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Operations

• Supervising labor management and planning of inbound and outbound operations
• Conducting performance appraisals and addressing performance issues
• Managing receiving, warehousing, and shipping of products
• Assisting in hiring and training programs
• Planning daily work schedules and assigning duties
• Keeping management informed of critical operation issues
• Providing ongoing development opportunities for team members

Operations Supervisor

QA Engineer

• Ensure that DSV's transportation and logistics services meet or exceed regulatory requirements and industry standards
• Oversee the development and implementation of compliance policies and procedures
• Conduct internal audits to identify areas for improvement
• Stay up-to-date with changes in regulations and standards
• Respond to compliance-related inquiries and concerns from internal and external stakeholders

Quality Assurance Specialist

Manager

• Oversee the importation of goods by ocean, ensuring efficient and timely delivery while maintaining compliance with regulations.
• Manage relationships with customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency.
• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
• Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in ocean freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and opportunities for improvement.
• Supervise a team of ocean import coordinators and support staff.

Manager, Ocean Import

• The Operations Manager is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities on a daily basis.
• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Effectively keeps senior management and client representatives informed of critical issues.
• Ensures the development of systems and procedures for managing operations, equipment, and products safely and profitably.
• Manages operations to meet prescribed productivity and service goals.
• Implements and reports ongoing cost savings measures.
• Meets all client specified KPI’s, and complies with Quality system requirements.

Travel Operations Manager

• Responsible for day-to-day site operations
• Supervising warehousing, receiving, and shipping of products
• Planning inbound and outbound volume and customer communication activities
• Managing people including hiring, training, and performance appraisals
• Ensuring compliance with corporate policies and quality requirements
• Collaborating with Human Resources for staff development
• Achieving productivity and service goals
• Conducting routine staff meetings to review activities

Operations Manager

Human Resources

• Provides solutions regarding: HR needs, compensation and incentive plans, new hire orientation, recruiting, performance appraisal systems, employee relations, employee handbooks, job descriptions, local and country compliance, management and employee training, policy development, etc.
• Evaluates client needs and effectively establishes, maintains, build and manage client relationships to ensure we are successfully helping clients achieve their business strategies.
• Maintains employee personnel files and HRIS system records in compliance with applicable legal requirements.
• Supports hiring needs including posting jobs, screening and hiring candidates.
• Communicates company policies and supports leadership’s enforcement of these policies.
• Assists in the resolution of Associate Relations issues and conducts investigations as necessary.
• Working with direction from higher level Human Resource management, may research, employment laws, human resources policies, and communicate the information effectively to the client.
• Creates and supports employee engagement activities while staying within budget.
• Supports company Open Enrollment period to ensure smooth processing.
• Supports Payroll processing.

HR Business Partner

• Manage and oversee the importation of goods by Air, including carrier selection, booking, and transportation.
• Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
• Develop and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
• Address and resolve customer inquiries promptly to maintain satisfaction and trust.
• Ensure compliance with all relevant regulations, including customs regulations and trade laws.
• Stay updated on changes in air freight regulations and import controls.
• Develop and implement policies and procedures to improve efficiency and service quality.
• Identify and execute process improvements to reduce costs and enhance customer satisfaction.
• Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
• Analyze performance data to identify trends and opportunities for improvement.
• Supervise a team of air import coordinators and support staff.

Air Import Manager

• Develop and maintain the site QMS documentation such as procedures, work instructions, visuals.
• Requires making recommendations with regards to procedures, standards to maintain process quality.
• Support all client related and applicable QMS requirements.
• Coordinate all requirements related to the 5 Star Site Certification Program.
• Responsible for managing requirements related to Quality & Training.
• Create and maintain HACCP program to support Food Safety Policy and Food Defense Plan.
• Ensure site is compliant with applicable GMP standards and FDA regulations.
• Establish and maintain “quality standards” for all critical functions supporting the operation.
• Train site management and employees on the QMS components and requirements.
• Lead site teams to respond to client complaints, internal errors with regards to root cause and solutions in support of corrective and preventive action process.
• Serve as the primary contact for any external or internal audits; with development of any resulting action plans.
• Assist with coordination of recalls, hold notifications, stop-shipments, etc., in consultation with customer management.
• Compile and submit assigned daily, weekly and monthly reports to site and/or supported clients.
• Develop and monitor key performance indicators and metrics for quality related processes.
• Conduct and/or participate in all required department quality related meetings.
• Adhere to all company policies and procedures or other communicated rules and/or regulations.
• Sponsor the site Training Program including coordinating training documentation.
• Perform all duties assigned by the site General Manager deemed necessary to achieve client satisfaction.

Quality Assurance Manager

Data Analyst

• Extract, compile, and analyze data from multiple internal systems, including SAP, CargoWise, Geotab, Blue Yonder, OpenDock, TruckMate, VFT (load management system) and other systems.
• Consolidate data from disparate sources into centralized datasets to improve reporting efficiency and accuracy.
• Develop, maintain, and enhance Power BI dashboards and reports to provide visibility into key performance indicators (KPIs).
• Partner with cross-functional teams including Operations, Safety, Equipment Control, Finance, HR, and other groups to gather, validate, and interpret data needed for reporting and analysis.

Senior Data Analyst, Transportation, Road

• Ensures that systems and procedures are in place for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Leads operations to meet prescribed productivity and service goals. Complies with terms outlined in site operating agreement with the client.
• Sets goals to drive company Continuous Improvement efforts.
• Works to develop and maintain productive business relations with vendors, suppliers, and all business partners.
• Ensures the OSHA requirements and all Federal and State Law and compliance are effectively implemented.
• Assists in setting standards appropriate to client and scope of work.
• Develops and manages a system of controls to ensure that service level and operations performance goals are met within prescribed cost, revenue, and profit parameters for operations.
• Partners with senior leadership to develop and recommend annual operating budget.
• Responsible for the overall safety and security of operation.
• Develops team to achieve company and client objectives for the operation.
• Actively supports and practices mentoring, succession planning, and management development activities at the site level.

General Manager

Customer Support

• Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
• Provide accurate information regarding order status, inventory availability, and shipping schedules.
• Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
• Collaborate with internal teams to address customer issues effectively.
• Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
• Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
• Maintain accurate records of customer interactions, transactions, and inquiries.

Customer Service Agent, Warehouse

Robotics

• Analyze end-to-end business processes to identify optimization, standardization, automation, or elimination opportunities, supported by data and measurable impact
• Own automation and digital solution recommendations, including expected benefits, risks, and alternative approaches
• Elicit, structure, and validate business requirements in close cooperation with Business Process Owners, ensuring development-ready documentation (BRD, user stories, acceptance criteria)
• Act as a trusted advisor to business units by proactively identifying improvement opportunities and guiding stakeholders toward suitable automation, analytics, or AI solutions
• Evaluate and apply emerging automation, data, and AI technologies to real business problems in alignment with architectural and security standards
• Serve as the primary bridge between business and development teams, supporting delivery from analysis through UAT and go-live
• Support post‑implementation value tracking and continuous improvement initiatives

Business Analyst – Process Automation, Business Intelligence

Administration

• Day to day responsibility for the running of the contract in a customer service capacity.
• Meet the customer’s operational requirements.
• Ensure deliveries are made on time in full.
• First line support for customer and DSV to ensure that all issues are proactively handled.
• Support colleagues within all departments in providing an enhanced service to customers whilst maintaining and promoting DSV best practices.
• Responsible for the completion/population of location KPI's as well as being responsible for Customer invoicing processes.

Administration Assistant

Compliance

• Coordinating meetings (including global), agendas, minutes, and follow-ups
• Maintaining organisation charts, documentation libraries, and shared mailboxes
• Supporting preparation of presentations, reports, dashboards, and internal communication material
• Providing administrative and coordination support to managers and stakeholders
• Assisting with compliance activities such as access reviews, audits, and evidence collection
• Performing initial quality checks on documentation and maintaining audit logs, risk registers, and tracking sheets
• Following up on actions, owners, and deadlines across the team
• Supporting process documentation, policies, and training materials
• Uploading and distributing training content and supporting training planning and reporting

Student Assistant – Enterprise Integration Compliance, Administration Support

• The Partner Integration Team under Cross-Product Operational Excellence works on behalf of Air & Sea to define, maintain, and -jointly with IT- implement the standards for exchanging data with business partners with the objective of driving process automation and data quality in operations.
• Leverage the global operational excellence organization in Air & Sea; the team will work with Business Partners to continuously improve data availability, timeliness, and accuracy through automated interfaces.
• In collaboration with IT and in close alignment with Air & Sea Products, define and maintain global standards for data integration with carriers and other external partners on behalf of Air & Sea. This includes semantic models and associated mappings as well as different integration patterns (e.g., asynchronous/message-based vs synchronous/API based, push vs pull).
• Provide the logical mappings required for specific carrier integrations.
• Define and manage the ongoing maintenance of internal mapping tables and related structures required to enrich incoming partner data for consumption by internal processes and systems.
• Resolve data quality and performance issues (completeness, timeliness, correctness) for data exchanged via global interfaces; work with the global Operational Excellence organization to continuously improve quality and performance of data exchanged via global interfaces at a local level.
• Monitor and drive utilization of electronic data exchange with Air- and Sea-Carrier in the organization to enable productivity gains.
• Participate in and contribute to Cross-functional Collaboration Teams as required.