Customer Service Specialist

Cookie Information

Customer Service Specialist handling transport orders and customer service for DSV in an international logistics environment. Collaborating with the operational services to ensure customer satisfaction and efficient transport execution.

Posted 5/4/2026full-timePuurs • 🇧🇪 BelgiumMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

You receive the incoming transport orders, check the data provided by the customer, if necessary, request additional data from the customer
You follow up the transport orders in the company's own dispatch package
You intervene if transport assignments are in danger of being executed incorrectly
You mediate in a respectful and professional way with the customer and the operational services
You handle any complaints and/or escalations in a correct and customer-oriented manner
You accurately administer all interventions which later form the basis for KPI reporting

Requirements

What you’ll need

You can communicate fluently in Dutch and English
You are communicative, assertive, customer-oriented, proactive, careful, flexible and stress-resistant
You have an international mindset and an affinity with supply chain management
You have a good knowledge of MS-Office software and are open to new systems

Benefits

Comp & perks

We are a challenging work environment with plenty of opportunities for further professional growth and development (even internationally)
We have a direct and open corporate culture (Danish company)
You will receive a permanent contract with an attractive package of fringe benefits
Group insurance
Hospitalisation insurance
Meal vouchers
Eco vouchers
33 holidays
Possibility to lease electric bike
2 days of home office
Flexible working hours

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills

communicativeassertivecustomer-orientedproactivecarefulflexiblestress-resistant