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Manager

• The Inventory Manager is responsible for maintaining a perpetual record integrity to ensure the inventory accuracy within the facility while maximizing space utilization.
• The Inventory Manager monitors inventory levels, product movement, control/isolates non-conforming product (damage) as defined by local and work instructions.
• Ensuring a conforming product mix which facilitates efficient order fulfillment.
• The Inventory Manager oversees the functions performed by inventory associates and other such staff.
• Input data accurately into WMS.
• Efficiently stack and store product in appropriate area.
• Maintain an Maintains and enhances client relationship.
• Develops and implement space utilization plan to meet prescribed cost and service standards.

Inventory Manager

Operations

• Operate power industrial trucks to move and stack merchandise
• Unload inbound shipments and store products
• Pull and prepare shipments ensuring accuracy
• Maintain organized work area and equipment

Forklift Driver, Operations

• Oversee strategic direction, operation, compliance, and financial results
• Serve as primary customer interface for leadership decisions
• Champion local continuous improvement activities

General Manager

Customer Support

• Responsible for providing and maintaining effective customer service and satisfaction.
• Provide information to resolve customer shipment related issues.
• Interact with management and warehouse personnel to establish service criteria and meet customer requirements.
• Follow up with customers and other departments to resolve invoice problems and discrepancies.
• Audit air bills for completeness and accuracy.

Customer Service Representative – Team Lead

• Under the direction of the General Manager, responsible for day-to-day site Operations, including supervising warehousing, receiving, and shipping of product
• Planning of inbound and outbound volume, customer communication activities, space utilization & management, and equipment management
• People management responsibilities include hiring, training, labor management planning, conducting performance appraisals, addressing performance issues, and resolving problems
• Develop systems and procedures for managing operations, equipment, and products in a safe and profitable manner
• Manage operations to meet prescribed productivity and service goals
• Drives Continuous Improvement efforts and provides ideas and suggestions for operational efficiency
• Manage high level customer service standards
• Supports development of an annual operating budget

Operations Manager

Designer

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Senior Manager, Solutions Design

Supply Chain

• Dispatch drivers for U.S. Domestic shipment pick-ups and deliveries
• Ensure compliance with DOT regulations and established internal policies and guidelines
• Prioritize time-sensitive cargo
• Work closely with team members to meet or exceed all customer service requirements
• Develop and maintain positive customer, contractor & company driver relationships
• Work directly with customers on the receipt and processing of transportation requests
• Utilize various transportation software systems to facilitate material movement, planning and scheduling
• Handle dispatch with contractors, company drivers and partner carriers
• Track and trace shipments from pick-up through delivery to ensure accurate and up-to-date shipment information is being provided to customers
• Ensure problem resolution; including identifying issues, applying critical thinking to determine the best course of action, and implementing solutions
• Responsible for accurate data capture and system entry
• Communicate effectively with customers, contractors, company drivers, partner carriers and team members
• Promote the DSV Road Transport brand
• Assist with new account start-ups
• Adhere to all domestic and international shipping regulations and compliance
• Perform other duties and projects as assigned

Logistics Coordinator, Dispatch, Road Transport

• Lead operations in areas of injury prevention, safety communications, and hazardous materials compliance
• Develop and manage company safety programs and policies
• Conduct pre-operational risk assessments and implement risk mitigation measures
• Provide training and coaching to local Health & Safety Managers
• Conduct HSE audits and assessments
• Coordinate with OSHA, EPA, FDA, and address site-level issues

Manager, Safety

Content Writer

• Prepare and review customs documentation, including import and export declarations
• Ensure compliance with customs regulations, including tariff classification, valuation, and country of origin requirements
• Coordinate with internal teams, clients, customs brokers, and government agencies to resolve customs-related issues
• Maintain accurate and up-to-date knowledge of customs regulations and procedures
• Stay informed about changes in customs regulations, trade agreements, and industry practices
• Perform audits and reviews to assess compliance with customs requirements
• Provide guidance and support to colleagues on customs-related matters
• Handle customs inquiries, investigations, and disputes
• Monitor and track customs clearances and resolve any delays or issues
• Collaborate with customs authorities and participate in customs-related programs, such as C-TPAT or AEO
• Support the development and implementation of customs compliance procedures and policies

Customs Specialist – Entry Writer

Human Resources

• Provides solutions regarding HR needs, compensation and incentive plans, new hire orientation
• Supports hiring needs including posting jobs, screening and hiring candidates
• Assists in the resolution of Associate Relations issues and conducts investigations as necessary
• Maintains employee personnel files and HRIS system records in compliance with applicable legal requirements

P&O Business Partner, Human Resources

• Manages and builds the relationship with the clients at the site level.
• Oversees the work and output of any Team Leaders in the department.
• Responsible for the optimal preparation, administrative follow-up and securing of the inbound, picking, packing, VAL and outbound process.
• Provides guidance to staff and assigns task to Customer Service staff.
• Conducts staff meetings to review daily/weekly work activities, plan and assure continuous improvement.
• Fosters career development, best practices, and optimal morale in the organization.
• Relays consistent issues to the General Manager in a timely and efficient matter.
• Coordinates staffing of CS department.

Customer Service Manager

Business Development Rep

• Prospect and acquire new customers through outbound outreach including phone, email, and digital platforms
• Reactivate inactive or churned customer accounts
• Convert qualified leads into active shipping customers and revenue-generating accounts
• Identify and execute upsell and cross-sell opportunities within new and reactivated accounts
• Encourage one-time shippers to become recurring customers to improve retention and account activation
• Meet or exceed assigned activity, pipeline, and revenue performance metrics
• Build, manage, and prioritize a structured sales pipeline within the company CRM system
• Qualify leads using defined criteria and advance opportunities through the sales cycle
• Maintain accurate and complete CRM documentation, forecasting, and activity tracking
• Execute high-volume outbound outreach via calls, email, and digital platforms
• Identify customer needs, service gaps, and buying triggers to appropriately position company solutions
• Support onboarding of new customers to ensure a positive initial experience and repeat business

Business Development Specialist

• Provides leadership, supports and trains associates on best business practices and oversees the location’s operations
• Participates in efforts to grow the business unit while increasing the market presence as a premier logistics provider
• Helps build the division and location and interacts daily with the team and clients to build relationships and search for new/additional freight business
• Supervises branch members and performs the day-to-day duties associated with being the Branch Manager
• Manages the full Profit & Loss (P&L) for assigned business area, ensuring revenue and expense targets are met while maintaining operational efficiency
• Monitors and drives the development and growth of the business program
• Increases sales through development of new clients and existing clients
• Trains operations employees in freight sales techniques, goal development and performance measurements with a focus on business growth
• Assists direct reports with development of existing employees
• Develops and analyzes daily, weekly, and monthly reports for accuracy, trends, and areas needing sales development
• Continuously searches for ways to improve operational processes, define structure and increase productivity
• Monitors the performance of the members of each center to ensure compliance to policies, procedures, service standards, and increased business growth
• Acquires and applies professional/technical knowledge, skills, experience and judgment to accomplish results that contribute to the strategic business plans
• Motivates and supports co-workers, integrates and promotes the Company Values into daily actions and interactions (Integrity, Innovation, Teamwork, Dedication and Respect)
• Manages 1-10 people; Operational Account Managers and Carrier Sales Representatives
• Other duties and projects as assigned may include travel up to 25%

Branch Manager

• Drive branch growth by acquiring new clients and maintaining strong relationships with existing ones
• Ensure excellent customer service by fostering an environment of continuous improvement and accountability
• Regularly visit key clients to identify opportunities for further business development
• Oversee branch operations to ensure compliance with industry regulations and internal standards
• Use financial reports to manage cash flow, improve transportation yield, and control expenses
• Focus on driving profitable growth by increasing revenue and improving operational efficiency
• Develop and implement strategies to keep the branch competitive in the freight forwarding market
• Leverage market insights to adapt and enhance the branch’s operational performance
• Work closely with the leadership team to align branch goals with overall company objectives
• Promote a culture of integrity, transparency, and constructive feedback within the branch

• Responsible for design, develop, validate, and implement methods and tools that improve the operational flexibility and execution of a logistics system using appropriate engineering concepts and lean principles.
• Modify and improve existing logistics systems.
• Lead teams in the development and implementation of methods for material ordering, communication, transportation, packaging, layout and distribution within a supply chain.
• Analyze customer request for proposal information.
• Participate in solutions (operations design) and proposal/pricing development.
• Perform research, selection and implementation of optimum process improvement solutions designed to maximize efficiencies, quality and customer satisfaction.
• Prepare and deliver new business quotes to insure the utilization of best practice operating procedures.
• Utilize systematic and innovative problem solving techniques.

Inventory Manager

Forklift Driver, Operations

General Manager

Customer Service Representative – Team Lead

Operations Manager

Senior Manager, Solutions Design

Logistics Coordinator, Dispatch, Road Transport

Manager, Safety

Customs Specialist – Entry Writer

P&O Business Partner, Human Resources

Customer Service Manager

Business Development Specialist

Branch Manager

Branch Manager

Warehouse Supervisor, Operations