Connection

Director

• Lead enterprise-wide responses to RFPs, RFIs, and large, complex bid opportunities
• Drive a consistent, scalable proposal development process across business units
• Own high-priority pursuits and ensure submissions are accurate, compelling, and on time
• Partner with Sales, Solution Architects, and subject matter experts to develop winning strategies and narratives
• Establish and lead a Deal Desk to evaluate and shape high-value opportunities
• Build and maintain a centralized proposal knowledge base
• Implement governance, compliance standards, and post-deal review processes
• Lead proposal kickoff meetings, coordinate deliverables, and manage timelines and resources
• Track win/loss metrics, analyze performance, and identify improvement areas
• Develop and mentor a high-performing proposal team
• Serve as the central leader for proposal strategy, cross-functional collaboration, process standardization, solution positioning, and business growth

Director, Proposals

Associate

• Act as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft Solutions up to an intermediate knowledge level
• Provide recommendations that best fit customer goals and refer complex scenarios to higher-level team members
• Deliver industry-based insights focused on customer pain points leading to Microsoft modern solutions
• Provide Microsoft Volume Licensing product, pricing, and program guidance
• Position value-added services such as managed and professional services
• Partner with POD SAs to identify and pipeline opportunities for Advanced Technology Products
• Manage inbound Xcelerate requests from Account Managers
• Process contract amendments, CIWs, CICRs, supplemental CPS orders, direct billing orders, direct billing EA quoting, and customer online tenant additions
• Collaborate with Subscription Operations on billing cases, held or failed Microsoft CSP orders, product SKU creation, and communications
• Conduct online research on new product developments
• Communicate with and train Account Managers using Microsoft sales resources and portals
• Stay current on programs, technical knowledge, market trends, and operational models
• Complete Microsoft training through Get License Ready and Partner University
• Build and maintain relationships with vendor resources and account teams
• Execute outbound sales development activity for Connection or Microsoft campaigns
• Meet quarterly goals and objectives specified by Microsoft Solutions Sales Leadership
• Complete Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire
• Perform other duties or special projects as assigned

Solutions Associate

General

• Drive demand and pipeline for cloud infrastructure and software solutions through application-centric customer and sales engagement
• Analyze business systems infrastructure utilizing computing platform applications
• Clarify clients’ mission-critical application needs and partner with appropriate Independent Software Vendors (ISVs)
• Define and articulate a hybrid cloud journey for clients and sellers
• Design solutions
• Develop customer proposals
• Deliver well-prepared business solution proposals connecting solutions to business outcomes
• Differentiate partner solutions from competitors’ solutions
• Collaborate and employ thought leadership around data center solutions with internal and partner cross-functional teams and senior-level management at CXO levels
• Train and support sellers in packaging, pricing, and presenting cloud solutions, including ROI and value propositions
• Engage directly with partner engineering teams on solution design and pricing

Senior Solution Specialist

IT Support

• Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide
• Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues
• Manage and prioritize support requests through the IT ticketing system
• Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365
• Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment
• Maintain accurate IT asset inventory and assist with equipment procurement and deployment
• Communicate project status and technical updates with team members and Technology staff
• Document solutions and contribute to technical knowledge resources
• Participate in an after-hours on-call rotation, currently approximately once every 6–8 weeks

IT Specialist – Helpdesk Technician

Solutions Engineer

• Partner with enterprise clients to understand business objectives, application portfolios, and technology strategies
• Design and architect cloud solutions leveraging Azure, AWS, GCP, hybrid cloud, and cloud-native technologies
• Lead strategic discovery sessions and solution workshops with executive and technical stakeholders
• Develop cloud modernization roadmaps aligned with business outcomes
• Guide clients through large-scale cloud migrations, application modernization, DevOps adoption, and infrastructure transformation initiatives
• Ensure solutions are secure, scalable, resilient, and optimized for long-term success
• Serve as a trusted advisor to senior IT leaders and decision-makers
• Support pre-sales engagements, solution positioning, and RFP responses
• Mentor architects and contribute to the growth of Connection's Cloud Center of Excellence
• Stay current on emerging cloud technologies, market trends, and industry best practices

Principal Cloud Solution Architect

Account Executive

• Identify, develop, and close Microsoft solutions and services opportunities within assigned territories or account sets
• Maintain proficiency in the Microsoft technology stack, services offerings, licensing, and Microsoft programs
• Drive the Connection/Microsoft co-sell motion
• Grow Microsoft product and services revenue through existing-customer expansion and new customer acquisition
• Advise Sales organizations on Microsoft advanced technology strategy, services opportunity development, and customer relationships at Director level and above
• Prospect and identify business transformation opportunities
• Expand Microsoft services consumption across the customer base
• Contribute to pipeline development and support renewal and expansion efforts
• Collaborate with Sales, Microsoft, and internal teams to drive customer adoption and long-term value
• Assist Sales with new customer acquisition efforts
• Own the complete sales cycle for Microsoft advanced solutions and services opportunities, including identification, forecasting, pursuit, and execution
• Lead customer discovery and solution conversations focused on business outcomes and digital transformation
• Own co-sell motions between Sales, Microsoft teams, and internal stakeholders
• Develop and maintain Director- and VP-level customer relationships
• Provide territory and account intelligence to Sales leadership and support joint account planning and growth strategy
• Maintain accurate pipeline, forecasting, and CRM reporting
• Support renewal planning and strategy, driving upsell and services attach
• Exceed quarterly services, sales, profitability goals, and quotas

Strategic Account Executive

• Architect, design, and present complex Digital Workspace solutions that integrate hardware, software, cloud services, security, and professional services into comprehensive customer solutions
• Partner with Sales, Product Management, and Solution Architecture teams to develop technical strategies that drive revenue growth and expand customer relationships
• Lead customer discovery sessions, requirements gathering, workshops, and technical assessments to understand business objectives and translate them into solution architectures
• Support pre-sales engagements by developing proposals, statements of work, solution designs, technical presentations, demonstrations, proof-of-concept environments, and responding to RFPs
• Identify opportunities for upselling and cross-selling Microsoft, cloud, security, collaboration, and endpoint management, while maintaining a services centric mentality
• Create and maintain customer-facing demonstrations, lab environments, and technical enablement resources that showcase solution capabilities and business value
• Assist in developing new service offerings, solution packages, and go-to-market initiatives that enhance customer experience and expand Connection's solutions portfolio
• Provide technical leadership during implementation and deployment projects, working independently or alongside delivery and engineering teams
• Monitor industry trends, and emerging technologies, making recommendations that support innovative new service offers
• Maintain advanced technical certifications and continuously expand expertise across Microsoft, cloud, security, and Digital Workspace technologies

Senior Solution Architect, 0365

Senior Solution Architect, O365

Product Manager

• Own the performance of assigned products or product lines, including: Product–market fit (PMF) indicators (e.g., activation, engagement, retention), Revenue growth and renewal performance, Client satisfaction (e.g., Net Promoter Score [NPS])
• Define and continuously refine the growth strategy at the product level, including expansion opportunities, pricing/packaging, and lifecycle optimization
• Translate portfolio strategy and organizational priorities into clear product-level goals, success metrics, and operating plans
• Partner with Directors to inform portfolio decisions by providing performance insights, growth opportunities, and risk signals
• Lead efforts to achieve and sustain PMF by: Identifying target customer segments and use cases with the strongest demand signals, Ensuring product experience delivers clear, measurable value early (time to value), Partnering with Product Marketing to refine positioning, messaging, and value proposition
• Establish and monitor leading indicators of growth (e.g., activation rate, usage thresholds, meaningful engagement milestones)
• Drive rapid iteration cycles based on customer feedback, usage data, and market insights
• Lead, coach, and develop a cross-functional product development team
• Set a high bar for product management excellence, including: Customer-centered thinking, Data-informed decision-making, Clear accountability for outcomes (not just outputs)
• Evolve product management processes to support a growth-oriented, product-led organization
• Lead cross-functional execution of growth strategy for assigned products, aligning: Product Management, Product Marketing (GTM strategy, positioning, campaigns), Sales and Client Success (adoption, renewal, expansion signals)
• Partner closely with Product Marketing to ensure strong GTM execution and market resonance
• Ensure alignment between product experience and go-to-market execution at the product level
• Lead products through Product Readiness Level (PRL) and Go-to-Market Readiness Level (GRL) stages
• Ensure the product delivers the capabilities, experience, and value necessary for successful scale
• Identify and resolve barriers to adoption, engagement, and renewal
• Optimize onboarding, implementation, and ongoing usage experiences in partnership with cross-functional teams
• Own product-level performance and contribute to forecasting for assigned products or product lines
• Partner with Directors and Finance to inform resource allocation decisions based on product performance, growth opportunities, and risk signals
• Ensure disciplined prioritization and trade-offs aligned to growth and impact goals
• Monitor performance and adjust strategy based on results

Senior Manager, Product

• Play a vital role in driving sales and expanding business opportunities within targeted accounts.
• Operate under general supervision and support all sales segments.
• Proactively engage in complex solution-based conversations at the C-Suite level, aiming to acquire new business for advanced solution sets.
• Collaborate with the Sales & COE teams to drive the adoption of advanced solutions in existing key account relationships.
• Establish new C/S-Level connections to generate business in assigned accounts.
• Meet or exceed revenue and GP targets by executing account strategies that drive positive client business outcomes.
• Engage in various key initiatives to maximize client satisfaction and business success, including delivering Connection's value proposition and conducting Quarterly Business Reviews.

Senior Solution Sales Executive

• Partner closely with our most strategic customers to solve complex business and technical challenges.
• Serve as the bridge between real-world customer needs and the evolution of our SaaS platform.
• Design, architect, and develop scalable features that strengthen and expand our core SaaS platform.
• Build full-stack solutions across the application stack, including frontend, backend, APIs, databases, integrations, and cloud services.
• Lead technical discovery sessions and architecture workshops with customers and internal stakeholders to define future-state solutions and implementation strategies.
• Develop clean, maintainable, and type-safe code using modern technologies such as TypeScript, React, Next.js, and related frameworks.
• Translate customer-specific requirements into reusable platform capabilities, ensuring solutions are designed for scale rather than one-time implementations.
• Partner closely with Product Management and Engineering leadership to influence product strategy, roadmap priorities, and technical direction based on customer insights.
• Design and implement secure, production-ready integrations and automated workflows that improve customer adoption and operational efficiency.
• Champion engineering excellence by contributing to CI/CD pipelines, automated testing, observability, performance optimization, and platform reliability.
• Mentor engineers, establish technical standards, and promote best practices that elevate the quality, consistency, and scalability of engineering across the organization.
• Continuously evaluate emerging technologies, architectural patterns, and development practices to improve platform performance, maintainability, and customer experience.

Principal Software Solutions Engineer

Business Development Rep

• Works directly with Account Managers and Sales Managers to identify sales opportunities in the practice area through book of business reviews
• Develops focus accounts in practice area (eg. active accounts but under-penetrated or inactive/declining accounts)
• Partners with sales and engages in customer calls to help identify, develop and close where applicable
• Collaborates with vendor or partners inside and/or field team to jointly target specific accounts
• Engages on and reviews deal registrations and manages open pipeline for additional opportunity to help close
• Drives vendor or partner promotions and programs with the sales teams
• Collaborates on business development and communicates with the sales teams
• Strategizes with sales management on tactics for success related to growing the related business segment and practice area
• Frequently dialogues with Account Managers and the sales management team on plan progress and strategies on tactics for success
• Increases knowledge of technology in respective practice area, keeps abreast of changes, and maintains or achieves certifications for professional development
• Attends applicable industry and manufacturer training
• Achieves vendor certifications through online or onsite training
• Assists in the creation and presentation of technical training to our selling organizations
• Coaches Account Managers on practice area technologies
• Performs all other duties or special projects as assigned

Senior Business Development Specialist

Frontend Engineer

• Design, develop, test, and implement features and functionality for modern web applications using React, TypeScript, and related front-end technologies.
• Collaborate with developers, architects, analysts, UX designers, QA Engineers, and business stakeholders to deliver high-quality software solutions that meet business requirements.
• Participate in application design and technical planning activities, contributing to architecture, component design, and implementation approaches.
• Translate business requirements and functional specifications into scalable, maintainable, and reusable software solutions.
• Leverage software development lifecycle (SDLC) best practices, including source control, code reviews, testing, and deployment processes.
• Diagnose, troubleshoot, and resolve application defects, performance issues, and production support requests.
• Develop and maintain technical documentation, including design specifications, implementation details, and support documentation.
• Ensure applications adhere to established coding standards, style guides, security requirements, policies, processes, and procedures.
• Contribute to continuous improvement efforts by evaluating and applying modern development tools, frameworks, and best practices.

Senior Front End Developer

Support Engineer

• Provide remote technical support to end users for hardware, software, and connectivity issues.
• Troubleshoot and resolve Microsoft 365 (Office 365) issues.
• Administer basic user account management within Active Directory.
• Support Wi-Fi connectivity, printer troubleshooting, and general desktop support.
• Diagnose and resolve common PC and peripheral issues.
• Deliver timely, professional, and customer-focused support while maintaining clear communication with users.
• Escalate advanced networking, infrastructure, and high-level technical issues to the appropriate support teams.
• Document support activities and follow established support processes.

Director, Proposals

Solutions Associate

Senior Solution Specialist

IT Specialist – Helpdesk Technician

Principal Cloud Solution Architect

Strategic Account Executive

Senior Solution Architect, 0365

Senior Solution Architect, 0365

Senior Solution Architect, O365

Senior Manager, Product

Senior Solution Sales Executive

Principal Software Solutions Engineer

Senior Business Development Specialist

Senior Front End Developer

IT Support Technician – Part-Time