Customer Service Manager – GOM

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Responsable Service Client pilotant les services clients et gérant les activités logistiques chez DSV. Expérience managériale et maîtrise de l'Anglais requises.

Posted 4/30/2026full-timeMitry-Mory • 🇫🇷 FranceMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Flux

About the role

Key responsibilities & impact

Oversee customer service operations associated with the activity
Ensure customer inquiries and requests are processed
Supervise activities at remote sites (Singapore, Dubai)
Manage the repair flow (handling/removal of aeronautical parts)
Manage transport: quotations, transport offers, and shipment tracking
Monitor and control logistics performance in accordance with client specifications and SLAs
Ensure smooth execution of daily activities (customer tickets, complaints, after-sales service)
Oversee billing and support the administrative department with invoicing
Prepare for and participate in client reviews
Collaborate with Operations teams, support functions, and logistics providers involved in service delivery
Organize the team's workload
Manage a team of 3 to 4 employees

Requirements

What you’ll need

Minimum 5 years' management experience in a customer service team or call center, ideally in a logistics environment
Natural leader, autonomous, able to motivate and unite teams, with strong organizational skills
Proficiency in English required

Benefits

Comp & perks

Supply chain solutions for thousands of companies, from SMEs to large international groups
Exceptional customer experience and high-quality services
Continuous improvement, customer satisfaction, performance, and a culture of transparency

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

leadershiporganizational skillsteam motivationteam unificationautonomy