Business Relationship Manager

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Business Relationship Manager facilitating IT and business collaboration for DSV. Managing relationships and aligning strategies to improve business processes.

Posted 4/30/2026full-timeWarsaw • 🇵🇱 PolandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage day-to-day relationships with business stakeholders, act as IT liaison by addressing business issues/concerns in accurate and timely manner
Work with business areas and IT to develop and maintain multi-year business capability roadmaps that translate strategic needs and ensure a common understanding of priorities and dependencies
Be exposed to various areas within our projects and application portfolios. This includes ensuring portfolios are designed according to strategic guidelines and policies and support the application consolidation strategy
Manage the demand for new products and services, support business with communicating needs, project requirements and objectives to IT, support mobilization of new initiatives, review project briefs/PIDs/business cases
Facilitate the application selection management – including applications onboarding, SLA negotiation, and application decommissioning
During M&A projects, support IT and Business with application consolidation, migrations, integrations, synergies etc.
Engage with project and program leads to ensure alignment on investment portfolio and roadmap, budget, IT resources, etc.
Support the budget process for the project and application portfolios, and periodically report on spend vs budget.
Engage in proactive dialog with Group Accounting around costs for initiatives and applications periodically report on project delivery/cost to senior management, proactively discuss deviations and propose mitigating actions
Join a community of other Business Relationship Managers responsible for other key areas as a source of inspiration and help

Requirements

What you’ll need

Master’s degree in e.g. Business Administration, IT Management or similar
Background as IT Business Partner, Project Manager, Consultant or similar where you supported business processes, applications or were a part of M&A from an international company
Experience with analysing and documenting problems and challenges (eg through situation-complication-resolution)
Experience with facilitating and documenting workshops
Experience with creating professional management presentations
Commercial awareness and understanding of business environments
Strong written and oral communication
Assertiveness and diplomacy, negotiating and problem-solving skills
Great collaboration skills, encouraging collaboration
Ability to focus on business value results instead of solutions
Ability to establish trusted relationships with stakeholders on all organisational levels
You enjoy diversity and are empathic as well as analytical
Structured, strategic, and energetic mindset
Passion for creating results
Speak and write English effortlessly, and Danish is an advantage but not a requirement.

Benefits

Comp & perks

Employment based on an employment contract
Training and development programs
Access to an e-learning platform
Onboarding program with support of a dedicated Buddy
Participation in an annual, company-wide integration event
A work environment based on Scandinavian organizational culture
Opportunities for growth through our internal program
Sharing the costs of sports activities
Private medical care
Sharing the costs of foreign language classes
Sharing the costs of professional training & courses
Life insurance
Integration events
Corporate gym
Corporate sports team
Coffee / tea
Parking space for employees
Extra social benefits
Holiday funds
Christmas gifts
Employee referral program
Charity initiatives
Bicycle parking
Modern and ergonomic office
Yoga in the office

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business capability roadmapsapplication consolidationproject managementbudget managementproblem analysisworkshop facilitationmanagement presentationsstakeholder engagementM&A processesSLA negotiation

Soft Skills

communicationassertivenessdiplomacynegotiationproblem-solvingcollaborationrelationship buildingempathyanalytical thinkingstrategic mindset

Certifications

Master’s degree in Business AdministrationMaster’s degree in IT Management