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Operations – Air Export, Air & Sea

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Customer Service role within Freight Forwarding Operations at DSV. Engaging with customers to oversee shipment bookings and resolve inquiries based in Dongguan, China.

Posted 4/30/2026full-timeDongguan • 🇨🇳 ChinaJuniorWebsite

Tech Stack

Tools & technologies
React

About the role

Key responsibilities & impact
  • Communicate with the customer in accordance to existing communication guidelines
  • Execute and fulfill the customer shipment booking on timely and professional manner
  • Take the full ownership of a customer’s inquiry and solving their problem
  • Proactively keep the customer updated on the status of their order until final delivery
  • React to any kind of irregularity by offering professional knowledge and possible alternative solutions
  • Provide accurate, precise and quick answers to customer inquiry or concern
  • Serve the customer with integrity and embrace the company policy
  • Maintain good knowledge on DSV systems, processes, tools and organization
  • Interface with subcontractors
  • Administer proper file opening / closing / checking and preparation for closing

Requirements

What you’ll need
  • College Degree or above
  • Industry experience minimum 1 year
  • Experience in a customer focused role preferred
  • Honest, reliable and responsible; positive attitude under high pressure, problem solver
  • Knowledge in freight forwarding and logistics
  • Knowledge of business processes
  • Know how in air / ocean / logistics / SCM
  • Skillful of PC & Internet
  • Good command of Mandarin and English
  • Software Skills: PPT, Excel, Word

Benefits

Comp & perks
  • Health insurance
  • Retirement plans
  • Paid time off
  • Flexible work arrangements
  • Professional development

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
freight forwardinglogisticssupply chain managementbusiness processesPC skillsInternet skillsMicrosoft PowerPointMicrosoft ExcelMicrosoft Word
Soft Skills
communicationproblem solvingreliabilityresponsibilitypositive attitudecustomer focusintegrityownershipprofessionalism
Certifications
College Degree