ConnectWise

Project Manager

• The Project Manager is responsible for overseeing the successful completion and delivery of all assigned projects within their specified timelines, budgets, and scope.
• This role works in partnership with cross-functional teams to identify potential problems and provide effective solutions in reaction to the application of concepts, techniques, knowledge, or processes developed to support the assigned projects.
• Provides support to cross-functional teams, with a high attention to detail
• Research, analyzes, and documents findings
• May coach and review the work of other team members
• Collects and manages requirements from all stakeholders for each assigned project
• Creates and maintains detailed business project plans and status reports
• Ensures task lists and timelines for projects exist and are updated and reviewed
• Obtains updates from all project participants and covers the plans during calls with a special focus on upcoming milestones, missed dates, and project risks
• Organizes project meetings and ensures appropriate documents are prepared and updated for these meetings
• Serves as a main point of contact for various business units to ensure teams remain in synergy
• Manages project management of service offerings/launches/changes throughout implementation
• Identifies and presents innovative and creative service solutions
• Identifies business and operational requirements based upon the objectives of each service
• Coordinates and builds strong working relationships with cross-functional teams
• Motivates people involved in the project to complete tasks on time
• Identifies gaps, pain points, and opportunities for change
• Makes recommendations based on facts and validation at a qualitative and quantitative level using multiple sources
• Monitors internal processes for efficiency and validity during pre- and post-project execution

Sales Engineer

• Provides support to the Sales team(s), with a high attention to detail
• Researches, analyzes, and documents findings
• May coach, review, and/or delegate work to other team members
• Provides expert technical training to clients and communicates customer feedback for future product developments
• Represents both technical and functional aspects of our suite of products/services and proposes how these benefit prospective customers
• Provides exemplary technical expertise and independent creative discretion in producing technical and product demonstrations and presentations
• Proactively scopes technical solutions required to align product designs to partners’ businesses by interpreting requirements for larger and complex partner needs
• Executes proof of concepts with prospects at both a technical and business level to show value
• Exercises discretion and judgement regarding product specifications required to address customer requirements, assess customers’ needs, and recommend solutions that optimize value
• Works independently or as part of a sales team with customers to position technology to both business and technical users in a consultative manner and through product capability assessments
• Prepares, researches, and provides input into technical RFPs/RFQs
• Serves as a key point of contact for cross-functional teams to provide product knowledge and technology expertise through training, coaching, and product support
• Pursues and maintains professional and technical knowledge through ongoing training and education

Senior Sales Engineer

Marketing

• Plan and execute tradeshows, roadshows, Lunch & Learn events, and other pipeline-generation programs
• Own end-to-end event execution, including logistics, vendors, staffing, timelines, and onsite delivery
• Serve as the primary onsite lead, managing setup, execution, teardown, and real-time issue resolution
• Travel to support in-person events and ensure consistent execution standards
• Lead onsite staff, vendors, and partners to ensure smooth, professional event execution
• Analyze and present post-event reporting, including attendance, engagement, pipeline impact, and qualitative insights

Field Marketing Manager

Financial Planning and Analysis

• Lead Corporate FP&A Team: Manage and develop a high-performing team, fostering accountability and collaboration. Lead, coach and develop team members.
• Expense Planning & Forecasting: Own near-term and long-term forecasting for all three financial statements. Identify key risks and opportunities.
• Financial Reporting: Drive monthly reporting, including financial analysis and insights for executive leadership and Board of Directors reporting.
• Annual Planning: Oversee corporate planning processes, including expense budgets and long-range financial models.
• Support Finance Business Partnering: Provide timely reporting and analysis to enable strong partnerships between Finance and each business function. Collaborate with finance business partners to ensure accurate planning inputs.
• Ad Hoc Analysis: Deliver high-quality analysis to support strategic decision-making.
• Cross-Functional Collaboration: Work closely to ensure alignment with Accounting and other teams within Finance, and to provide decision-support to the broader organization.
• Continuous Improvement: Drives operational and financial process improvement practices to ensure data integrity and optimize utilization of internal resources.

Director, FP&A

• Lead the planning and execution of complex, cross-functional initiatives
• Ensure project outcomes align with broader program and portfolio objectives
• Develop and maintain comprehensive project plans and status reports
• Facilitate effective project governance and decision-making
• Manage project risks and adapt plans as priorities evolve

Senior Project Manager – Business Strategy

Program Manager

• Provides support to the IT Nation team, with a high attention to detail
• Researches, analyzes, and documents findings
• May coach and review the work of other team members
• Designs and implements IT Nation Evolve programs, driving focus on vital behaviors and improving business performance
• Identifies, recruits, coaches, and trains facilitators for IT Nation groups
• Develops group level accountability practices and tracking
• Utilizes knowledge of partners and information gathered to provide feedback for future IT Nation Programs

Sales

• Responsible for the entire sales cycle for Remote Support & Privilege Access products targeting Managed Service Providers and Internal IT markets
• Focus on acquiring new customers through consultative, value driven sales motions
• Responsible for prospecting, discovery, demos and pipeline management to drive acquisition and upsell for ConnectWise to surpass monthly targets
• Ability to run repeatable GTM campaigns to prospect into new accounts to establish relationships with buyer personas within our Ideal Customer Profile and target markets
• Consultative selling by qualifying prospective accounts and solving pain points to build and maintain a pipeline
• Excellent presentation and communication skills including webinars, written presentation and event attendance to mature pipeline
• Strong sales fundamentals; discovery, buyer management, ROI storytelling, objection handling
• Ability to manage multiple stakeholders through sales cycles whilst protecting margin
• Follows the sales forecast process to manage pipeline and exceed monthly and annual sales targets

Digital Sales Manager

Vice President

• Responsible for leading a global team of experienced professionals and managers focused on the IT Delivery strategy for innovation through IT
• Sets goals and objectives for multiple teams for achievement of operational results
• Acts as a department leader while establishing and implementing strategies that have short to mid-term impact on the business results in alignment with the functions objectives
• Functions as the SME of the IT team and provides updates and communication to Executive Leadership
• Manages experienced professional and management level colleagues
• Develops plans and talent required to optimize the execution of the IT team’s strategies
• Manages, mentors, and coaches to develop a collaborative and dynamic team
• Coordinates cross-functional communication to align on initiatives and strategies to drive efficiency
• Champion an AI-first approach and promote adoption of AI, Agile, and IT Delivery principles across the enterprise
• Defuse conflicts, secure consensus, and clarify ambiguous technical or business use cases
• Lead IT Steer-Co and organize IT structures aligned with business functions and value streams
• Develop and manage IT intake, prioritization, and portfolio processes for visibility and impact measurement
• Establish delivery models in JIRA/Azure DevOps, including dashboards, scoring metrics, and continuous integration principles
• Partner with IT leaders to define release processes, composable architecture strategy, and cadence communication
• Work with Product Owners/Managers on backlog structuring and requirements gathering
• Collaborate with business partners to anticipate innovation needs and integrate them into IT’s roadmap
• Directly manage strategic initiatives and track IT accomplishments
• Improve delivery velocity and quality across IT teams
• Ensure governance, compliance, and security are embedded in development stages

VP, IT Delivery

Business Analyst

• The Technical Business Analyst will work with product owners and requesters to gather requirements.
• Validate processes, understand scope, test steps to reproduce, and assist with demos and training for system requests.
• Review, analyze and evaluate the systems and user needs.
• Produce documentation of both current and new processes as well as system flow diagrams.
• Work in partnership with cross functional teams to assist in any projects assigned to ensure the project is well defined and coordinated.
• Provides support to cross functional team(s), with a high attention to detail.
• Researches, analyzes, and documents findings.
• Document and distribute new or revised processes and procedures that result from project efforts.
• Analyze business problems and recommends solutions.
• Write user stories with detailed acceptance criteria.
• Create and implement solution design that will meet the needs of the business.
• Create and implement project plans when applicable.
• Test the design, manage QA and UAT, verify solutions.
• Write up and keep detailed records of initiatives.
• Perform System demo, participate in user acceptance testing, and conduct user training.
• Facilitate user acceptance and sign off.