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Account Manager

• Act as primary contact for key accounts as defined by branch- and regional management
• Penetrate customer’s organization to identify and build relationships at all levels
• Work across DSV’s network and divisions to maintain and grow share of wallet
• Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
• Provide clients with market insights to best predict and maneuver market challenges
• Create, maintain and update SOPs
• Lead client onboarding and implementation
• Oversee day-to-day operational activities, identify risks, pain points and service gaps
• Lead any and all collaboration efforts across internal stakeholders involved with the client
• Head up and respond to spot quote requests identify upselling opportunities
• Ensure data quality KPIs are met including timeliness and billing days
• Achieve and maintain acceptable AR rating
• Monitor, analyze and action customer performance according to committed volumes
• Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
• Ensure client reporting requirements are met
• Conduct effective client business reviews on scheduled cadence and own any follow up items
• Facilitate/support contract and rate negotiations
• Identify new opportunities and structure deal teams to execute the opportunity to a win
• Develop account plans and action outlined satisfaction, threats and development opportunities
• Create and deploy bespoke logistics solutions according to client needs
• Challenge the norm
• Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
• Analyze volume- and workflows to optimize productivity and uncover cost savings for client
• Manage rate optimization and yield management
• Travel as necessary

Operational Key Account Manager

Operations

• Lead execution of customer-driven changes including expansions, new processes, and network adjustments
• Deployment of systems, SOPs, and standardized workflows
• End-to-end facility startup including readiness, staffing, go-live execution, and stabilization
• Develop and execute launch plans including site infrastructure, staffing, training, layout readiness, and SOP deployment

Senior Operations Manager

Supply Chain

• mentor and train new and existing associates on distribution activities
• oversee and coordinate unloading of inbound shipments and picking of outbound shipments
• communicate professionally with customers
• ensure quality control of products and orders
• execute safety protocols and maintain cleanliness of warehouse
• direct the warehouse team to achieve productivity objectives

Logistics Coordinator

• Planning, scheduling, coordinating, and measuring all operations within a client-operated warehouse facility
• Developing, implementing, and measuring standard operating processes within the facility
• Overseeing safety programs within the warehouse

Operations Manager

Procurement

• Leads development and execution of sourcing strategies for assigned commodities, suppliers, and client programs.
• Contributes to the development and evolution of category strategies for defined spend areas.
• Identifies and drives opportunities for cost reduction, supplier consolidation, and value engineering initiatives.
• Oversees supplier onboarding, qualification, and performance management activities.
• Conducts spend analysis, cost modeling, and sourcing analytics to identify opportunities and support decision-making.

Senior Procurement Specialist, Sourcing

Customer Support

• Build rapport and trust with clients through exceptional service
• Process and input all customer orders
• Run stock reports to check for product availability
• Generate paperwork required for customer work orders
• Expedite orders and trace shipments as necessary
• Verify customers for proper invoicing
• Maintain good working relationships with customers
• Act as a liaison between warehouse and customer
• Ensure accuracy of shipping documents
• Enter and verify data regarding customer orders
• Oversee paperwork associated with orders
• Answer phone calls and assist visitors
• Cross train in other administrative functions as needed

Customer Service Agent – 1st Shift

• Build rapport and trust with Clients by delivering exceptional service
• Process and input all customer orders
• Run stock reports to check for product availability
• Ensure the accuracy of all receiving and shipping documents
• Maintain a good working relationship with customers
• Answer incoming telephone calls in a cheerful, courteous, and timely manner
• Assist drivers at check-in window

Customer Service Agent

• process and input all customer orders
• run and print shipments from WMS
• generate all related paperwork and necessary information for customer work orders
• maintain a good working relationship with customers
• assure that receiving counts match packing lists and purchase orders
• prepare reports concerning customer service as required by supervisors
• oversee all paperwork associated with orders

Customer Service Agent – 2nd Shift

QA Engineer

• Responsible for the inspection of incoming and outgoing parts required for use by the customer
• Assist the customer quality team in identifying parts that may be irregular or classified as Dead on Arrival (DOA)
• Works from diagrams, written and verbal descriptions as provided by the customer
• Ensures part integrity and completeness through the maintenance of a tracking file
• Evaluates data obtained through SAP to determine correctness and completeness of parts
• Gathers and records data through a shared portal for guidance and decision making
• Reviews data generated in support of the Quality Assurance program
• Keeps up to date on overall activities of the DC, identifying problem areas and presenting data
• Responsible for various reports including tracking and trending
• Performs Hold and Release transactions
• Understanding ESD processes and act accordingly

Checker, Cleanroom Tech – Quality Assurance

Manager

• Lead operations in areas of injury prevention, task assessment, safety communications, hazardous materials storage and transportation compliance, and regulatory compliance
• Develop, implement, and manage company safety programs, policies and procedures
• Conduct pre-operational risk assessments on new sites
• Provide training and coaching to local Health & Safety Managers
• Conduct HSE audits and assessments of on-going operations
• Monitor HSE controllers & Site Managers in executing safe work practices

Health & Safety Manager

• Provides overall direction and guidance to the operational activities of the organization
• Provides strategic leadership and management to Operations within a large geographic region
• Strives to maximize growth and profitability while managing resources according to expectations and policies
• Develops and implements long and short term strategies to achieve financial and growth targets
• Ensures targets are achieved and local needs are met
• Plans and budgets regional financial targets
• Ensures operational excellence within core services
• Creates an environment that fosters passion, teamwork, and agility within the organization
• Builds and sustains long-term client relationships
• Plans and successfully executes start-up facilities for new business
• Spearheads teams to solve existing issues or problems
• Contributes as a key member to winning key strategic accounts

Director, Data Center Operations

• Communicate with the customer in accordance to existing communication guidelines
• Execute and fulfill the customer shipment booking on timely and professional manner
• Take the full ownership of a customer’s inquiry and solving their problem
• Proactively keep the customer updated on the status of their order until final delivery
• React to any kind of irregularity by offering professional knowledge and possible alternative solutions
• Provide accurate, precise and quick answers to customer inquiry or concern
• Serve the customer with integrity and embrace the company policy
• Maintain good knowledge on DSV systems, processes, tools and organization
• Interface with subcontractors
• Administer proper file opening / closing / checking and preparation for closing

Operations – Air Export, Air & Sea

Financial Planning and Analysis

• Correct and timely recording and verification of invoices
• The implementation of processes in accordance with the migration schedule and timelines
• Monitor timely implementation of the objectives by agreed SLA
• The registration and verification based on need and as assigned
• Monitoring the compliance of processes in accordance with the legal provisions on the area of operation
• Promotes invoice optimization and labelling
• Ongoing cooperation with other organizational units in Poland and abroad
• Updating, collecting, sorting and archiving of documents generated during operation according to the rules in the Team
• Monitoring and performance of quality check based on sampling provided by Process Specialist/Senior Specialist/Team Lead
• Taking part with root-cause analysis and preventive measures/action preparation to solve any potential operational/business impact
• Performance of any other official orders related to the tasks and objective position.

Operational Finance Assistant – Verification

Business Development Rep

• Identify and pursue new Air & Sea freight opportunities within target industries and trade lanes.
• Develop and execute new business sales plans to achieve volume, revenue, and margin targets.
• Build and maintain a strong sales pipeline through prospecting, networking, and referrals.
• Lead customer negotiations, pricing discussions, and contract finalisation.
• Drive cross-selling opportunities across DSV’s broader service offerings where applicable.
• Establish trusted, long-term relationships with key decision-makers and stakeholders.
• Understand customer supply chain needs and propose tailored logistics solutions.
• Ensure smooth onboarding and handover to operations, maintaining service excellence.
• Proactively manage customer performance, retention, and growth opportunities.
• Monitor market trends, competitor activity, and customer needs within Air & Sea freight.
• Contribute to sales strategy and vertical-specific initiatives.
• Provide accurate revenue forecasting and reporting through CRM and internal tools.
• Work closely with Operations, Pricing, Customer Service, and Finance to deliver competitive and compliant solutions.
• Ensure adherence to DSV policies, governance, and ethical sales practices.

Business Development Manager, Air & Sea

• Manage day-to-day relationships with business stakeholders, act as IT liaison by addressing business issues/concerns in accurate and timely manner
• Work with business areas and IT to develop and maintain multi-year business capability roadmaps that translate strategic needs and ensure a common understanding of priorities and dependencies
• Be exposed to various areas within our projects and application portfolios. This includes ensuring portfolios are designed according to strategic guidelines and policies and support the application consolidation strategy
• Manage the demand for new products and services, support business with communicating needs, project requirements and objectives to IT, support mobilization of new initiatives, review project briefs/PIDs/business cases
• Facilitate the application selection management – including applications onboarding, SLA negotiation, and application decommissioning
• During M&A projects, support IT and Business with application consolidation, migrations, integrations, synergies etc.
• Engage with project and program leads to ensure alignment on investment portfolio and roadmap, budget, IT resources, etc.
• Support the budget process for the project and application portfolios, and periodically report on spend vs budget.
• Engage in proactive dialog with Group Accounting around costs for initiatives and applications periodically report on project delivery/cost to senior management, proactively discuss deviations and propose mitigating actions
• Join a community of other Business Relationship Managers responsible for other key areas as a source of inspiration and help