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Solutions Associate
ConnectionMicrosoft Solutions Associate supporting licensing, cloud, and modern workplace sales for Connection, an IT solutions provider. Advising customers and account managers while managing Microsoft orders and renewals.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Microsoft Solutions, including Volume Licensing and the Microsoft lifecycle, while effectively managing customer relationships and providing consultative support. Proficient in sales support, communication, and organizational skills to meet quarterly goals and adapt to shifting priorities.
Highest-signal resume keywords
Microsoft Solutions KnowledgeMicrosoft Volume LicensingSales Support ExperienceIntermediate Microsoft Excel SkillsAzure Fundamentals Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Microsoft SolutionsMicrosoft Volume LicensingSales SupportMicrosoft ExcelContract Amendments ProcessingBilling Case CollaborationProduct SKU CreationCustomer Online Tenant AdditionsNegotiation SkillsPresentation Skills
Soft Skills
Consultative SkillsCommunication SkillsAttention to DetailOrganizational SkillsInterpersonal Skills
Tools & Technologies
Microsoft Sales ResourcesXcelerateCSP OrdersGet License ReadyPartner University
Certifications & Qualifications
Azure Fundamentals CertificationMicrosoft 365 Fundamentals Certification
Industry Keywords
Customer Pain PointsManaged ServicesProfessional ServicesSales LeadershipOperational Models
Tech Stack
Tools & technologiesAzure
About the role
Key responsibilities & impact- Act as a dedicated consultative resource for Sales, Sales leadership, and customers focused on Microsoft Solutions up to an intermediate knowledge level
- Provide recommendations that best fit customer goals and refer complex scenarios to higher-level team members
- Deliver industry-based insights focused on customer pain points leading to Microsoft modern solutions
- Provide Microsoft Volume Licensing product, pricing, and program guidance
- Position value-added services such as managed and professional services
- Partner with POD SAs to identify and pipeline opportunities for Advanced Technology Products
- Manage inbound Xcelerate requests from Account Managers
- Process contract amendments, CIWs, CICRs, supplemental CPS orders, direct billing orders, direct billing EA quoting, and customer online tenant additions
- Collaborate with Subscription Operations on billing cases, held or failed Microsoft CSP orders, product SKU creation, and communications
- Conduct online research on new product developments
- Communicate with and train Account Managers using Microsoft sales resources and portals
- Stay current on programs, technical knowledge, market trends, and operational models
- Complete Microsoft training through Get License Ready and Partner University
- Build and maintain relationships with vendor resources and account teams
- Execute outbound sales development activity for Connection or Microsoft campaigns
- Meet quarterly goals and objectives specified by Microsoft Solutions Sales Leadership
- Complete Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire
- Perform other duties or special projects as assigned
Requirements
What you’ll need- Applicants must be authorized to work for any employer in the U.S.; employment visa sponsorship is unavailable
- Working knowledge of Microsoft solutions and programs, with ability to complete on-the-job training leading to certification
- Knowledge of the Microsoft lifecycle and renewals process
- Familiarity with Microsoft Volume Licensing
- Proven sales, sales support, or similar experience, with ability to negotiate and present solutions
- Intermediate Microsoft Excel skills, including presenting complex information to customers
- Comfort presenting to inside teams
- Strong consultative skills
- Ability to manage competing priorities efficiently
- Superb communication skills
- Excellent attention to detail
- Ability to compose, key, and proof professional business materials
- Adaptability and ability to switch tasks based on shifting priorities
- Clear and professional written and oral communication
- Interpersonal skills to work well with all organizational levels
- Ability to perceive others’ feelings and motives from subtle signals
- Organizational skills for documenting activities, planning schedules, and monitoring performance against priorities and deadlines
- Ability to learn new things with minimal direction or training
- Must complete Azure Fundamentals and Microsoft 365 Fundamentals certifications within 12 months of hire
Benefits
Comp & perks- 401k plans
- Medical insurance
- Free therapy visits
- Mental health coaching and tools
- Meditation resources
- Generous paid time off, including vacation and sick time
- Wellness Time Off days
- Volunteer Time Off days
- Supportive team
- Skill development and professional growth
- Paid vacation
- Medical, dental and vision benefits
- Tuition reimbursement
- 401k with matching