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Operations

• Coordinates shipments according to customer instructions (SOP’s)
• Ensures compliance to DOT regulations and established internal policies and guidelines
• Provides solutions in resolving transportation issues and inquiries
• Executes ocean marine drayage services for FCL movements
• Selects and dispatches pick-up and delivery orders to truckers
• Manages chassis pool operations
• Reviews, records, and develops solutions for repetitive service failures
• Streamlines proactive container tracking communications
• Negotiates pricing to maximize profits

Senior Operations, Dispatch Transportation

Director

• The Project Director, GCM for DSV Contract Logistics will be responsible to plan, budget, oversee, and document all aspects of projects related to new business implementation and other existing business initiatives within the Contract Logistics Global Customer Management organization.
• The role is focused on a designated GCM client globally.
• This Project Director will work closely with the DSV GCM Leadership and the client to ensure that each project is on schedule, within scope, and on budget.
• They will also play a critical role in the strategic planning of future projects, working with the different region leadership to balance the client’s project objectives with the resourcing available.
• Drive standardization in scope, design, and delivery to ensure repeatability and reliability for their client.

Project Director, GCM

Analyst

• Communicate effectively with co-workers, subordinates, and leadership.
• Demonstrate excellent radio and phone communication skills.
• Perform routine and scheduled cycle counts.
• Ship and receive supplies, materials, and parts.
• Purchase maintenance-related items and supplies.
• Distribute parts and packages to designated departments or individuals.
• Maintain cleanliness and organization of parts areas, bins, and lockers.
• Maintain accurate inventory and purchasing records.

Compliance

• Oversee safe handling and storage of lithium batteries
• Ensure compliance with international and domestic regulations
• Develop and deliver training for warehouse staff
• Conduct regular safety audits

Compliance Specialist, Dangerous Goods

• Oversee the work of others who coordinate shipment according to customer instructions (SOP’s)
• Ensure compliance to DOT regulations and established internal policies and guidelines
• Provide solutions in resolving transportation issues and inquiries
• Ensure dispatch teams work effectively and in a manner that optimizes service levels on every shipment executed
• Act as escalation point for branch teams, related to any service
• Resolve internal cross-team conflicts and escalate unresolved issues to next management level
• Develop and maintain relationships with key partners
• Ensure Vendor performance is exceptional
• Manage Vendor visits & QBR reviews with relevant Vendor counterparts and team colleagues when required
• Ensure the selection of the most optimal services and Vendors considering cost, lead times, reliability
• Manage all Vendor escalation and related internal communication between DSV stakeholders
• Ensure an appropriate and balanced workload for individual teams members and the team overall
• Ensure successful Implementation of new processes, standards, guidelines when required
• Continuously review performance of team and evolve processes to improve operational performance
• Ensure the overall performance of the team meets and exceeds specified internal/external KPI's, Service Level Agreements (SLA's)

Senior Operations, Team Lead, Dispatch Transportation

• The Operations Supervisor is responsible for supervising, labor management, and planning of inbound, outbound, Product slotting and customer communication activities daily.
• People management responsibilities include hiring and training, planning and assigning daily work, conducting performance appraisals, addressing performance issues and resolving problems.
• The Supervisor is responsible for supervising the receiving, warehousing and shipping of products.

Operations Supervisor

Program Manager

• The Program Manager, Operations Support, leads new business implementations and drives operational continuity across multiple sites.
• Partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives and crisis management support, and oversee operational reviews for RFPs and implementation tollgates.
• Direct hyper care support for relocations, application migrations, and new launches, while managing UAT and volume stress testing.
• Actively leads engagement in DQP sessions and cross-functional planning forums to drive successful outcomes.
• Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
• Assists Operations to meet prescribed productivity and service goals.

Program Manager, Operations Support

Customer Support

• Responsible for the day-to-day activities of the customer service department
• Responsible for training CSRs of the daily operations for the customer service group
• Ensures direct reports deliver projects within scope and on time and meet customer expectations
• Manages team vacations schedules and workload of team to assist in project prioritization
• Conducts project work as required

Customer Service Supervisor

• Operate power industrial trucks to move and locate merchandise
• Unload and receive shipments
• Maintain an organized work area
• Perform inventory control and safety compliance

Forklift Driver, Operations

Affiliate Manager

• Du schaffst in Zusammenarbeit mit dem Senior Manager, Total Rewards & Labour Relations DACH lokale Vergütungsstandards innerhalb der DACH-Region mit Fokus auf Deutschland, inkl. der Verhandlung von Gesamtbetriebsvereinbarungen
• Du steuerst die Anwendung globaler und lokaler Vergütungsstandards in Deutschland und ggf. auch in Österreich und der Schweiz.
• Du steuerst und koordinierst die arbeitgeberseitige Teilnahme aller für DSV Deutschland anwendbarer Tarifverhandlungen
• Du erstellst umfassende Analysen auf Basis interner und externer Daten zur Entscheidungsfindung vergütungsrelevanter Fragestellungen
• Du gestaltest die Weiterentwicklung des Nebenleistungs-Portfolios von DSV in Deutschland
• Du bist Teil des Total Rewards Netzwerkes der Region Europa und bringst deine Expertise bei der Gestaltung von für die gesamte Region anwendbaren Vergütungsstandards ein
• Nach erfolgter Einarbeitung übernimmst du eigenverantwortliche Themenbereiche und Projekte (z. B. die Konformität zur EU-Entgelttransparenzrichtlinie in DE/AT oder die Anwendung variabler Vergütungssysteme)

P&O Business Partner, Total Rewards

• You receive the incoming transport orders, check the data provided by the customer, if necessary, request additional data from the customer
• You follow up the transport orders in the company's own dispatch package
• You intervene if transport assignments are in danger of being executed incorrectly
• You mediate in a respectful and professional way with the customer and the operational services
• You handle any complaints and/or escalations in a correct and customer-oriented manner
• You accurately administer all interventions which later form the basis for KPI reporting

Customer Service Specialist

• engage with application end users to analyze and document issues
• work with DevOps, SREs, Test Engineers, and Development teams to implement solutions
• advance monitoring framework and ensure 24/7 support availability
• collaborate with IT and business teams

Senior Application Support Specialist – Enterprise Platform Operations

• Conduct pre-flight, in-flight, and post-flight procedures
• Operate drones in compliance with DSV’s operational authorisation
• Track and uphold maintenance schedules and airworthiness records
• Perform first-line troubleshooting on drones and ground support equipment
• Maintain accurate flight logs and incident reports under DSV’s Safety Management System

Operations Specialist – Cargo Drones

• Prepare accurate and competitive airfreight quotations in line with customer requirements and commercial strategies
• Coordinate with airlines, airfreight vendors, and global offices to secure timely, compliant, and competitive air rates
• Support Sales and Key Account teams by providing fast and reliable airfreight pricing solutions for spot quotes, contracts, and tenders (RFQs)
• Maintain and update airfreight pricing databases, rate sheets, and quotation systems, ensuring data accuracy and validity
• Monitor airfreight rate expirations, renewals, capacity constraints, and market changes to avoid pricing discrepancies
• Analyze airfreight costs, margins, and pricing performance to support profitable growth and informed decision-making
• Prepare pricing-related reports and support commercial KPIs such as turnaround time, competitiveness, and hit ratio
• Collaborate with Operations, Finance, and Customer Service teams to ensure airfreight pricing feasibility and operational alignment
• Ensure compliance with internal pricing guidelines, air trade regulations, and audit requirements
• Identify opportunities to improve airfreight pricing processes, tools, and overall efficiency.

Business Support Specialist, Pricing

Account Executive

• Sign new business in the Distribution market for the allocated Region
• Prospect for new business and develop a qualified pipeline of leads
• Manage client relationship
• Monthly billing and financial reporting
• Maintain client data
• Competitor and industry analysis
• Assist in tender/proposal production and delivery