Conexa Saúde

Community Manager

• Responsável por criar e sustentar a comunidade de pacientes do programa dentro de uma plataforma digital dedicada. É o ponto único de coordenação da comunidade — modera, engaja, cuida dos bastidores e garante que o ambiente seja seguro, acolhedor e ativo. Trabalha de forma autônoma, reportando diretamente ao time de Negócio de Saúde da Conexa.
• Configurar e manter a arquitetura de espaços da comunidade (onboarding, engajamento, conteúdo e suporte)
• Coordenar as ondas de convite para os pacientes do programa ao longo do piloto
• Recrutar, treinar e acompanhar um grupo de pacientes voluntários que ajudam a dinamizar a comunidade
• Organizar e acompanhar iniciativas de apoio entre pacientes (mentoria entre pares)
• Moderar conteúdo: garantir que o ambiente siga as políticas de saúde, imagem e LGPD — redirecionando dúvidas clínicas para os canais certos
• Operar iniciativas de engajamento (check-ins, ranking e reconhecimento por metas)
• Produzir e agendar conteúdo recorrente nos espaços (posts de engajamento, trilhas temáticas mensais)
• Apoiar a produção das lives mensais: curadoria de perguntas da comunidade, divulgação e organização do replay na biblioteca
• Ao fim do piloto, consolidar relatório de métricas (engajamento, retenção, NPS) para avaliar continuidade

Gestor de Comunidade – Programa de Emagrecimento

Customer Success Manager

• Lead the commercial Customer Success strategy for the Operators segment, ensuring portfolio growth, revenue expansion, increased product utilization, and strengthening relationships with strategic clients.
• Manage and develop the team, ensuring high performance, execution discipline, account organization, and a constant focus on results.
• Build and execute account commercial plans with an ABM mindset, prioritizing strategic clients, expansion opportunities, and engagement with decision-makers.
• Play a leading role in generating, driving, and closing expansion opportunities, ensuring pipeline progression, predictability, and conversion.
• Develop close, strategic relationships with operators, strengthening Conexa’s presence and expanding opportunities within accounts.
• Monitor revenue, utilization, retention, expansion, funnel, targets, and team performance metrics, proposing corrective actions whenever necessary.
• Ensure excellence in building, managing, and evolving the team, promoting autonomy, an ownership mindset, commercial intensity, and a high-performance culture.
• Work in partnership with internal teams such as Product, Operations, Marketing, Data, Finance, and Support to enable solutions, unblock opportunities, and ensure consistent delivery to the client.
• Identify growth opportunities, cross-sell and up-sell potential, and journey improvements, turning operational challenges and client demands into new revenue levers.
• Act with a strong sense of urgency, result orientation, and proactive leadership to exceed targets and raise the area’s execution standards.

Customer Success Coordinator

Analyst

• Responsible for onboarding new clients;
• Work closely with Sales, Product and Technology teams;
• Main point of contact between the client and the company;
• Lead requirements-gathering meetings;
• Advise clients on business rules;
• Perform system parameterization and configuration;
• Carry out detailed clinic configurations;
• Execute configuration changes, testing and acceptance;
• Validate system integrations;
• Identify risks and opportunities for improvement;
• Analyze metrics and propose optimizations.

Implementation Analyst – Mid-level

• Development and maintenance of planning and forecasting tools (30% of the time);
• Governance of the S&OP cycle process (25% of the time);
• Monitoring and analysis of Operational Efficiency KR indicators (20% of the time);
• Automation of alerts and operational processes (15% of the time);
• Data governance and metric reliability (10% of the time).

Senior S&OP Analyst

Financial Planning and Analysis

• Execute the full accounts payable cycle: receipt, validation and entry of invoices and payment slips (boletos) into the ERP, scheduling and settlement of payments;
• Ensure compliance with authorization limits and approval policies;
• Perform reconciliations between payables, executed payments and the general ledger;
• Manage supplier/vendor relationships;
• Support the monthly close with provisions, accruals and analysis of recurring expenses;
• Drive continuous improvement of payment workflows;
• Act as the focal point for indirect procurement processes and supplier contracting/onboarding;
• Receive, validate and follow up purchase requests with requesting departments;
• Monitor and enforce SLAs for submission of documentation and approvals by requesting areas;

Mid-level Financial Analyst – Accounts Payable

Bookkeeper

• Execute billing for Conexa’s group health insurance operators, including generating XML files and storing batches and protocols in reports;
• Appeal claim denials, control and reduce denials;
• Issue invoices in ERPs, upload them to operator portals, and monitor receipt of payments;
• Monitor medical account statements;
• Meet tight targets and deadlines;
• Implement improvements in the related processes;
• Collaborate with the Technology and Product teams to resolve issues and billing impacts;
• Work with the Commercial team to resolve delayed billings or to handle necessary formalizations/negotiations with health insurers;
• Interpret credentialing contracts (codes, price lists, packages);
• Ensure accurate completion of the department’s control spreadsheets.

Medical Accounts Analyst – Denials and Billing, Junior

Artificial Intelligence

• Strategy and product direction: define the long-term vision and roadmap for Mobile, Growth and Patient Engagement initiatives, ensuring strategic coherence across squads and alignment with Conexa’s business objectives. Set priorities, make trade-offs and protect the team’s focus against competing demands from multiple areas.
• Squad leadership and people development: directly lead the PMs and teams responsible for the Mobile, Patients, AI and PLG squads, creating space for mid-level leaders to grow, make decisions and take ownership. Act as a mentor and a constructive challenger to the teams’ talents.
• Governance of AI Products strategy: initially lead the AI squad with an explicit mandate to evolve the company’s AI strategy: define which capabilities should be built as reusable platforms, which should be absorbed by vertical squads, and how to ensure that AI becomes a distributed competency — not a silo — over time.
• Cross-functional orchestration: coordinate engagement initiatives with Operators, B2B clients, Healthcare Professionals, Digital Hospital and Marketing/Performance, ensuring the patient penetration strategy is synchronized with Conexa’s commercial and operational strategy. Serve as a bridge between product and business.
• Metrics, performance and data-driven decision-making: establish and monitor core engagement KPIs (activation, retention, no-show, NPS, conversion of critical journeys), translating data into decisions. Build, in partnership with the Performance team, the relationship cadence and growth mechanisms that underpin product growth.
• Building the operating model: design the structure, rituals and processes for the area — including how squads interact with each other, with technology and with business teams. Reduce reactive operations ("firefighting") and install a dynamic of structural evolution.
• Institutional representation: represent the engagement and AI strategy to internal stakeholders (C-Level, business areas) and, when applicable, external stakeholders (B2B clients, operators, strategic partners).

Head of Patient Engagement – AI Products

Sales

• Manage and develop a pipeline of prospects and strategic accounts in the corporate B2B segment (large enterprises);
• Act in a consultative and strategic manner with corporate health teams, HR and CFOs;
• Build and execute consultative sales playbooks, defining processes and performance rituals;
• Drive active prospecting and demand generation with HR teams, CEOs and corporate benefits decision-makers;
• Serve as a technical and cultural reference for the team, modeling a consultative, data-driven approach;
• Collaborate with Growth, Marketing, Customer Success, Health and Product teams to ensure the best experience for customers.

B2B Sales Specialist – Key Accounts

• Lead and develop the sales team across different seniority levels, providing training, one-on-one coaching and individual development plans;
• Manage the pipeline of prospects and strategic accounts in the corporate B2B segment;
• Build and execute consultative sales playbooks, defining processes and performance rituals;
• Coordinate outbound prospecting and demand generation targeted at HR leaders, CEOs and corporate benefits decision-makers;
• Design and optimize commercial processes using AI and automation tools;
• Act as the team's technical and cultural reference, modeling a consultative approach and data-driven mindset;
• Monitor indicators, KPIs, targets and area performance metrics;
• Build long-term relationships with strategic partners, brokers and benefits consultancies.

Sales Coordinator – B2B/Corporate

Revenue Operations

• Structuring, architecture design, and optimization of complex processes within the CRM, actively collaborating with Marketing, Sales, and Customer Success.
• Act as the primary technical owner for advanced maintenance, standardization, and continuous improvement of HubSpot, ensuring the CRM accurately reflects the company’s business processes.
• Develop and implement custom code (Custom Code) in Python or JavaScript within HubSpot to enable advanced automations, complex business rules, and data integrations.
• Create, optimize, and execute SQL queries for extraction, joins, and in-depth analysis of large volumes of operational and business data.
• Monitor and ensure global data governance, performing regular audits, data cleansing, and rigorous standardization of properties and pipelines.
• Create and maintain complex workflows, critical automation rules, and strategic segmentations to optimize management of the sales funnel and customer success.
• Develop, monitor, and present advanced interactive dashboards and reports (Power BI/Metabase) to support executive decision-making.
• Prepare and deliver training, mentoring, and enablement materials to ensure correct use of the CRM and adherence of teams to RevOps processes.