Senior Operations, Team Lead, Dispatch Transportation

Cookie Information

Senior Operations, Team Lead overseeing dispatch operations at DSV, ensuring compliance and optimal service levels. Resolving transportation issues and maintaining vendor relationships in Houston.

Posted 5/4/2026full-timeHouston • Texas • 🇺🇸 United StatesSenior💰 $64,000 - $86,000 per yearWebsite

About the role

Key responsibilities & impact

Oversee the work of others who coordinate shipment according to customer instructions (SOP’s)
Ensure compliance to DOT regulations and established internal policies and guidelines
Provide solutions in resolving transportation issues and inquiries
Ensure dispatch teams work effectively and in a manner that optimizes service levels on every shipment executed
Act as escalation point for branch teams, related to any service
Resolve internal cross-team conflicts and escalate unresolved issues to next management level
Develop and maintain relationships with key partners
Ensure Vendor performance is exceptional
Manage Vendor visits & QBR reviews with relevant Vendor counterparts and team colleagues when required
Ensure the selection of the most optimal services and Vendors considering cost, lead times, reliability
Manage all Vendor escalation and related internal communication between DSV stakeholders
Ensure an appropriate and balanced workload for individual teams members and the team overall
Ensure successful Implementation of new processes, standards, guidelines when required
Continuously review performance of team and evolve processes to improve operational performance
Ensure the overall performance of the team meets and exceeds specified internal/external KPI's, Service Level Agreements (SLA's)

Requirements

What you’ll need

10+ years of experience in Logistics and customer service environment
Bachelor’s degree or equivalent required
Proficiency in Microsoft Office Suite including but not limited to Outlook, Word, and Excel
Good understanding of ocean export/import operations and transload operations
Essential - Experience in trucking carrier deliveries/recovery process and terminal port/CY requirements
Maintain composure under pressure in a fast-paced environment
Email and Telephone etiquette
Ability to troubleshoot day-to-day issues that may arise during pick-up or delivery process

Benefits

Comp & perks

medical, prescription, dental, vision, and life insurance
flexible and health spending accounts
short and long-term disability coverage
401(k) plan with company-matching contributions up to 5%
generous paid time off
paid holidays and additional floating holidays

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

logisticscustomer serviceocean export operationsimport operationstransload operationstrucking carrier deliveriesrecovery processterminal port requirementsKPI managementSLA management

Soft Skills

problem-solvingcommunicationrelationship managementconflict resolutionteam managementcomposure under pressureorganizational skillsleadershipadaptabilityperformance improvement

Certifications

Bachelor's degree