Customer Service Supervisor

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Customer Service Supervisor responsible for the customer service department operations at DSV. Overseeing training, communications, and ensuring positive customer relations.

Posted 4/28/2026full-timeFlorence • South Carolina • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

The Customer Service Supervisor is responsible for the day-to-day activities of the customer service department.
The supervisor is responsible for training CSRs of the daily operations for the customer service group.
Develops and maintains positive customer relationships.
Communicates effectively with customers, vendors and team members.
Provides overall responsibility for ensuring accurate data capture and system entry.
Proactively utilizes data and problem-solving skills to resolve internal team, customer service, and vendor issues.
Continually looks for internal and customer process improvement processes.
Develops and promotes a team environment.
Responsible for all aspects of personnel management including associate performance feedback, training, management, mentoring, and progression development.
Assists with implementation and testing of new account start-ups.
Provides support to teams located at customer sites.
Supports presentations for new customer sales, implementations and customer visits.
Presents data and findings in front of the Customer.
Reviews, updates and maintains standard operating procedures (SOP’s).
Meets or exceeds all team KPI’s for Customer Service.
Conducts project work as required.

Requirements

What you’ll need

Must have a high school diploma or general education degree (GED).
Minimum of 2 years in transportation/supply chain management in a 3PL environment.
Minimum of 2 years of successful management experience in a logistics, customer service or related field required.
Must be able to work in unregulated temperatures within the warehouse during warmer and colder months which can range from mild to moderate.
Basic knowledge of WMS (Warehouse Management Systems).
Proficiency in MS Office applications (to include Excel, Word & Outlook).
Strong analytical skills and a solid mathematics foundation is a must.
Excellent communications skills and able to deal with clients tactfully and efficiently.
Must be clear and articulate on the phone and in person with strong writing and clear presentation abilities- persuasive but empathetic.
General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.
Prefer 5 years’ experience in a leadership role in logistics/distribution/supply chain environment.
Multi-language knowledge preferred.

Benefits

Comp & perks

DSV is an equal employment opportunity employer
Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law.
If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at hr@us.dsv.com.

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Hard Skills & Tools

WMSMS OfficeExcelWordOutlookdata analysismathematicsproject managementcustomer service managementprocess improvement

Soft Skills

communicationproblem-solvingteam leadershipmentoringperformance feedbackpresentation skillstactfulnessempathyorganizational skillsanalytical skills

Certifications

high school diplomaGED