ConnectWise

Customer Success Manager

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail.
• Researches, analyzes, and documents findings.
• May coach, review, and/or delegate work to other team members.
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal.
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business.
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs.
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events.
• Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team.
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations.

Partner Success Manager

SDET

• The Software Test Engineer II is responsible for creating and maintaining automated tests from manual test scripts and test cases
• This role works in partnership with the Engineering teams to provide input on functional requirements, product designs, schedules, and potential problems
• Provides support to the Quality Engineering teams, with a high attention to detail in a disciplined agile environment
• Researches, analyzes, and documents findings
• Tests complex API, web, and network/infrastructure based applications that reference database back-end systems
• Creates and maintains automated test cases, executes test suites, reviews and diagnoses reported bugs, and ensures overall system quality prior to a customer release
• Designs, develops, maintains, and troubleshoots automated suites of tests through continuous integration for value added feedback
• Derives testing requirements throughout the development cycle
• Reproduces, debugs, and isolates problems and verifies fixes
• Assists in creation of software artifacts including test plans, test cases, test procedures, and test reports
• Plans test schedules and/or strategies in accordance with project scope and delivery dates
• Reviews software documentation to ensure technical accuracy, compliance, and completeness and to mitigate risks
• Provides feedback and recommendations to Engineering teams on software usability and functionality
• Identifies program deviance from standards and suggests modifications to ensure compliance
• Develops and specifies standards, methods, or procedures to determine product quality or release readiness
• Conducts historical analyses of test results
• Collaborates with colleagues to evaluate or diagnose problems and recommend possible solutions

Software Test Engineer II, Python, Virtualization

Data Engineer

• Lead and mentor a team of data engineers, fostering a culture of innovation and continuous improvement.
• Design, implement, and optimize data pipelines and ETL processes to support business needs.
• Collaborate with data scientists, analysts, and other stakeholders to understand data requirements and deliver solutions.
• Ensure data quality, governance, and compliance with industry standards and best practices.
• Evaluate and integrate new technologies and tools to enhance data processing capabilities.

Manager, Data Engineering

Security Analyst

• The Security Analyst II is responsible for performing necessary operations activities, including assisting with the notification, identification, escalation, and remediation of security related threats and breaches.
• This role works in partnership with cross-functional teams to provide timely support on threats, vulnerabilities, and exploits across the industry.

Security Analyst II

Financial Planning and Analysis

• Partner with departmental leaders to support financial planning, budgeting, forecasting, and data-driven decision-making. This role will have a particular focus on partnering with IT, Finance, HR, Legal and Facilities leadership.
• Analyze current and historical trends in key performance indicators (KPIs)
• Monitor and interpret financial results to identify business opportunities and risks; advise leadership on recommended actions
• Build and maintain financial models to support strategic initiatives and scenario planning
• Lead components of the annual budgeting process, monthly forecasts, and long-term strategic planning
• Support cross-functional teams with high attention to detail and financial rigor
• Drive process improvements to enhance data integrity and reporting accuracy
• Assist in evaluating the financial impact of strategic initiatives and M&A opportunities
• Collaborate with manager to cascade approved budgets across the organization and address inquiries

Senior Financial Analyst

Manager

• Lead and scale a multidisciplinary delivery team operating globally across multiple locations and ConnectWise products, ensuring consistent execution, quality, and outcomes.
• Design, standardize, and continuously improve scalable delivery motions (Quickstart, low-touch, and tech-touch) to reduce time-to-value and increase adoption across the largest partner and customer segments.
• Own the scale delivery operating model (intake, triage, segmentation, packaging, and capacity planning) to ensure the right level of touch is applied efficiently and consistently.
• Define and govern end-to-end partner journey handoffs (e.g., Sales to Onboarding & Consulting, and Onboarding & Consulting to CSM/Support), including entry/exit criteria, required artifacts, and closed-loop feedback to reduce friction and rework.
• Design and implement AI- and automation-driven initiatives to enhance the onboarding experience (e.g., guided setup, proactive insights, automated data validation, and next-best-action recommendations) and improve delivery efficiency.
• Establish quality governance and performance measurement for scaled onboarding and consulting (CSAT, adoption milestones, time-to-value, rework/defect rate, efficiency, and coverage ratios by touch model), and provide regular visibility to stakeholders.
• Capture partner feedback and delivery insights, and partner with Product, Support, and Operations to improve in-product onboarding, tooling, workflows, and best practices across the ConnectWise Platform.
• Design and run a continuous enablement program for the Onboarding & Consulting team (role-based curricula, playbooks, product release readiness, AI tool training, and quality coaching) to sustain global consistency.
• Drive distribution enablement within the Onboarding & Consulting practice by creating and operationalizing scalable delivery toolkits (playbooks, templates, AI-assisted assets, and training) that enable consistent Quickstart, low-touch, and tech-touch onboarding and consulting experiences across products.
• Develop and maintain concise delivery documentation and partner-facing guidance (Quickstart checklists, standardized configurations, success plans, and troubleshooting guides) to support repeatable adoption and outcomes at scale.
• Triage and validate delivery blockers and product/service issues impacting onboarding, drive resolution with the appropriate teams, and ensure clear documentation and structured communication.
• Manage multiple concurrent scale-delivery initiatives across products and regions, balancing priorities while maintaining accurate documentation, stakeholder communication, and risk management.
• Collaborate closely with the Scale Project Management organization and operations to coordinate planning and delivery for scaled onboarding and consulting programs, ensuring timelines, dependencies, and outcomes are met.
• Drive partner satisfaction by delivering consistently high-quality experiences and improving feedback and survey results through measurable service improvements.

Senior Manager, Scale Delivery – Professional Services

Security Engineer

• Sets an example for other GTM function members in all phases of planning and execution
• Is a subject matter expert on security products to other GTM function members
• Ensures policies, practices, and procedures are understood and followed by team members, partners, customers, and stakeholders
• Develops unified product positioning and messaging that differentiates our products in the market
• Develops and communicates ideal customer profiles and value propositions of our products as well as the tools that support the selling process
• Oversees security product launches and releases while coordinating the cross-functional execution
• Monitors internal processes for efficiency and validity pre- and post- product launch
• Serves as a resource for customer-facing release webinars, analyst research and briefings, and other market-centric engagements
• Understands the market landscape and works with the competitive intelligence team to drive actionable insights about opportunities and threats in the market
• Assists with communications, marketing campaigns and sales programs to drive demand for products
• Develops and manages the positioning and messaging for product expansion strategies
• Engages in continuous improvement of team processes

Product Marketing Manager, Security Products

Director

• The Sr. Director of Professional Services leads the ConnectWise Consulting organization and is accountable for predictable, high-quality execution of non-scale (high-touch, complex) consulting engagements, partner outcomes, and operational rigor across Consultants, Project Managers, and Technical Services.
• The role owns short- to midterm strategy execution and operating direction for the organization, including performance management across delivery quality, partner satisfaction, time-to-value, adoption, retention impact, and operational efficiency (utilization and margin).
• A core focus is Consulting360, the flagship service offering—owning execution excellence and ongoing evolution of the delivery model, assets, and enablement to expand ConnectWise Consulting into a business consulting function with measurable partner impact.
• The Sr. Director defines and enforces delivery standards and governance, including SOW scoping discipline and change control, and runs a consistent operating cadence to drive accountability and operational rigor.
• The role drives cross-functional interlock with Sales, Product, Partner Success, Support, Enablement, Finance, and Operations, including alignment that supports services attach where appropriate, and closed-loop feedback that removes friction and improves partner outcomes.
• The Sr. Director drives an AI & Automation-first strategy and execution by adopting tools and workflows that improve efficiency, quality, scalability, and insights.
• The role provides regular reporting and forecasts to senior leadership and monitors industry and MSP market trends to continuously improve delivery.

Senior Director, Professional Services

Full-stack Engineer

• System Engineering: Design, build, and maintain large-scale production services, web applications, data pipelines, and streaming systems.
• Agile Participation: Work actively within an Agile/Scrum framework, participating in sprint planning, daily stand-ups, retrospectives, and demos.
• Operational Excellence: Debug production issues across services and multiple levels of the stack; work on systems critical to the company's current and future operations.
• Mentorship & Influence: Influence others within the Software Engineering team through the explanation of facts, policies, and practices.
• Standards & Tooling: Assist with the improvement of organizational engineering standards, tooling, and processes.
• Quality & Validation: Evaluate code for validity, proper structure, and alignment with industry standards; participate in testing and certification.

Senior Software Engineer

SEO Marketing

• Own and evolve the SEO and answer engine optimization (AEO) strategy in alignment with the buyer’s journey, marketing funnel, and website roadmap.
• Conduct keyword research and search intent analysis to identify high-impact opportunities.
• Develop organic growth strategies across search engines, YouTube, Reddit, and emerging discovery platforms.
• Ensure content strategy and site architecture support both traditional search visibility and AI driven answer engines.
• Lead technical, on-page, and off-page SEO initiatives to improve crawlability, rankings, and overall site performance.
• Apply AEO best practices, including structured content, schema markup, and AI-friendly content architecture.
• Partner with developers, content marketers, and SEO specialists to prioritize and implement optimizations.
• Support scalable organic growth through AI-assisted and agentic content workflows where appropriate.
• Measure and communicate the impact of SEO and AEO efforts on key business outcomes, including MQLs, SQOs, and pipeline contribution.
• Build and maintain dashboards and performance reports using GA4, Siteimprove, Power BI, Excel, and related tools.
• Translate performance data into actionable recommendations for content, product marketing, and demand generation teams.
• Translate technical SEO findings into clear, actionable recommendations for web developers and product managers.
• Partner with marketing, product, content, and development teams to embed SEO into campaign planning, website updates, and content creation.
• Coordinate with internal specialists and stakeholders to ensure consistent execution across SEO initiatives.
• Collaborate with in-house SMEs and agency experts to help ensure company websites reflect current SEO and AEO best practices.

Senior SEO Manager

• Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal
• Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business
• Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs
• Acts as an escalation point to drive resolution in a timely, proactive manner
• Travels to partner locations and IT Nation events
• Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team
• Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations

Partner Success Manager

Software Test Engineer II, Python, Virtualization

Manager, Data Engineering

Security Analyst II

Senior Financial Analyst

Senior Manager, Scale Delivery – Professional Services

Product Marketing Manager, Security Products

Senior Director, Professional Services

Senior Software Engineer

Senior SEO Manager

Partner Success Manager – German Speaking

Partner Success Manager