Conexa Saúde

Revenue Operations

• Structuring, architecture design, and optimization of complex processes within the CRM, actively collaborating with Marketing, Sales, and Customer Success.
• Act as the primary technical owner for advanced maintenance, standardization, and continuous improvement of HubSpot, ensuring the CRM accurately reflects the company’s business processes.
• Develop and implement custom code (Custom Code) in Python or JavaScript within HubSpot to enable advanced automations, complex business rules, and data integrations.
• Create, optimize, and execute SQL queries for extraction, joins, and in-depth analysis of large volumes of operational and business data.
• Monitor and ensure global data governance, performing regular audits, data cleansing, and rigorous standardization of properties and pipelines.
• Create and maintain complex workflows, critical automation rules, and strategic segmentations to optimize management of the sales funnel and customer success.
• Develop, monitor, and present advanced interactive dashboards and reports (Power BI/Metabase) to support executive decision-making.
• Prepare and deliver training, mentoring, and enablement materials to ensure correct use of the CRM and adherence of teams to RevOps processes.

Senior RevOps Analyst

Backend Engineer

• Desenvolver novas funcionalidades e evoluir sistemas já existentes, com foco em qualidade, escalabilidade e manutenibilidade.
• Ter domínio de arquitetura de software e capacidade de propor evoluções estruturais no sistema.
• Implementar integrações entre serviços internos e externos (APIs, microsserviços, sistemas distribuídos).
• Escrever código limpo, testável e eficiente, seguindo boas práticas de engenharia e padrões definidos pela área.
• Criar e executar testes automatizados e unitários para garantir a qualidade das entregas.
• Atuar em conjunto com times de produto, QA, front end e dados, garantindo a entrega ponta a ponta.
• Participar ativamente de code reviews, contribuindo para o aprendizado coletivo e a manutenção de padrões técnicos.
• Monitorar e otimizar desempenho de aplicações, identificando e resolvendo gargalos.
• Documentar fluxos, arquiteturas e práticas adotadas, fortalecendo o compartilhamento de conhecimento.
• Colaborar em cerimônias ágeis (plannings, refinamentos, retrospectivas), trazendo postura propositiva e resolutiva.
• Mentorar desenvolvedores júniors.

Software Engineer – Back End

Full-stack Engineer

• Actively work on developing full-stack solutions, contributing high-quality code to the squad’s day-to-day work.
• Participate in code reviews, pair programming and technical decisions with the team, serving as a practical as well as strategic reference.
• Support the resolution of complex technical problems, unblocking the team with agility and ownership.
• Prototype, validate and evolve architectural solutions based on real product and business context.
• Stay up to date with the team’s technology stack, ensuring technical decisions are grounded in practical experience.
• Help define and track efficiency and technical quality indicators, supporting data-driven decisions.
• Work in partnership with Product and Design leadership to ensure technical initiatives align with the organization’s strategic objectives.
• Support Tech References and developers in technical growth, establishing engineering best practices, architectural patterns and code quality standards.
• Manage team capacity and technical prioritization, ensuring predictable, sustainable and impactful deliveries for the business.
• Adjust squad rituals and workflows whenever necessary, with a focus on continuous improvement.
• Seek balance between delivery, quality, speed and team development.
• Ensure documentation practices and knowledge sharing within the team.
• Lead management rituals, strengthening individual and collective development.
• Lead, develop and mentor engineering teams, promoting a culture of high performance, collaboration and continuous learning.
• Plan career movements (promotions, scope adjustments) based on clear criteria aligned with organizational processes.
• Promote an environment of psychological safety, autonomy and ownership.
• Work on team structuring, recruitment, onboarding and career development for engineering staff.
• Act as a guardian of company culture within the team.
• Reinforce engineering values, expected behaviors and cultural rituals.
• Foster an environment of psychological safety, transparency and collaboration.
• Ensure alignment between team objectives and the organization’s goals.

Tech Lead

Analyst

• Development and maintenance of planning and forecasting tools (30% of the time): Develop forecasting tools in collaboration with the data science team, size shift coverage and simulate available capacity; ensure tools are documented and continuously used by operations.
• Governance of the S&OP cycle process (25% of the time): Execute the monthly S&OP cycle within SLAs, produce data and presentations, and keep SOPs and process flow mappings 100% up to date.
• Monitoring and analysis of Operational Efficiency KR indicators (20% of the time): Update dashboards (forecast accuracy, adherence to plan, PA cost, slot occupancy) and produce a weekly variance report with root causes and recommendations.
• Automation of alerts and operational processes (15% of the time): Develop functional alert automations covering schedule adjustments and roster deviations, working towards continuous improvement and Lean processes.
• Data governance and metric reliability (10% of the time): Eliminate discrepancies between datasets for key metrics (productivity, cost, no-shows) in the team's tools and maintain up-to-date definitions documentation and a data dictionary.

Mid-level Planning Analyst – S&OP

Customer Support

• Gerenciar clientes empresariais de diversos portes em parceria com canais de venda: (Monitorar o desempenho dos clientes, analisando métricas chave para identificar se eles estão alcançando os resultados desejados e oferecer suporte adicional se necessário);
• Identificar oportunidades de expansão e venda de novos produtos: (Realizar cross-sell e upsell nos clientes da base);
• Garantir a renovação dos nossos contratos: (Desenvolver estratégias de engajamento que aumentem a satisfação do cliente, identificando oportunidades para renovar contratos e expandir o uso dos produtos ou serviços.);
• Criar relacionamento com os cliente: (Coletar feedback dos clientes e trabalhar com as equipes internas para melhorar continuamente os produtos, serviços e a experiência do cliente);
• Dar suporte aos clientes sobre a plataforma: (Suporte Proativo: Antecipar problemas, fornecer treinamentos e compartilhar boas práticas que possam ajudar os clientes a se desenvolverem);
• Definir plano para retenção de clientes, evitando churn;
• Acompanhar satisfação e NPS da sua carteira de clientes.

Analista de Sucesso do Cliente, Pleno

Data Scientist

• Define, communicate and execute Conexa's data vision, aligned with the company's strategic objectives.
• Manage and develop the Data Analytics, Data Engineering and Data Science teams.
• Ensure data governance, promoting quality, consistency, security and accessibility of information.
• Structure and evolve the organization's data architecture, ensuring scalability and efficiency.
• Drive a data-driven culture across the company, bringing business, technology and product closer together.
• Act as a strategic partner to business areas (with special focus on Product, Technology and Healthcare), supporting critical decisions with data-driven insights.
• Lead innovation projects in generative AI, machine learning and advanced analytics, exploring new solutions for digital health.
• Represent the Data area to senior leadership, ensuring clarity on results, roadmap and priorities.

Data Manager

• Develop new features and evolve existing systems with a focus on quality, scalability, and maintainability.
• Have strong knowledge of software architecture and the ability to propose structural improvements to the system.
• Implement integrations between internal and external services (APIs, microservices, distributed systems).
• Write clean, testable, and efficient code, following engineering best practices and area-defined standards.
• Create and run automated and unit tests to ensure delivery quality.
• Work closely with product, QA, front-end, and data teams to ensure end-to-end delivery.
• Actively participate in code reviews, contributing to collective learning and maintaining technical standards.
• Monitor and optimize application performance, identifying and resolving bottlenecks.
• Document flows, architectures, and adopted practices to strengthen knowledge sharing.
• Collaborate in agile ceremonies (plannings, refinements, retrospectives) with a proactive and solution-oriented approach.
• Mentor junior and mid-level developers.