ConnectWise

Director

• Partner with executive leadership to define and communicate strategic priorities, goals, and success metrics.
• Translate high-level strategies into actionable plans and ensure alignment across departments and teams.
• Monitor progress against strategic objectives and provide insights to adjust course as needed.
• Facilitate strategic planning sessions and ensure outcomes are documented and tracked.
• Establish and manage the rhythm of the business, including leadership meetings, quarterly business reviews, and annual planning cycles.
• Develop and maintain governance frameworks to ensure accountability and transparency in decision-making.
• Drive operational efficiency by identifying and resolving bottlenecks in processes and workflows.
• Lead cross-functional strategic programs from initiation through execution, ensuring delivery on time and within scope.

Strategic Programs Director

Full-stack Engineer

• You will be a senior engineer on the x360Sync team at ConnectWise, owning development of the macOS agent — a native desktop application at the heart of the x360Sync backup and file sync product
• Design, implement, and maintain features in the x360Sync macOS agent, working primarily in C++ with Swift and Objective-C for platform-native integrations
• Debug and resolve production issues, including deep-dive investigation across the application stack and macOS system APIs
• Participate in architecture and design discussions, contributing technical recommendations grounded in macOS platform best practices
• Write clean, well-tested code and take part in code reviews — both giving and receiving constructive feedback
• Collaborate with product managers, QA engineers, and cross-functional teams to deliver features on schedule without cutting corners on quality
• Contribute to improving engineering standards, internal tooling, and development processes
• Help scope and break down complex problems into well-defined tasks for yourself and the broader team
• Document technical decisions, system behavior, and processes clearly for teammates and future contributors

Senior Software Engineer

Performance Marketing

• Own the demand generation strategy and execution for IT buyers across target industries, partnering closely with Sales leadership and cross-functional teams to build a scalable, high-performing growth engine
• Help evolve and operationalize ConnectWise's go-to-market approach for internal IT, adapting and tailoring existing GTM motions to effectively reach, engage, and convert internal IT buyers.
• Develop and execute integrated campaign strategies spanning channel/indirect motions, digital demand generation, and brand awareness programs to drive pipeline and revenue outcomes.
• Orchestrate integrated campaigns across inbound and outbound channels in partnership with Field Marketing, Digital Marketing, and Marketing Ops
• Own pipeline metrics for the internal IT business, including MQL volume, MQL-to-SQO conversion, pipeline creation, velocity, and contribution to bookings targets.
• Partner with Rev Ops to build reporting rhythms that track performance, surface leakage, and drive continuous optimization
• Act as the internal champion for the internal IT buyer segment, communicating campaign strategy, performance, insights, and upcoming programs to Sales leadership and key stakeholders.
• Identify gaps in the demand engine and bring forward recommendations to close them

Demand Generation Manager

Account Manager

• Design and execute ABM plays across acquisition, competitive displacement, and named accounts
• Build and manage tiered target account lists using data sources like Demandbase, ZoomInfo, and intent signals
• Translate strategy into clear, actionable weekly plans (accounts, plays, owners)
• Orchestrate multi-channel campaigns including paid media, outbound sequences, direct mail, events, and executive roundtables
• Partner cross-functionally with Sales, SDRs, Demand Gen, and Digital teams to drive coordinated account engagement
• Map buying committees within target accounts to refine messaging and outreach
• Own reporting on pipeline sourced/influenced, account engagement, and campaign performance

Account Based Marketing Manager

• Own demand generation strategy and pipeline performance for the Cybersecurity & Data Protection business.
• Build and execute integrated campaigns that engage IT and security leaders throughout the buyer journey.
• Partner closely with Sales, Product Marketing, RevOps, Digital, and Content teams to drive go-to-market success.
• Analyze performance, optimize programs, and identify new opportunities to accelerate growth.
• Serve as the marketing lead and advocate for one of ConnectWise's most strategic solution areas.

Customer Support

• Provides support to partners with a high attention to detail
• Researches, analyzes, and documents findings
• May influence others within the Services & Support team through the explanation of facts, policies, and practices
• Interacts with partners to provide support via email, phone, chat, cases, and remote sessions
• Maintains a knowledge base of our products and services and provides high quality support to partners during each interaction
• Discusses partners’ operational challenges and evaluates business data to identify areas of opportunity to help partners optimize their business strategies
• Provides guidance and performs regular queue review for junior team members
• Identifies and escalates trending issues and potential software defects to leadership and development
• Acts as an escalation point for complex issues
• Contributes to written articles for internal and external knowledge base
• Identifies and escalates situations requiring urgent attention to appropriate teams
• Documents partner interactions, troubleshooting, and results in a clear and concise manner and accurately reports customer feedback to Engineering
• Manages a queue of resolving support cases
• Engages in the application of best practices per technical documentation and provides solutions based on diagnosis of the problem
• Communicates new release features and improvements to our partners that better their experience

Software Support Specialist II

Customer Success Manager

• The Partner Success Manager I/ Customer Success Manager is responsible for alignment at the leadership level of our partners while building and maintaining strong relationships to help these select partners progress on their transformation journey.
• This role works in partnership with cross-functional teams to help customers accelerate business value and ROI from their investment with ConnectWise.
• Provides support to cross-functional teams, with a high attention to detail.
• Use internal tools (e.g. Gong, Gainsight, Salesforce) to Research, analyze, and document findings.
• Ensures that partners maximize ROI and adoption, and collaborate with other ConnectWise stakeholders to ensure adoption and a successful renewal.
• Builds and nurtures relationships across accounts to solidify our partnership and commitment to the partner.
• Effectively networks within accounts to help partners achieve their objectives.
• Monitors partner usage data, health indicators, partner maturity scores, renewal dates, and growth opportunities and translates into strategies for success.
• Develops an understanding of typical business challenges faced by partners to address their needs.
• Identifies risks to the partner that inhibit their stated business goals and create mitigation strategies.
• Navigates customer organizational structures to identify and build relationships with executives and stakeholders.
• Propose solutions to partner problems based on the ConnectWise platform aligned to playbooks; escalate complex scenarios to senior resources.
• Identifies escalations and coordinates resolution with leadership and cross-functional teams.
• Conduct regular Quarterly Business Reviews (QBRs) with partners to assess performance, identify opportunities for growth, and strengthen strategic alignment.

Machine Learning Engineer

• The Principal Machine Learning Engineer is responsible for building Machine learning models based on diverse business requirements, setting up the pipelines, and assisting in delivering thoughtful experiences for our partners. This role works in partnership with cross-functional teams to contribute to the development of cutting-edge ML solutions.
• Builds/ Optimizes machine learning models.
• Researches, analyzes, and documents findings.
• Assists in delivering production grade machine learning services that power the ConnectWise platform and products.
• Designs and maintains machine learning infrastructure.
• Informs, influences, supports, and executes on product decisions and product launches.
• Works with cross-functional teams to ensure that proper data pipelines are established to ensure availability of high-quality data.

Principal Machine Learning Engineer

Sales Engineer

• Partner with Sales teams to support customer engagements and drive revenue opportunities.
• Conduct discovery conversations to understand business and technical requirements.
• Present compelling product demonstrations and technical presentations tailored to customer needs.
• Execute proof-of-concept (POC) engagements that showcase business value and technical capabilities.
• Assist with customer evaluations and technical assessments throughout the sales process.
• Analyze customer requirements and recommend solutions that maximize business outcomes.
• Represent both the technical and functional aspects of our products and services.
• Develop business cases and ROI analyses that demonstrate the value of our solutions.
• Collaborate with customers to position technology for both business and technical stakeholders.
• Serve as a trusted advisor, helping organizations adopt and optimize our solutions.
• Prepare and contribute to technical RFPs, RFIs, and RFQs.
• Deliver technical training and product knowledge sessions to customers and internal teams.
• Gather customer feedback and provide insights to Product and Engineering teams.
• Maintain expertise in emerging technologies, market trends, and industry best practices.
• Support cross-functional teams through coaching, product guidance, and technical consultation.
• Pursue ongoing professional development and technical training.
• Share knowledge and best practices across the organization.
• Mentor and support other team members as needed.

Account Executive

• Own the full sales cycle including prospecting, qualification, negotiation, and closing
• Acquire and manage partners within your assigned territory and Ideal Customer Profile
• Drive new partner acquisition through outbound outreach (calls + email) and strategic account development
• Build and maintain a high-quality pipeline aligned to quarterly and annual targets
• Execute ConnectWise’s value-based sales methodology
• Negotiate pricing, contract terms, and implementation plans
• Partner cross-functionally with internal teams to deliver seamless customer experiences
• Ensure deals meet pricing, margin, and contract standards

Senior Account Executive

IT Support

• Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations
• Foster a high-performance, collaborative, and resilient team culture
• Own and execute our IT infrastructure strategy aligned to business priorities
• Lead cloud adoption and optimization across AWS, Azure, or GCP
• Champion automation and DevOps to improve efficiency and scalability
• Ensure highly available, secure, and reliable infrastructure services
• Drive continuous improvement through strong SLA/KPI management
• Oversee incident, problem, and change management processes
• Partner with Security and Engineering to ensure compliance and risk mitigation
• Lead disaster recovery and business continuity planning
• Engage with executive leadership on strategy, priorities, and risk
• Collaborate cross-functionally across IT, Security, Engineering, and Business teams
• Manage key vendor relationships and ensure value delivery

Senior Director, IT Infrastructure and Operations

Product Manager

• Define and execute the product strategy and roadmap, with a focus on AI-powered features and workflow automation
• Gather and translate customer, market, and data insights into clear, actionable product requirements
• Identify, evaluate, and implement AI platforms/tools to improve operational workflows and product capabilities
• Manage and prioritize the product backlog to align with AI-driven innovation goals
• Collaborate with engineering, data, and AI/ML teams to deliver scalable solutions
• Monitor product performance, adoption, and user experience, leveraging AI insights where applicable
• Continuously identify opportunities to optimize workflows through AI and automation
• Represent the product with partners and stakeholders, articulating AI strategy and value

Product Manager – AI

Marketing

Human Resources

• Partner with leaders, including executives, on employee relations, performance management, and organizational effectiveness
• Provide guidance on employment laws, HR policies, and best practices across U.S. and international teams
• Handle employee relations matters (terminations, investigations, reductions, difficult conversations)
• Manage HRIS data, reporting, and compliance requirements
• Support and improve HR programs, training, and key initiatives

HR Business Partner

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail.
• Researches, analyzes, and documents findings.
• May coach, review, and/or delegate work to other team members.
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal.
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business.
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs.
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events.
• Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team.
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations.