Customer Service Agent, Warehouse

Cookie Information

Warehouse Customer Service Agent addressing customer inquiries and issues related to warehouse operations. Ensure customer satisfaction and foster positive relationships.

Posted 4/17/2026full-timeAtlanta • 🇺🇸 United StatesJuniorMid-Level💰 $19 - $22 per hourWebsite

About the role

Key responsibilities & impact

Respond promptly and professionally to customer inquiries via phone, email, or in-person visits.
Provide accurate information regarding order status, inventory availability, and shipping schedules.
Investigate and resolve customer complaints, concerns, and discrepancies in a timely manner.
Collaborate with internal teams to address customer issues effectively.
Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Ensure orders are accurately entered into the system and fulfilled according to customer specifications.
Maintain accurate records of customer interactions, transactions, and inquiries.

Requirements

What you’ll need

Some college coursework or a degree in business administration, logistics, or a related field preferred
2-3 years of experience in customer service roles, preferably in the transportation, logistics, or warehousing industry
Experience with warehouse management systems (WMS) or customer relationship management (CRM) software is advantageous
Strong interpersonal and communication skills, both verbal and written
Ability to multitask, prioritize tasks, and manage time effectively in a fast-paced environment
Problem-solving and conflict resolution skills
Attention to detail and accuracy in data entry and record-keeping
Familiarity with Microsoft Office suite (Word, Excel, Outlook)

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Professional development opportunities

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer servicedata entryorder processinginventory managementshipping logisticsproblem-solvingconflict resolutionmultitaskingtime managementattention to detail

Soft Skills

interpersonal skillscommunication skillsverbal communicationwritten communicationcollaborationcustomer interactionprofessionalismaccuracyprioritizationinvestigation