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Customer Service Supervisor
Cookie InformationCustomer Service Supervisor overseeing daily activities in logistics company while managing a team of CSRs and ensuring customer satisfaction. Responsible for training and performance management of customer service staff.
Posted 5/4/2026full-timeIndependence • Ohio • 🇺🇸 United StatesJuniorMid-Level💰 $63,000 - $78,000 per yearWebsite
About the role
Key responsibilities & impact- Responsible for the day-to-day activities of the customer service department
- Responsible for training CSRs of the daily operations for the customer service group
- Ensures direct reports deliver projects within scope and on time and meet customer expectations
- Manages team vacations schedules and workload of team to assist in project prioritization
- Conducts project work as required
Requirements
What you’ll need- High school diploma or general education degree (GED)
- Minimum of 2 years in transportation/supply chain management in a 3PL environment
- Minimum of 2 years of successful management experience in a logistics, customer service or related field required
- Basic knowledge of WMS (Warehouse Management Systems)
- Proficiency in MS Office applications (to include Excel, Word & Outlook)
- English (reading, writing, verbal)
- Analytical and a solid mathematics foundation is a must.
- Excellent communications skills and able to deal with clients tactfully and efficiently.
- General understanding of the Supply Chain Management and Logistics industry including regulatory compliance.
Benefits
Comp & perks- Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
WMSMS OfficeExcelWordOutlookanalytical skillsmathematics
Soft Skills
communication skillstactfulnessefficiencyteam managementproject prioritization
Certifications
high school diplomaGED