Senior Director, IT Infrastructure and Operations

ConnectWise

Senior Director of IT Infrastructure & Operations leading and modernizing global technology environment. Overseeing a globally distributed team while driving cloud transformation and operational excellence.

Posted 6/16/2026full-time🇺🇸 United StatesSeniorWebsite

Tech Stack

Tools & technologies

AWSAzureCloudGoogle Cloud Platform

About the role

Key responsibilities & impact

Build and lead a global team of managers and technical experts across infrastructure, cloud, network, and IT operations
Foster a high-performance, collaborative, and resilient team culture
Own and execute our IT infrastructure strategy aligned to business priorities
Lead cloud adoption and optimization across AWS, Azure, or GCP
Champion automation and DevOps to improve efficiency and scalability
Ensure highly available, secure, and reliable infrastructure services
Drive continuous improvement through strong SLA/KPI management
Oversee incident, problem, and change management processes
Partner with Security and Engineering to ensure compliance and risk mitigation
Lead disaster recovery and business continuity planning
Engage with executive leadership on strategy, priorities, and risk
Collaborate cross-functionally across IT, Security, Engineering, and Business teams
Manage key vendor relationships and ensure value delivery

Requirements

What you’ll need

Proven experience leading global infrastructure and operations teams at scale
Deep expertise across enterprise infrastructure, cloud platforms, networking, and ITIL-based operations
Strong track record driving cloud transformation, automation, and modernization initiatives
Executive presence with the ability to influence senior leaders and stakeholders
Experience managing budgets, vendors, and optimizing costs
Strong decision-making skills in complex, high-impact environments.
12–15+ years of IT infrastructure and operations experience
7–10+ years of leadership experience, including managing leaders
Experience in enterprise, global environments
Bachelor’s degree in IT, Computer Science, Engineering, or related field (Master’s preferred)
Certifications such as ITIL, AWS/Azure, CISSP, or TOGAF are a plus.

Benefits

Comp & perks

Flexible (Remote / Hybrid / Onsite)
Up to 20–30% travel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

cloud adoptionautomationDevOpsSLA managementKPI managementincident managementproblem managementchange managementdisaster recoverybusiness continuity planning

Soft Skills

leadershipcollaborationinfluencedecision-makingteam culturestrategic engagementvendor managementcost optimizationhigh-performanceresilience

Certifications

ITILAWSAzureCISSPTOGAF