Cooley LLP

Business Analyst

• Analyze the cap table implications for complex equity financings and other corporate transactions for private company clients
• Manage cap table updates and advise on onboarding, plan administration and platform choices
• Manage the planning, analysis and implementation of onboarding clients to online capitalization management platforms
• Manage and maintain accurate and up-to-date cap tables reflecting all equity ownership, including shares, options, warrants, convertible notes, and other securities
• Proactively monitor, analyze and track changes in equity ownership resulting from equity issuances, transfers, conversions, exercises, and other corporate actions
• Analyze capitalization tables to reconcile and provide specified metrics
• Administer equity compensation plans, including grants, exercises, and vesting schedules
• Assist with equity-related documentation, including option agreements, RSU grants, and equity incentive plans
• Promote adherence to firm wide capitalization table management standards as adopted by the firm and train corporate paralegals and resource attorneys on best practices
• Organize periodic peer education sessions for associates, summer associates and paralegals on the various cap table platforms
• Contribute to ideation on firm projects and prototyping new software that assists with cap table management

Capitalization Table Management Analyst

Analyst

• Analyze and process all conflict requests, including more complex requests
• Prepare database search terms and create conflicts reports for related parties
• Perform corporate research to confirm the identity of all parties associated with requests
• Identify existing and potential conflicts by reviewing conflicts reports
• Understand and interpret database results for firm partners, counsel, and attorneys
• Interact regularly with partners to discuss potential issues
• Maintain conflicts resolution notes for each request
• Draft conflict waivers and engagement letters as necessary
• Provide conflicts training for secretaries, paralegals, attorneys and business professionals

Senior Conflicts Analyst – New Business

Collections

• Monitor and manage outstanding receivables across multiple client eBilling platforms and proactively identify delinquent and short paid balances to prioritize collections efforts
• Track status, document and resolve issues for invoice reductions until all appeal options are exhausted and/or any residual write-offs are processed
• Collaborate with billers, attorneys, and clients to resolve billing issues, resubmit invoices, and appeal disputed amounts as needed
• Manage the appeals process end-to-end, including understanding client-specific submission deadlines and submitting appeals in accordance with Cooley best practices
• Internal point of contact for e-billing collections
• Collaborate with and provide guidance to fellow collectors on e-billing portal navigation, invoice dispute resolution, and payment escalation strategies
• Investigate short payments and reductions within client eBilling systems
• Research client payment histories across e-billing platforms to identify patterns of late payment, chronic reductions, or non-compliance with agreed billing arrangements
• Keep responsible attorneys and billing partners informed of collection activity, problem accounts, and outstanding balances requiring their attention or intervention
• Negotiate and monitor informal payment arrangements and formal payment plans
• Identify accounts requiring write-off, transfer to suspense, or escalation to outside collection counsel and gather documentation necessary to proceed
• Maintain detailed and accurate collection notes and activity logs within the firm's billing and collections systems

Senior eBilling Collections Coordinator

Machine Learning Engineer

• Design, build, and maintain production grade AI and ML solutions across Azure, AWS, and other cloud platforms
• Implement end to end AI application pipelines including data ingestion, prompt engineering, evaluation, deployment, and monitoring
• Collaborate closely with engineering, data, and business teams to translate requirements into practical AI and ML implementations
• Write high quality, scalable, and maintainable code for AI and ML workloads
• Optimize performance, reliability, and cost efficiency of cloud based AI and ML services
• Integrate AI and ML solutions with enterprise data platforms such as data lakes, data warehouses, APIs, and streaming systems
• Support AI solution lifecycle management including versioning, prompt iteration, evaluation, and production support
• Apply security, compliance, and data privacy best practices in all AI and ML implementations
• Contribute to technical design discussions and provide guidance on AI and ML implementation patterns
• Stay current with advancements in AI, ML, and cloud technologies and apply them pragmatically

Senior AI/ML Engineer

• Analyze and process all conflict requests, including more complex requests
• Prepare database search terms and create conflicts reports for related parties
• Perform corporate research to confirm the identity of all parties associated with requests
• Identify existing and potential conflicts for each request
• Understand and interpret database results and conflicts reports for firm partners and counsel
• Prepare concise, comprehensive descriptions of prospective conflicts landscape
• Interact with partners to investigate potential issues and propose solutions
• Provide regular updates to responsible attorneys and other users
• Maintain conflicts resolution notes for each request
• Request waivers for all matters requiring consent
• Draft conflict waivers and engagement letters
• Inform and advise firm attorneys of special circumstances surrounding complicated requests
• Draft and implement necessary ethical screens
• Awareness of current legal trends and information
• Perform conflicts case law and legal ethics research
• Provide conflicts training for secretaries, paralegals, attorneys and business professionals

Senior Conflicts Analyst

Engineer

• Responsible for the firm’s strategy, governance, support, and lifecycle management of the firm's Zoom platform and global meeting services
• Ensure reliable, secure, and high-quality meeting experiences across all offices by designing scalable Zoom architectures, establishing operational standards, and leading global meeting support operations
• Oversee the design, configuration, and lifecycle management of Zoom Rooms, Zoom Webinars, Zoom Phone integrations, and related AV technologies
• Partner closely with Audio Visual, Network, Security, and Office Technology Managers to ensure collaboration technologies are standardized, secured, optimized, and consistently supported across the firm
• Lead the meeting support teams responsible for assisting attorneys and staff with high-profile meetings, firmwide events, executive-level conferencing, and ensures seamless meeting delivery
• Lead the meeting support team responsible for real-time meeting assistance and troubleshooting
• Develop support protocols for executive meetings, client events, webinars, and large-scale firmwide broadcasts
• Coordinate coverage across time zones to ensure 24/7 meeting support readiness
• Define escalation procedures and incident response workflows for meeting disruptions
• Enforce service level consistency and deliver exceptional meeting experiences
• Serve as primary liaison with Zoom and related collaboration vendors
• Manage platform upgrades, new feature evaluations and rollouts, and service enhancements
• Evaluate new collaboration tools and integrations that enhance meeting experiences
• Monitor vendor performance, licensing utilization, and platform health metrics
• Collaborate with Office Technology Managers on conference room deployments and Zoom Room integrations
• Provide architectural guidance for meeting technology deployments in new offices or redesigned conference rooms
• Oversee day-to-day health and performance of the firm's Zoom environment
• Manage platform configurations, policies, security settings, and user provisioning
• Coordinate troubleshooting of escalated conferencing issues across AV, network, and infrastructure teams
• Ensure all Zoom configurations adhere to firm security policies and governance standards
• Define and drive firmwide AV and collaboration training strategy in partnership with Learning & Adoption and training teams
• Develop core training materials, playbooks, and standards while leveraging training teams to execute firmwide delivery

Technology Meeting Engineer

Operations

• Position is responsible for oversight of all aspects of IP operations (including applicable IP business professional management) within the IP operations teams
• Drive IP Best Practice (BPC) initiatives as well as new and continuous learning and professional development opportunities for practitioners and business professionals
• Systematically review processes and systems that support the Patent and Trademark, Copyright, and Advertising (TCA) practices
• Identify issues, compliance, other risks and team priorities and propose process and systems improvements
• Develop methods for conducting quality control review of Patent docketing processes to ensure accuracy, consistency and adherence to the rules of 37 C.F.R., TMEP, and foreign national patent offices
• Monitor, review, and recommend new materials and resources that have the potential to improve management of the practices or to assist the practitioners/fee-earners/lawyers in providing enhanced service
• Interface with other firm departments to determine best practices and implement efficient workflow and integration points
• Oversee IP systems team, including responsibility for the efficient operation of the IP Management System and other systems and software supporting IP Services, and the Patent and TCA practices
• Work collaboratively with Legal Intelligence, Technology, and Practice Innovation teams to ensure technology and specialized resources are adequately vetted, costs considered, and that IP Services and Patent and TCA practitioners have the resources they need
• Effectively delegate tasks across the direct report manager and supervisor teams
• Establish accountability processes to ensure efficiency and accuracy of services provided
• Develop matrices to measure, evaluate and report on the effectiveness of the operations teams
• Coach and develop direct report managers and supervisors to achieve high client service and operational quality, consistency and high-level customer service

Director of IP Operations

Attorney

• Working with practice group leadership and with assistance from attorneys in the assigned practice group, identify, draft and maintain standard forms, precedent and guidance materials
• Coordinate and monitor the collection, deployment, and maintenance of standard forms and practice group knowledge across Cooley’s software portfolio
• Serve as a subject matter expert and resource for practice group attorneys, the Practice Engineering team, the Practice Innovation teams, and other parties consulting on the creation and deployment of new tools, processes, and data products to assign practice group and its clients
• Prepare high-quality thought leadership materials for attorneys and clients regarding Cooley practice group services and software
• Partner with product managers and practitioners to prioritize form collection, template automation, and automated testing based on business value, user feedback, and regulatory requirements
• Assist with automation efforts for practice group work product and processes
• Develop automated testing methodologies to support seamless and efficient deployment of updated legal language via digital platforms
• Assist with usability and accessibility testing to ensure legal software enhances user experience for attorneys, clients, and business professionals
• Identify potential risks and vulnerabilities within legal work product produced in part with AI-powered and deterministic software applications, collaborating on proactive mitigation strategies
• Promote continuous learning across the group in the needs of the assigned practice group and the impact of solutions delivered to-date
• Foster strong working relationships between practitioners, QA, software engineering, legal engineering, and operations to enhance collaboration across departments

Knowledge Management Attorney – Private Companies

Client Services Representative

• Responsible for the management of client-facing specialist teams and providing leadership and direction to strategically manage internal/external client service at an operational level
• Balance and evolve service strategy with a focus on team performance
• Proactively engage with practitioners to ensure that client service is effective and efficient
• Evaluate processes and procedures, orchestrating improvements to client service
• Collaborate with direct report managers and supervisors to proactively identify issues, compliance, risks, and team priorities
• Ensure direct report team needs are correctly prioritized to focus on effective allocation of resources
• Develop matrices to measure, evaluate and report on the effectiveness of the client service teams
• Coach and develop direct report managers and supervisors to achieve client service and operational quality

Director of IP Client Service

Learning and Development

• Consult and partner with key stakeholders and peers to create, implement and deliver learning strategies
• Assist in assembling learning and development materials into curricula and training programs
• Update and curate current training materials
• Deliver new hire training and other classes, both in physical and virtual classroom environments
• Facilitate technology-related classes for all roles within the firm
• Accurately diagnose organizational technology performance issues and recommend appropriate solutions

Senior Technology Learning & Adoption Training Specialist

Data Analyst

• Oversee and analyze a broad array of quantitative and qualitative pro bono and social impact data assets
• Compile analyses and develop reports to manage the pro bono practice
• Answer client requests and make broad business impact
• Shape pro bono and social impact strategy
• Maintain key data assets related to pro bono and social impact data
• Produce regular reports, infographics, and presentations
• Lead processing and completing pro bono and social impact data requests
• Collaborate with marketing department on data collection and reporting for external certifications

Pro Bono Analytics Specialist

Support Engineer

• Serve as the Level 2+ escalation owner for issues unsolved by product support specialists
• Perform structured triage, including replication, root‑cause hypothesis, impact assessment, and recommended next step
• Resolve issues directly when feasible (configuration, small fixes, scripts, workflows)
• For issues requiring engineering intervention, create high‑quality development tickets with clear problem statements, logs, reproduction steps, and acceptance criteria
• Partner with engineering to validate fixes and support release readiness
• Act as connective tissue between support, product, engineering, and training
• Communicate trends, recurring defects, and product gaps to product managers
• Participate in agile ceremonies when requested (backlog grooming, sprint planning, bug triage)
• Identify patterns in escalations and proactively recommend improvements to documentation, training materials, support workflows, or product features
• Contribute to release readiness reviews by validating bug fixes and contributing acceptance notes
• Share knowledge with support specialists and participate in their skill development under the guidance of the product support & training manager

Product Support Engineer

Compliance

• Ensure compliance with risk management policies related to engagement letters, conflict waivers and ethical screens
• Timely track and follow up on the completion of New Business requests pending executed engagement letters and conflict of interest waiver letters
• Draft, set-up, and maintain Include Only ethical walls in the Firm's ethical walls database
• Analyze, review and draft database warnings and alerts
• Analyze and process matter name changes, including identifying existing or potential conflicts for each request by reviewing and analyzing conflict reports and supporting documents
• Resolve outstanding requests from departing or departed timekeepers and secretaries
• Interact regularly with partners - through email and telephone to investigate and resolve potential issues
• Inform and advise firm attorneys and counsel of any special circumstances surrounding complicated forms
• Assist when needed with all aspects of conflicts analysis
• Awareness of current legal trends and information
• Perform conflicts case law and legal ethics research
• Provide conflicts training for secretaries, practice team assistants paralegals, attorneys, and other business professionals, as needed
• Assist with department projects as necessary (e.g., IntApp Terms Project)
• Participate in proof-of-concept testing of new technologies or solutions
• All other duties as assigned or required

BIC Compliance Analyst

• Perform substantive document review of both physical and electronic records
• Review and code documents for responsiveness, relevancy, confidentiality, risk management issues and privilege
• Review and analyze information to help determine its relevance to a case
• Utilize e-discovery software to narrow review and tag documents
• Assist with legal hold reviews
• Participate in special projects as assigned by the IG Compliance Manager
• Work with members of the office of the General Counsel as necessary regarding risk management issues
• All other duties as assigned or required

Information Governance File Review Attorney

• Daily docketing of firmwide matters in firm calendar
• Perform case audits from calendar system
• Respond to requests for data on all matters in firm calendar
• Train Docket Analysts in calendaring procedures and electronic filing procedures
• Assist Senior Docket Manager with calendar training and workshops
• Research all local, state, federal and administrative rules as requested
• Complete court filings – including traditional (paper) filings and electronic filings
• Act as liaison between case teams and vendors regarding service of process and coordination of delivery/retrieval of documents from courts
• Coordinate or serve as project manager for special projects within the department on an as-needed basis
• Review, for form and procedural compliance, documents served and filed by the Firm
• Keep abreast of developments, procedures, and rules in the forums where the firm practices including general state and federal practice
• Mentor new department members and help to promote an elevated level of accuracy, efficiency, and integrity of the Firm's docket systems
• Maintain and update various department resources
• All other duties as assigned or required