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Customer Service Manager
Cookie InformationCustomer Service Manager coordinating activities of service agents at DSV, a global logistics leader. Overseeing customer support services, handling complaints, and ensuring agent productivity.
About the role
Key responsibilities & impact- Responsible for coordinating activities of various types of service agents providing customer support services.
- Supervision and development of customer service agents, specialists, and coordinators.
- Answer questions about services.
- Handle customer complaints, adhere to client protocol and SOP’s.
- Monitor productivity of agents and generates reports.
- Administer company policies that directly affect subordinate employees.
Requirements
What you’ll need- Bachelor’s degree or equivalent strongly preferred.
- Generally prefer 0-2 years of related supervisory experience.
- Exceptional interpersonal and analytical skills required.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
ATS Keywords
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Soft Skills
interpersonal skillsanalytical skillssupervisory skills