Operational Key Account Manager

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Key Account Manager at DSV responsible for client satisfaction and operational excellence in logistics. Collaborating with teams to manage key accounts across multiple regions.

Posted 4/30/2026full-timeChester • North Carolina, Pennsylvania, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $68,500 - $86,000 per yearWebsite

About the role

Key responsibilities & impact

Act as primary contact for key accounts as defined by branch- and regional management
Penetrate customer’s organization to identify and build relationships at all levels
Work across DSV’s network and divisions to maintain and grow share of wallet
Ensure rates are current, communicated to OPS and submitted to ISSC for auto rating purposes
Provide clients with market insights to best predict and maneuver market challenges
Create, maintain and update SOPs
Lead client onboarding and implementation
Oversee day-to-day operational activities, identify risks, pain points and service gaps
Lead any and all collaboration efforts across internal stakeholders involved with the client
Head up and respond to spot quote requests identify upselling opportunities
Ensure data quality KPIs are met including timeliness and billing days
Achieve and maintain acceptable AR rating
Monitor, analyze and action customer performance according to committed volumes
Monitor, analyze and action DSV performance according to KPIs in Service Level Agreement
Ensure client reporting requirements are met
Conduct effective client business reviews on scheduled cadence and own any follow up items
Facilitate/support contract and rate negotiations
Identify new opportunities and structure deal teams to execute the opportunity to a win
Develop account plans and action outlined satisfaction, threats and development opportunities
Create and deploy bespoke logistics solutions according to client needs
Challenge the norm
Determine necessity and feasibility of EDI and other tech solutions that will support eBooking
Analyze volume- and workflows to optimize productivity and uncover cost savings for client
Manage rate optimization and yield management
Travel as necessary

Requirements

What you’ll need

Bachelor's degree in business, logistics, supply chain management, or a related field is preferred
5+ years of experience in key account management in the transportation and logistics industry is preferred
Experience with supply chain management, transportation, warehousing, and distribution.
Strong communication and interpersonal skills
Excellent problem-solving and decision-making skills
Ability to work independently and as part of a team
Strong organizational and time management skills
Knowledge of transportation and logistics industry trends and best practices
Proficient in Microsoft Office Suite and other relevant software

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

key account managementsupply chain managementtransportationwarehousingdistributionrate optimizationyield managementdata quality KPIslogistics solutionsEDI

Soft Skills

communication skillsinterpersonal skillsproblem-solving skillsdecision-making skillsorganizational skillstime management skillsindependent workteam collaborationrelationship buildingclient business reviews

Certifications

Bachelor's degree in businessBachelor's degree in logisticsBachelor's degree in supply chain management