Customer Service Agent

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Customer Service Agent responsible for client orders and inquiries at DSV. Building relationships and ensuring accurate processing and documentation in a fast-paced environment.

Posted 4/30/2026full-timeAurora • Illinois • 🇺🇸 United StatesJunior💰 $20 - $22 per hourWebsite

About the role

Key responsibilities & impact

Build rapport and trust with Clients by delivering exceptional service
Process and input all customer orders
Run stock reports to check for product availability
Ensure the accuracy of all receiving and shipping documents
Maintain a good working relationship with customers
Answer incoming telephone calls in a cheerful, courteous, and timely manner
Assist drivers at check-in window

Requirements

What you’ll need

High school diploma or GED
1 year experience in Customer Service-related capacity
Intermediate computer skills
Proficient with MS Office Applications
English (reading, writing, verbal)
Strong attention to detail accuracy
Ability to perform duties with minimal supervision or guidance
Effective communication skills
Ability to multi-task
Ability to adapt to change in a fast-paced work environment.

Benefits

Comp & perks

Medical, prescription, dental, vision, and life insurance
Flexible spending accounts (FSAs)
Health savings accounts (HSAs) (for eligible plans)
Short- and long-term disability coverage
Wellness resources
Employee Assistance Program (EAP) services
Participation in the DSV 401(k) plan, which provides company matching contributions of up to 5%
Paid time off programs
Paid company holidays.

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer serviceorder processingstock reportingdocument accuracy

Soft Skills

attention to detaileffective communicationmulti-taskingadaptabilityrelationship building

Certifications

high school diplomaGED