CooperCompanies

Business Development Rep

• To manage assigned Regional Key customers and all other relevant customers within the defined territory (mostly A&B) delivering both revenue and profitability growth, consistently with the overall commercial strategy of the company.
• The person will be the main point of contact for customer and CooperVision with the overall objective of achieving short- and long-term sales growth.
• To build, lead and coordinate cross functional resources to provide value-added winning solutions for both customer and the Company.
• To accomplish sales targets, including revenue and sales mix thanks to the effective implementation of the agreed activities and a day-by-day call plan aligned with expectations.
• Optimize the travel time to improve prospecting activities and the customers’ visit efficiency.
• To ensure and constantly update his knowledge of CooperVisions products, clinical and technical information, product strategy, market and commercial positioning and brand messages while supporting customers to suit their needs.
• To attend all sales meetings to ensure understanding of Company direction, action plans and required performance in different areas of work.
• To represent the Company at seminars, exhibitions and meetings as required enhancing the customer experience when interacting with CooperVision’s team members.

Senior Business Development Manager, South of Italy

Support Engineer

• Perform Tier 1 customer support responsibilities for software products ensuring all multi-channel inbound customer support demands are started and progressed in a timely manner, meeting or exceeding SLAs.
• Perform Tier 2 customer support responsibilities including enhanced troubleshooting and escalation management collaborating with Tier 3 teams as appropriate for timely resolution aligned with severity prioritization.
• Communicate effectively with customers through various channels (email, phone, chat) to understand their issues, provide updates on issue resolution progress, and ensure a positive customer service experience.
• Document all support actions and interactions in a clear and concise manner in the global CRM.
• Represent the voice of the customer into the organization to highlight product and process improvement opportunities.
• Ensure all activities follow established quality processes, contributing to continuous service improvement.
• Contribute actively to global platforms for sharing knowledge and best practices by documenting common issues, troubleshooting steps, and solutions to enhance self-service resources and assist Tier 1 support representatives.
• Provide training and guidance to Tier 1 support staff by sharing expertise, conducting regular knowledge-sharing sessions, and assisting in the development of training materials.
• Participate in the incident response team for major outages or incidents, contributing to the resolution process and post-mortem analysis to prevent future occurrences.
• Participate in New Product Introduction (NPI), gaining early familiarity with product changes and updates prior to release.
• Perform additional related duties as assigned.

Digital Technical Support Specialist

Outside Sales

• CooperSurgical is a leading fertility and women’s healthcare company dedicated to putting time on the side of women, babies, and families at the healthcare moments that matter most in life. As a division of CooperCompanies, we're driven by a unified purpose to enable patients to experience life's beautiful moments. Guided by our shared values – dedicated, innovative, friendly, partners, and do the right thing – our offerings support patients throughout their lifetimes, from contraception to fertility and birth solutions, to women’s and family care, and beyond. We currently offer over 600 clinically relevant medical devices to healthcare providers, including testing and treatment options, as well as an innovative suite of assisted reproductive technology and genomic testing solutions. Learn more at www.coopersurgical.com.

Regional Field Sales Manager

Account Executive

• Support the sales efforts of the full line Certified Surgical Sales Representatives and the Independent Manufactures Representatives within the assigned region
• Make sales calls to surgeons of various specialties, operating room management, nursing, supply chain, and administration
• Communicate the benefits of using CooperSurgical products
• Compile weekly and monthly sales and activity reports to the Regional Manager
• Plan and execute sales plans to achieve sales goals within the assigned region and territory
• Complete product training requirements and pass related examinations
• Maintain up to date certification of training in Operating Room Protocol for Health Care Representatives, Exposure to Bloodborne Pathogens, and HIPPA regulations
• Perform other duties as assigned by management

Associate Sales Representative

System Administrator

• Manage and maintain the UKG Workforce Management system, including Time & Attendance, scheduling, and attestation modules.
• Configure system settings, timeclock devices, and user roles based on organizational needs.
• Build, maintain and support integrations
• Ensure system performance, uptime, and data integrity.
• Provide Tier 2 support for system issues, escalating to UKG support when necessary.
• Consistent and accelerated ticket management.
• Monitor and resolve ServiceNow tickets related to UKG operations.
• Troubleshoot integration issues with HCM, Payroll, and Middleware systems.
• Participate in system design and implementation projects.
• Support upgrades, enhancements, and new feature rollouts.
• Collaborate with HR, Payroll, Finance, and IT teams to gather and implement requirements.
• Ensure adherence to SDLC (Software Development Life Cycle) and SOX compliance protocols.
• Create and maintain technical documentation, SOPs, and audit logs.
• Support internal and external audits with system data and reports.
• Develop and execute test scripts for system changes and enhancements.
• Support user acceptance testing and training environments.
• Validate configuration changes before deployment.
• Assist in training HR and Payroll teams on system functionality.
• Stay current with UKG updates, certifications, and best practices.
• Share knowledge across teams to improve system usage and adoption.

Senior UKG Workforce Management Administrator – Global HR Systems

Clinical Specialist

• Provide scientific and clinical presentations on the genomics product portfolio at clinics, customer events, and scientific meetings
• Build and maintain relationships with thought leaders and key decision makers
• Collaborate with medical societies, key organizations, and advocacy groups
• Develop and review educational materials for providers and patients
• Develop and participate in virtual educational content
• Provide clinical support to clinicians, and help them perform genetic testing in their practice
• Support and educate internal customers (sales, marketing, clinical and laboratory operations) as it relates to expertise
• Collect and report on new developments, emerging literature, and competitive market information
• Attend tradeshows and medical conferences
• Direct and coordinate abstract submissions to medical conferences
• Ability to travel over 60% of the time and manage a demanding schedule

Clinical Science Specialist

• Spends majority of time meeting customers: all stakeholders that are relevant for the sales process. Plans sales visits based on major opportunities and focuses on closing deals
• Develops strong customer relationships and meets revenue targets for the assigned customer accounts
• Generates leads on consumables, equipment, technical service and Genomics, which then executes in collaboration with the internal stakeholders
• Develops commercial proposals for annual contracts and continuous re-buy (standing orders)
• Monitors and participates in relevant public tenders, coordinates internal stakeholders to ensure presence of CooperSurgical products in tenders specifications
• Keeps overall account ownership and improves coordination/effective selling of whole CooperSurgical Fertility portfolio
• Develops deep understanding of overall customer needs (all stakeholders), to improve overall CooperSurgical value proposition (i.e. professional education, added value solutions) to create strong partnerships
• Proactively manages sales by using market insight as well as existing analytical tools on a regular basis. Provides relevant reports on request of the direct manager
• Engages other functions and experts (e.g. Equipment, Customer Service, Genetics, Marketing, Regulatory, Finance) as needed to ensure superior service for accounts
• Suggests and executes relevant marketing campaigns to grow the market of responsibility
• Arranges local promotional & training activities with focus on ROI, together with Clinical Application Scientist and regional sales team
• Recommends and implements processes that optimizes time management and business continuity
• Analyses sales trends and market metrics in partnership with the direct manager and regional colleagues, to develop sales tactics and ensure sales growth
• Prepares customer visits in advance, using PowerBI, CRM and other tools. Ensures CRM reporting in a timely manner
• Keeps deadlines for financial reporting and customer response time. Ensures business continuity during absence on vacation by proactively delegating tasks to the relevant colleagues
• Acts as a trusted CooperSurgical employee by adhering to our company values, as well as driving our commitment to Inclusion & Diversity and Employee Engagement
• Any other related duties connected with the Company’s business as may be required by the direct manager

Field Sales Lead, Account Executive

Data Specialist

• Leverages multiple technology platforms, reporting and analytic tools to create divisional, regional, and/or department HR reports and analytics.
• Supports the collection, organization, and analysis of data directly from HCM, global HR dashboards and other external data sources (e.g. Gallup, McKinsey, Gartner etc.) when appropriate.
• Supports the development of presentations using a variety of data visualization tools.
• Responsible for the regular production and distribution of standard and/or simple/routine reports.
• Contributes to the organizational reporting & analytics continuous improvement strategy.
• Leverages intermediate level expertise across a variety of technology formats (Excel, Tableau, Oracle, etc.) to generate data downloads and query reporting.
• Develops a strong familiarity with all the reports and applications in the assigned areas of focus (e.g., Talent Acquisition, Core HR etc.).

GPS Data Insights Specialist

Account Manager

• develop and expand sales in the OR Business Unit to existing and new accounts
• assure sales goals of the assigned territory are met
• satisfy customer needs

Territory Manager – GYN/L&D

Sales

• A key member of the Malaysia Singapore Cluster Leadership Team
• Active involvement and contribution to leadership of the MYSG business such as strategy development and refinement, business development opportunities, team engagement
• Account owner for selective strategic business accounts.
• Lead, inspire and develop direct reports; ensure field sales team performance at a high level to deliver the budgeted business results
• Develop a high-performance sales team culture, setting high standards, clear communication of expectations and follow-through of behaviours and outcomes
• Implement and evaluate key account plan execution barriers to meet sales objectives by product portfolio, by customer.
• Provide field insights and competition benchmark for better execution among key account customers.
• Collaborate cross-functionally with key stakeholders including Key Accounts, Marketing, Professional Services, Supply Chain and Commercial Operations to develop and optimize sales programs, pricing, incentives and policies relating to the optical market
• Lead cross-functional executional projects via working groups forums
• Role model and develop a strong team understanding of CooperVision’s global competencies, culture, products and policies
• Drive team engagement measured through continuous improvement in Gallup Survey Scores
• Build networks above country to learn via best practice to drive a culture of continuous improvement

Sales Manager

• Develop and expand sales in the OR Business Unit to existing and new accounts.
• Assure sales goals of the assigned territory are met.
• Satisfy customer needs.
• Make sales calls to surgeons, operating room management, and nursing and administration.
• Communicate the benefits of using CooperSurgical products.
• Compile weekly and monthly sales and activity reports and submit them to the Regional Manager in a complete and timely fashion.
• Plan and execute sales plans to meet business goals within the territory.

Solutions Engineer

• Deliver quota and revenue growth.
• Own the territory number.
• Drive revenue growth, grow product mix and volume, and new product adoption through disciplined, in‑person relationship development.
• Maintain a reliable, bottoms‑up forecast and pipeline.
• Improve NPS/relationship health via proactive, in‑person engagement.

Territory Account Manager – Fertility Solutions

• As an AEM you will be tasked with managing, developing and growing the CooperVision Inc. Myopia product portfolio with existing and new customers.
• You will be expected to build professional sales relationships with assigned customers, utilize a consultative selling style, and operate independently.
• This position requires daily in-person and virtual client interactions, along with new business prospecting within your assigned territory.
• AEMs will be responsible for joint business planning and collaboration with colleagues for mutually beneficial outcomes.
• Meet and exceed sales goals established by management for the given territory.
• Demonstrate clear understanding of CooperVision Myopia portfolio (MiSight and Paragon CRT) and utilize professional selling skills and technical acumen to grow market share.
• Deploy sales, marketing, and educational resources that assure acceptance by practitioners.
• Leverage knowledge of industry, competition, and portfolio to meet and exceed customer needs.
• Responsible for establishing and executing an effective call cycle and territory business plan.
• Regular analysis of key metrics to support changes/modifications to growth plan.
• Dedicated to meeting customer needs quickly and accurately. Return inquiries within 24 hours.
• Responsible for integration and training on CooperVision Myopia suite of technology and value-added products to enhance customer experience.
• Participate in state, regional and national optical shows when requested – including weekends.
• Submit all administrative reports on a timely basis, including but not limited to CRM call reports, expense reports, and territory reviews.
• Identify the need for value-added tools, working collaboratively with appropriate departments in creation of practice management tools and materials for eye care practitioners.

Account Executive – Myopia

Academic Advisor

• Develop and execute a comprehensive U.S. academic and provider engagement strategy aligned with CVI’s commercial priorities and portfolio growth objectives
• Identify and prioritize target institutions, residency programs, and provider networks based on influence, graduate output, and clinical alignment
• Position academic institutions as “Tier 0” strategic accounts within the U.S. commercial ecosystem
• Advise internal leadership on academic trends, competitive dynamics, and future prescriber pipeline risks/opportunities
• Partner with key stakeholders to expose optometry students to CVI products and technologies (curricula, labs, and clinical training environments)
• Ensure CVI products are shared for hands-on training and patient care at student events
• Build and maintain relationships with:
• - faculty leaders and residency directors
• - community-based clinical preceptors and provider networks
• Serve as a trusted clinical advisor to key academic and provider stakeholders
• Establish and participate in:
• - faculty advisory boards
• - provider forums
• - academic collaborations
• Leverage these relationships to influence:
• - Understanding of CVI portfolio
• - clinical protocols
• - broader prescribing behavior across networks
• Advance student and resident engagement initiatives, including:
• - ambassador programs
• - externships and rotations
• - experiential training opportunities
• Partner with residency programs and clinical sites to integrate CVI into specialty and advanced care pathways
• Support development of Centers of Excellence and high-impact training sites
• Partner with Sales, Marketing, and Professional Affairs to align academic initiatives with U.S. commercial strategies and territory priorities
• Enable structured pathways to convert:
• - students and residents → new prescribers → active CVI customers
• Support transition strategies that reinforce early-career adoption and sustained portfolio utilization
• Serve as a clinical and technical subject matter expert to the U.S. field sales organization
• Provide support for:
• - complex product and application questions
• - advanced fitting and troubleshooting
• - clinical objections and competitive positioning
• Deliver in-field education, customer consultations, and case support alongside sales teams
• Contribute to tools and training that enhance sales team clinical capability and effectiveness
• Establish feedback loops from:
• - students
• - faculty
• - residents
• - community providers
• Translate insights into recommendations for:
• - product development
• - clinical strategy
• - portfolio positioning
• Provide perspective on emerging clinical trends and evolving educational needs
• Drive CVI’s reputation as the preferred manufacturer across U.S. academic and provider environments
• Ensure consistent, high-impact representation of CVI in:
• - academic institutions
• - clinical training settings
• - conferences and professional forums
• Represent CVI as a clinical thought leader within optometric education and practice communities

Senior Academic Affairs Advisor

Strategy

• Lead commercial deal strategy for complex enterprise opportunities across capital equipment, service, software, consumables, and portfolio-based customer agreements.
• Structure end-to-end deals that align customer needs, pricing strategy, risk considerations, implementation requirements, and long-term business objectives.
• Partner with Sales Representatives, Strategic Accounts, and Commercial Leadership to shape deal architecture, bundling strategy, terms, approvals, and negotiation approach.
• Support agreements involving Master Service Agreements, enterprise contracts, software subscriptions, service attachments, multi-site arrangements, and capital purchase structures.
• Bring discipline and consistency to how strategic opportunities are reviewed, escalated, approved, and closed across the region.

Senior Business Development Manager, South of Italy

Digital Technical Support Specialist

Regional Field Sales Manager

Associate Sales Representative

Senior UKG Workforce Management Administrator – Global HR Systems

Clinical Science Specialist

Field Sales Lead, Account Executive

GPS Data Insights Specialist

Territory Manager – GYN/L&D

Sales Manager

Territory Manager – GYN/L&D

Territory Account Manager – Fertility Solutions

Account Executive – Myopia

Senior Academic Affairs Advisor

Director, Strategic Contracting – Offer Development, Fertility Solutions