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Partner Success Manager
ConnectWisePartner Success Manager collaborating with Sales and Support teams to enhance partner value at ConnectWise. Focused on retention, satisfaction, and expanding partnership through strategic solutions.
About the role
Key responsibilities & impact- Provides support to the Sales, Marketing, and Support team(s), with a high attention to detail.
- Researches, analyzes, and documents findings.
- May coach, review, and/or delegate work to other team members.
- Ensures that partners receive maximum value from their investments in the ConnectWise platform, utilizing all of their licenses, identifying new opportunities, and collaborating with other ConnectWise stakeholders to ensure adoption and a successful renewal.
- Proposes solutions to partner problems based on the ConnectWise platform and deep understanding of the partners business.
- Develops an understanding of typical business challenges faced by partners and common objectives to appropriately map ConnectWise platform features and associated business benefits to address their needs.
- Acts as an escalation point to drive resolution in a timely, proactive manner
- Travels to partner locations and IT Nation events.
- Helps create scalable playbooks and process around partner interactions and profiles that can be used across the entire PSM team.
- Identifies processes to facilitate cross-functional communication, prioritization, and visibility for requests and escalations.
Requirements
What you’ll need- Bachelor's degree required in related field or equivalent business experience
- 6+ years of relevant experience
- Preferred: Master of Business Administration (MBA)
- Preferred: 5+ years in SaaS industry
Benefits
Comp & perks- Flexible work arrangements
- Professional development opportunities
ATS Keywords
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Soft Skills
attention to detailcoachingdelegationproblem-solvingcollaborationcommunicationprocess developmentescalation managementresearchanalysis
Certifications
Bachelor's degreeMaster of Business Administration (MBA)