IT Specialist – Helpdesk Technician

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Remote IT Helpdesk Specialist providing Tier 1 and Tier 2 support for nationwide pet care operations. Troubleshooting devices, networks, cloud services, and user access.

Posted 8/12/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing Tier 1 and Tier 2 technical support, with a strong focus on troubleshooting hardware and software issues across Windows and macOS environments. Proficient in managing user accounts and permissions within Okta, Active Directory, and Microsoft 365 while maintaining IT asset inventory.

Highest-signal resume keywords

IT Help Desk ExperienceTroubleshooting SkillsWindows / Office 365 SupportOkta ExperienceNetworking Principles

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingWindows SupportMacOS SupportNetworking PrinciplesUser Account ManagementIT Asset ManagementCloud ServicesMicrosoft 365Ticketing System Management

Soft Skills

Strong Communication SkillsDetail-OrientedPositive DispositionAbility to Learn QuicklyEmpathy

Tools & Technologies

OktaActive DirectoryMicrosoft 365ZendeskAzureAWS

Industry Keywords

IT SupportTechnical SupportHelp DeskAsset InventoryProject Management

Tech Stack

Tools & technologies

AWSAzureCloudMacOS

About the role

Key responsibilities & impact

Provide Tier 1 and Tier 2 technical support for corporate team members and pet care centers nationwide
Troubleshoot and resolve hardware, software, Windows, macOS, printer, network, phone, camera, and cloud service issues
Manage and prioritize support requests through the IT ticketing system
Create and manage user accounts, permissions, and access within Okta, Active Directory, and Microsoft 365
Configure, deploy, and support desktops, laptops, mobile devices, and related IT equipment
Maintain accurate IT asset inventory and assist with equipment procurement and deployment
Communicate project status and technical updates with team members and Technology staff
Document solutions and contribute to technical knowledge resources
Participate in an after-hours on-call rotation, currently approximately once every 6–8 weeks

Requirements

What you’ll need

2–5 years of IT Help Desk experience supporting Windows / Office 365 environments
Basic to intermediate understanding of networking and networking principles
Experience supporting macOS devices
Zendesk experience, Okta experience, and Azure or AWS experience are nice to have
Positive, friendly disposition when communicating with and helping team members
Strong communication skills and ability to listen, empathize, and communicate over phone or email
Ability to learn quickly, work independently, and take direction well
Exceptional troubleshooting skills
Detail-oriented
Ability to manage multiple projects and meet deadlines

Benefits

Comp & perks

Benefits offered with the contract-to-hire remote position
Remote work arrangement