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Insurance

• Direct in-charge for handling claims related to deviations or dispute
• This includes reviewing claims, negotiating settlements, and ensuring that claims are processed efficiently
• Managing the insurance policies related to the projects or contracts
• This includes maintaining and updating insurance coverage, ensuring compliance with the insurance requirements in contracts, and managing claims with insurance companies when necessary
• Assesses potential risks associated with the scope of work and contracts
• Minimize risks through effective contract management and insurance coverage
• Ensuring that all parties involved in a project or contract are in compliance with the agreed-upon terms and conditions, including requirements, is a critical aspect of the role
• Maintaining detailed records of all aspects related to scope of work, claims, and insurance is essential
• This includes documenting claim details, insurance policies, and contract compliance
• Effective communication
• Liaise with managers, contractors, insurance providers, and legal teams to resolve disputes and address issues related to scope, claims, and insurance
• Understanding of contract law, insurance regulations, and relevant legal aspects
• This knowledge is required to make informed decisions and resolve disputes effectively
• Managing the costs associated with claims and insurance
• This includes budgeting for insurance premiums and allocating fund for potential claims
• Identifying opportunities for process improvement
• This can include streamlining claims processes, reducing risk, and optimizing insurance coverage
• Provide insurance knowledge to relevant parties, Finance, Admin, Sales, Operations, etc.

Claims & Insurance Manager

Operations

• Provide excellent, efficient and high-quality service to customers at all times
• Prepare and submit shipping documents including booking confirmations, insurance policies, certificates of origin, battery safety declarations, and shipping instructions in compliance with regulations and client requirements
• Calculate, verify, and process freight charges, attaching supporting documents and reconciling discrepancies to ensure timely settlement
• Coordinate to obtain accurate VGM data, submit declarations via authorized platforms within deadlines, and resolve submission errors to avoid shipment delays
• Book ground transportation based on cargo specifications, track shipment status in real time, and address disruptions to ensure on-time pickup and delivery
• Upload and organize key shipment documents into the client’s system, maintaining proper categorization, and generate periodic operational reports for process optimization
• Take up additional tasks as assigned, back up for other team members when necessary

Operations, Seafreight Export

• Provide excellent service to customers
• Ensure compliance with regional guidelines and policies
• Handle customer inquiries via various channels
• Verify documents for compliance
• Execute shipment booking and inform supervisors of issues
• Prepare customer reports and statistics
• Process and create required documentation
• Update tracking systems and send shipping advice
• Complete additional tasks as assigned

Manager

• forstå kunden og afstemme med kundens tekniske team
• opfølgning på og implementering af kundeprojekter
• test og fejlsøgning af integrationer
• overvågning af EDI flows
• supportering af EDI-sager og myDSV-relaterede sager

Business Integration Manager

Executive Assistant

• Provide high-level administrative support to executives
• Manage schedules and appointments
• Draft and review correspondence

Executive Secretary

Customer Support

• Oversee customer service operations associated with the activity
• Ensure customer inquiries and requests are processed
• Supervise activities at remote sites (Singapore, Dubai)
• Manage the repair flow (handling/removal of aeronautical parts)
• Manage transport: quotations, transport offers, and shipment tracking
• Monitor and control logistics performance in accordance with client specifications and SLAs
• Ensure smooth execution of daily activities (customer tickets, complaints, after-sales service)
• Oversee billing and support the administrative department with invoicing
• Prepare for and participate in client reviews
• Collaborate with Operations teams, support functions, and logistics providers involved in service delivery
• Organize the team's workload
• Manage a team of 3 to 4 employees

Customer Service Manager – GOM

Human Resources

• Be the first point of contact for managers on day‑to‑day employee relations and performance management queries
• Prepare essential HR administration including disciplinary invites, outcomes, absence reviews, terminations, severance letters, and TUPE documentation
• Support the HR Team and Senior HR Managers with initiatives aimed at enhancing the employee experience
• Identify and recommend improvements to HR policies and procedures
• Deliver training and development support for people managers across HR topics, including Inductions, Disciplinaries, Investigations, and more
• Provide assistance to Senior Managers on ad‑hoc priorities

HR Specialist

Administration

• Provide day‑to‑day leadership for Financial Administrators across both locations.
• Coach, develop, and performance‑manage team members to maintain high standards.
• Foster an inclusive, collaborative culture, integrating remote team members effectively.
• Hold individuals accountable to deadlines, targets, and behavioural expectations.
• Ensure accurate and timely customer invoicing and vendor invoice processing.
• Maintain adherence to financial controls, audit requirements, and internal procedures.
• Support month‑end processes, including accruals and reconciliations.
• Manage team workload and allocate resources proactively.
• Drive efficiency, automation, and best‑practice across administrative processes.
• Communicate insights clearly to peers and senior leaders.
• Work closely with Finance, Operations, Commercial, and Business Change teams to ensure seamless end‑to‑end processes.

Administration Manager

Financial Planning and Analysis

• Responsible for assigned month-end closing and reporting tasks; reviews and analyzes reports for accuracy and ensure timeliness of their submittal.
• Prepare monthly profit center reports and work with the business to understand and report fluctuation analysis to management. Monitor budget performance and provide explanations for variances upon request.
• Investigate and resolve discrepancies in inventory records and work to prevent future errors. Implement and maintain inventory control procedures to minimize discrepancies and losses.
• Responsible for assigned account reconciliations and resolution of reconciling items therein.
• Responsible for ensuring that Company standards and procedures are applied consistently in financial reporting. Ensures adherence to all DSV compliance and financial manuals as well as local policies; recommends new policies as needed.
• Assist in budget planning, rolling forecast and submittal, as assigned.
• Identifies business strategic indicators and implement processes to track performance against these indicators.
• Coordinate with other controlling team members located in Israel and APAC as needed to ensure consistent processes and timely reporting of consolidated results.
• Collaborate with the other department managers to support overall company goals and objectives.
• Respond to inquiries from DSV Finance regarding financial results, special reporting requests, etc.
• Assist with the preparation of presentations and reports for management and external stakeholders
• Stay up-to-date with industry trends and best practices in financial analysis and reporting.
• Other ad hoc reporting or tasks, as needed.

Financial Analyst

Controller

• Managing a multi-million dollar portfolio
• Ensuring timely payment of outstanding receivables
• Resolving complex payment issues
• Executing proactive collection strategies
• Communicating with customers (verbal and written)
• Collaborating with Billing and Sales Administration for issue resolution
• Processing credit card transactions, refunds, and adjustments
• Providing ongoing customer service and handling special requests
• Generating status reports detailing portfolio aging and payments
• Preparing documentation for placing accounts with third-party collections agents
• Supporting the Credit & Collection Management team with special projects

Assistant Credit Controller

• Provides support for the recruiting process (e.g., schedule interviews, sending background checks, attending job fairs/recruitment events as needed, drug tests and contacting select candidates).
• Coordinates the new hire orientation process (e.g., scheduling the orientation, preparing orientation paperwork, and creating the employee files), including I-9 completion/compliance.
• Maintains personnel files in compliance with applicable legal requirements.
• Provides support on auditing, review and processing the paperwork and forms.
• Participates in special projects and initiatives, to include engagement, job fairs and HR Assessments.
• Must maintain confidentiality and perform all duties in accordance with company policies and procedures.
• Supports company Open Enrollment period to ensure smooth processing.
• Supports Payroll processing.
• Other Duties as assigned.

HR Assistant

Supply Chain

• Coordinate and manage the movement of goods from suppliers to customers
• Communicate with customers, suppliers, and internal departments to ensure shipments are delivered on time and according to customer specifications
• Prepare shipping documents, including bills of lading and customs documentation
• Track shipments and manage inventory levels
• Resolve any issues that arise during the shipping process, including delays, damages, and lost shipments
• Maintain accurate records of all shipping transactions
• Monitor transportation costs and work to minimize expenses
• Stay up-to-date with industry trends and developments

Logistics Coordinator

• Responsible for coordinating activities of various types of service agents providing customer support services.
• Supervision and development of customer service agents, specialists, and coordinators.
• Answer questions about services.
• Handle customer complaints, adhere to client protocol and SOP’s.
• Monitor productivity of agents and generates reports.
• Administer company policies that directly affect subordinate employees.

Customer Service Manager

• Safely operate commercial motor vehicles for local pick-up and delivery
• Conduct warehouse operations including shipping, receiving, picking, and quality control
• Verify shipment paperwork and maintain accurate documentation
• Load/unload freight and operate industrial trucks
• Maintain an organized work area and ensure compliance with safety policies
• Interact with customers professionally during deliveries

Warehouse Operations, Driver – Back Half Days 7a-7p

• The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department.
• The supervisor is responsible for training CSRs of the daily operations for the customer service group.
• Develops and maintains positive customer relationships.
• Communicates effectively with customers, vendors and team members.
• Provides overall responsibility for ensuring accurate data capture and system entry.
• Proactively utilizes data and problem-solving skills to resolve internal team, customer service, and vendor issues.
• Continually looks for internal and customer process improvement processes.
• Develops and promotes a team environment.
• Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring, and progression development.
• Assists with implementation and testing of new account start-ups.
• Provides support to teams located at customer sites.
• Supports presentations for new customer sales, implementations and customer visits.
• Presents data and findings in front of the Customer.
• Reviews, updates and maintains standard operating procedures (SOP’s).
• Meets or exceeds all team KPI’s for Customer Service.
• Conducts project work as required.