Customer Service Agent, Warehouse
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full-time
Posted on:
Location Type: Office
Location: Atlanta • United States
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Salary
💰 $19 - $22 per hour
About the role
- Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
- Provide accurate information regarding order status, inventory availability, and shipping schedules.
- Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
- Collaborate with internal teams to address customer issues effectively.
- Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
- Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
- Maintain accurate records of customer interactions, transactions, and inquiries.
Requirements
- Some college coursework or a degree in business administration, logistics, or a related field preferred
- 2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry
- Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous
- Strong interpersonal and communication skills, both verbal and written
- Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
- Problem-solving and conflict resolution skills
- Attention to detail and accuracy in data entry and record-keeping
- Familiarity with Microsoft Office suite (Word, Excel, Outlook)
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicedata entryorder processinginventory managementshipping logisticsproblem-solvingconflict resolutionmultitaskingtime managementattention to detail
Soft Skills
interpersonal skillscommunication skillsverbal communicationwritten communicationcollaborationcustomer interactionprofessionalismaccuracyprioritizationinvestigation