.
• Meet and exceed sales goals established by management for the given territory.
• Demonstrate clear understanding of CooperVision Myopia portfolio (MiSight and Paragon CRT) and utilize professional selling skills and technical acumen to grow market share.
• Deploy sales, marketing, and educational resources that assure acceptance by practitioners.
• Regular analysis of key metrics to support changes/modifications to growth plan.
• Responsible for integration and training on CooperVision Myopia suite of technology and value-added products to enhance customer experience.

Account Executive, Myopia

• Responsible for providing a quality customer experience to both internal and external customers. Channels include phone, fax, email, and webchat.
• Duties including but not limited to, assisting customers and sales representatives with inquiries, accurate order processing, order status, pricing inquiries, product information and any internal follow up to exceed customer needs and expectations.
• Supports team concepts as well as the goals and objectives of the department.
• Responsible for internal and external customer satisfaction and timely handling of customer orders and inquiries. Displays a positive, professional attitude and behaviors in all interactions and responsibilities.

• Effectively plan territory coverage
• Deliver a blended contact strategy
• Build strong business relationships with customers
• Achieve an annual territory sales target
• Maximize results through delivering agreed priorities
• Set up and implement commercial business plans with customers
• Develop and introduce new products to customers
• Ensure outstanding knowledge of Cooper Vision's products
• Deliver training programmes to retail staff
• Organize and execute clinical training in liaison with the Professional Services team
• Form close relationships with Regional Managers and representatives
• Represent the Company at seminars, exhibitions and meetings

Business Development Manager – 12 Month Fixed Term Contract

• Educate families on their cord blood (newborn stem cell) banking options, empowering them to make an informed decision.
• Deliver superior customer service on all inbound and outbound calls, emails, and/or chat sessions.
• Remain current on all procedural activities and follow ups.
• Remain current on all training and other administrative tasks.
• Meet or exceed monthly, quarterly, and yearly sales and client service goals.
• Adhere to all Consumer Sales processes and policies.
• Review recorded calls with the manager to identify best practices and areas of opportunity.
• Ensure quality standards are met per company Quality Policy.
• Generate IRs to capture client and other relevant issues.
• May be trained as a mentor/trainer.
• Ensure client data, including personal, credit card and medical information is protected as explained in CooperSurgical’s Data Protection Policy.

Inside Sales Representative

• Achieve sales revenue targets by ensuring the execution of approved sales plan;
• Seek out new business opportunities within the independent and comprehensive optical sector;
• Develop strategy to launch new products of the Company;
• Increase the Company’s perceived market value by providing excellent service and maintaining a low customer complaint rate;
• Provide timely reports on performance to the Sales Manager- Poland, including on sales and customer contacts as well as other relevant market and competitor activities;
• Fulfil any related duties connected to the Company’s business. Represent the Company at seminars, exhibitions and meetings as required; Adhere to the Company’s financial and corporate principles.
• Provide comprehensive service to the existing customer base and liaise with the Customer Service Department in the UK;
• Provide service to the customers as directed by manager and in co-operation with the Polish Sales Team;
• Complete all administrative duties including the upkeep of a complete customer base along with customer records;
• Establish and build effective and productive relationships with customers/accounts and provide regular feedback;
• Effectively solve problems to ensure the achievement of sales targets;
• Keep up to date with the activity carried out by customers, including activities of a competitive nature as well as competition within the industry.
• Brief customers’ staff on trends and developments – become “the contact lens expert” to the customers.