Program Manager, Operations Support

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Program Manager guiding operational continuity and business implementations for global logistics provider DSV. Collaborating with engineering and operations to enhance efficiency and manage projects.

Posted 5/4/2026full-timeNorthlake • Illinois • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

The Program Manager, Operations Support, leads new business implementations and drives operational continuity across multiple sites.
Partners with Engineering to develop detailed process flows and layout plans, leads performance improvement initiatives and crisis management support, and oversee operational reviews for RFPs and implementation tollgates.
Direct hyper care support for relocations, application migrations, and new launches, while managing UAT and volume stress testing.
Actively leads engagement in DQP sessions and cross-functional planning forums to drive successful outcomes.
Ensures the development of systems and procedures for managing operations, equipment, and products in a safe and profitable manner in accordance with company policies, guidelines, and procedures.
Assists Operations to meet prescribed productivity and service goals.

Requirements

What you’ll need

(Intermediate to advanced) experience with Microsoft Power Platform
Bachelor’s degree in Industrial Engineering, Supply Chain, Operations Management, or related field (or equivalent experience).
4 - 6 years of experience in operations, logistics, or program management.
Demonstrated ability to design and implement process engineering solutions, drive operational enablement, and oversee complex system testing.
Analytical and problem-solving skills, with the ability to translate data into actionable strategies.
Skilled at managing multiple priorities across concurrent, enterprise-level projects while ensuring delivery on time and within budget.
Familiarity with Lean, Six Sigma, and Kaizen methodologies, with a history of applying continuous improvement practices to achieve measurable results.

Benefits

Comp & perks

DSV complies with all corporate and site-specific policies.
Support overall stabilization objectives within the operations support team.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process engineeringoperational enablementsystem testingUATvolume stress testingLean methodologySix SigmaKaizendata analysisproject management

Soft Skills

analytical skillsproblem-solving skillscommunication skillsorganizational skillsleadership skillsability to manage multiple prioritiescollaborationcrisis managementengagementstrategic thinking