Customer Success Coordinator

Conexa Saúde

Customer Success Coordinator leading strategy for healthcare operators at Conexa. Ensuring business growth and enhancing relationships with key clients.

Posted 7/8/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Lead the commercial Customer Success strategy for the Operators segment, ensuring portfolio growth, revenue expansion, increased product utilization, and strengthening relationships with strategic clients.
Manage and develop the team, ensuring high performance, execution discipline, account organization, and a constant focus on results.
Build and execute account commercial plans with an ABM mindset, prioritizing strategic clients, expansion opportunities, and engagement with decision-makers.
Play a leading role in generating, driving, and closing expansion opportunities, ensuring pipeline progression, predictability, and conversion.
Develop close, strategic relationships with operators, strengthening Conexa’s presence and expanding opportunities within accounts.
Monitor revenue, utilization, retention, expansion, funnel, targets, and team performance metrics, proposing corrective actions whenever necessary.
Ensure excellence in building, managing, and evolving the team, promoting autonomy, an ownership mindset, commercial intensity, and a high-performance culture.
Work in partnership with internal teams such as Product, Operations, Marketing, Data, Finance, and Support to enable solutions, unblock opportunities, and ensure consistent delivery to the client.
Identify growth opportunities, cross-sell and up-sell potential, and journey improvements, turning operational challenges and client demands into new revenue levers.
Act with a strong sense of urgency, result orientation, and proactive leadership to exceed targets and raise the area’s execution standards.

Requirements

What you’ll need

Strong experience leading Customer Success, preferably in B2B, healthcare, technology, SaaS, health operators/payers, or consultative markets.
Experience managing teams, including setting and tracking goals, developing people, enforcing performance expectations, and establishing management routines.
Experience in cross-sell, up-sell, revenue expansion, retention, and increasing product utilization within existing accounts.
Strong ability to build relationships with strategic clients, decision-makers, and stakeholders at different levels.
Ability to organize a portfolio, prioritize accounts, and translate strategy into practical execution plans.
Experience with complex sales, consultative negotiation, account expansion, retention, and long-term relationship building.
Analytical mindset to track KPIs, interpret performance data, and make decisions based on revenue, utilization, retention, and expansion metrics.
Autonomy, an ownership mindset, and the ability to drive initiatives end-to-end without constant direction.
Strong communication and influencing skills, with the ability to mobilize different areas to turn plans into action.
Excellence in execution, attention to detail, disciplined follow-up, and a focus on delivering consistent results.
Knowledge that distinguishes you:
- Previous experience with ABM, strategic account management, and building customized plans per client.
- Knowledge of the supplementary healthcare market, health insurers/operators, telemedicine, or digital health solutions.
- Experience with healthcare-related products, care pathways, or digital medical services.
- Experience in high-growth environments with aggressive targets, need for process structuring, prioritization, and team building.
- Familiarity with CRM, pipeline management, Customer Success metrics, forecasting, NDR, churn, utilization, and performance rituals.
- Ability to perform well in dynamic environments with multiple priorities, pressure for results, and the need to influence across areas.
- Track record of building strong teams, developing talent, creating a high-performance culture, and enforcing high delivery standards.

Benefits

Comp & perks

CAJU card: monthly credit of R$ 1,059.00 distributed across categories: Meal, Grocery, Mobility, Health, Home Office, Culture and Education.
AMIL National Health Plan (S750R1 Special Apto) with co-participation of 30% on consultations and exams and 40% PS; extendable to legal dependents (spouse and/or children up to 24 years). Dependent fees are deducted from payroll. Dependent rate: R$ 826.92 per person + co-participation.
Omni Saúde: intended for the purchase of prescription medication. A monthly balance of R$ 100.00 is provided to the employee exclusively for purchasing medicines prescribed by our Conexa Hospital.
Free access to Conexa and Zenklub platforms, offering online consultations to support your mental and physical health.
Childcare allowance according to the regional collective agreement and extended Maternity/Paternity Leave for our team: option to extend maternity leave to 6 months. Paternity leave is 30 days for fathers.
SULAMERICA Life Insurance: so you and your loved ones have financial protection no matter what happens.
Day off during your birthday month: take a day off in your birthday month to celebrate.
Totalpass and Wellhub: benefits to support your fitness goals.
Course discounts: partnerships with educational institutions to support your personal and professional development.
SESC benefit: access to sports activities, culture, leisure, courses and more with special conditions for employees and dependents.
Transportation voucher: 6% salary deduction if opted in.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Revenue ExpansionCross-Sell and Up-SellConsultative NegotiationKPI TrackingAccount ManagementPerformance Metrics AnalysisABM StrategyPortfolio OrganizationExecution PlanningHealthcare Product Knowledge

Soft Skills

Strong CommunicationInfluencing SkillsAttention to DetailProactive LeadershipResult Orientation