Manager, Ocean Import

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Ocean Import Department Manager overseeing importation of goods by ocean for DSV. Ensuring compliance with regulations while managing relationships with customers and vendors.

Posted 4/17/2026full-timeItasca • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $78,000 - $117,500 per yearWebsite

About the role

Key responsibilities & impact

Oversee the importation of goods by ocean, ensuring efficient and timely delivery while maintaining compliance with regulations.
Manage relationships with customers, vendors, and service providers to deliver exceptional service and enhance operational efficiency.
Collaborate with internal departments such as logistics, finance, and operations to ensure seamless service delivery.
Build and maintain relationships with customers, vendors, and third-party service providers to optimize cargo delivery.
Address and resolve customer inquiries promptly to maintain satisfaction and trust.
Ensure compliance with all relevant regulations, including customs regulations and trade laws.
Stay updated on changes in ocean freight regulations and import controls.
Develop and implement policies and procedures to improve efficiency and service quality.
Identify and execute process improvements to reduce costs and enhance customer satisfaction.
Monitor and report on key performance indicators, including cargo delivery times, costs, and service quality.
Analyze performance data to identify trends and opportunities for improvement.
Supervise a team of ocean import coordinators and support staff.

Requirements

What you’ll need

Bachelor’s degree in Logistics, Supply Chain Management, or a related field is preferred.
5 years of experience in freight forwarding, logistics, or a related field is preferred.
Prior experience in ocean imports and supervisory roles is highly desirable.
Familiarity with ocean freight regulations, customs requirements, and export controls.
Knowledge of shipping routes and schedules.
Fluency in English is required.
Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).
Experience with logistics and ocean cargo management systems.

Benefits

Comp & perks

Benefits offerings, including eligibility, coverage options, and plan details

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

freight forwardinglogisticsocean importscustoms regulationstrade lawsshipping routescargo deliveryprocess improvementsperformance data analysiskey performance indicators

Soft Skills

customer servicerelationship managementoperational efficiencyproblem-solvingteam supervisioncommunicationcollaborationservice quality improvementinquiry resolutiontrust building