Concentrix

Sales Development Rep

• Be the first contact point for many customers, delivering a strong first impression
• Cultivate and expand a portfolio of clients, leveraging your sales expertise
• Serve as a trusted advisor, guiding businesses in adopting advanced cloud technologies
• Drive revenue growth by identifying and capitalizing on opportunities to fulfil small and medium sized businesses needs of our client's leading cloud technologies
• Maximize up-sell and cross-sell opportunities collaborating with Solution Specialists and Partner Connection Managers
• Collect feedback from customers and articulate it back to the business: “Voice of customer.”

Sales Development Representative, Swedish/Finnish – Cloud Solutions

Account Executive

• Provide expert assistance to the list of clients and partners using a consultative approach to account management
• Create the business environment for sustained growth on the account
• Develop and maintain the relationship within the account in order to maintain long term visibility of strategy, plans and competitor activity
• Research new sales opportunities within the existing portfolio of accounts
• Prepare commercial and technical service proposals
• Focus on driving profitability through proactive management
• Execute and achieve sales quota and targets
• Track, manage, and report ongoing activity relative to sales pipeline.
• Timely response and resolution of incoming customer or partner calls

Inside Sales Representative – English-speaking, High Tech Industry

Manager

• Partner with senior leadership to define and execute site-level strategy
• Build, develop, and retain a strong leadership team through coaching and development
• Drive continuous improvement across key site metrics (quality, productivity, staffing, training, attrition, and cost)
• Oversee workforce forecasting and planning to meet current and future client demand
• Lead recruitment, selection, and retention strategies for management and key roles
• Manage site resources to ensure operational excellence and achievement of business goals
• Collaborate with cross-functional teams to deliver quality and service objectives
• Identify, analyse, and resolve complex operational, technical, and process challenges

Site Manager, Spanish – English

People Operations

• Evaluating, analyzing, and implementing all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management
• Provide consulting services, through cross-departmental partnerships, to managers regarding team member performance, management practices, human resource policies, talent management, and compensation
• Receive, process and respond to day-to-day employee concerns and coordinate with appropriate stakeholders, as necessary
• Partner with stakeholders to develop and support proactive Human Resources solutions in alignment with the organization's overall strategies
• Conducting initial orientation to newly hired or newly promoted employees and other HR learning sessions
• Ensure maintenance of accurate and concise records and reports concerning all employee data and all phases of Human Resources processes, working within HRIS tools, in accordance with company policy and statutory/local laws
• Collect, maintain, analyze, and report on various types of key Human Resources metrics to assist management in effective decision making; develop clear visuals to communicate findings
• Prepare documentary requirements for HR Partners handling labor-related cases, as necessary
• Review Human Resources trends in the market and assist with execution of changes and improvements
• Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization
• May help facilitate candidate selection processes, as necessary

People Solutions Generalist – I

Affiliate Manager

• Oversee end-to-end service delivery processes, ensuring adherence to service level agreements (SLAs), key performance indicators (KPIs), and client expectations.
• Monitor and manage day-to-day operations, including workflow management, quality assurance, and escalations.
• Lead, mentor, and develop teams to ensure optimal performance and continuous growth.
• Act as the primary point of contact for client interactions, fostering strong relationships and ensuring client satisfaction.
• Implement best practices and innovative solutions to enhance productivity and service delivery.

Business Partner

Vice President

• Monitors, evaluates and / or audits a sampling of inbound and/or outbound calls and other contact methods including chat and email
• Reports results of evaluations to appropriate Business stakeholders
• Participates in calibration sessions/call listening sessions with Quality Leadership staff, Operations, Program Management and clients
• Participates in internal quality audits designed to improve overall contact quality
• Maintains strong program knowledge base
• Meet departmental productivity requirements
• Complete phone time to keep current on programs
• Support management focus on review of key drivers, metrics and operational processes

Training and Quality

Operations

• Responsible for the day-to-day supervision of a group of call center associates
• Ensure performance metrics are achieved by providing adequate coaching, motivation, and accountability
• Identify performance related issues, develop an action plan for improvement
• Ensure service delivered to customers meets contractual Key Performance Indicator (‘KPIs’) and financial expectations
• Communicate expectations to employees and provide timely updates
• Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input

Delivery Operations GVPJK

• Managing a team to develop accurate and timely forecasts, capacity plans, schedules, pre-day schedule management, intraday management, and post-day performance analysis.
• Execution of workforce strategy.
• Review completed forecasts, schedules, and plans developed by team members to ensure completion, accuracy, and adherence to standards.
• Partner with Business Development, Operations, and Clients to develop new models to support staffing and volume changes.
• Lead reviews of Call Center efficiency and customer service performance to ensure client needs and Concentrix financial performance are met.
• Partner with support functions to ensure that forecasting, planning, and scheduling tools/software are properly configured and maintained to support the Workforce Management team.
• Lead the development of forecasts, resource plans, and schedules for new programs.

Workforce Management GVPJK

Customer Support

• Provide inbound and outbound customer support using a call flow guide
• Identify/develop opportunity to offer targeted company’s products and services (i.e. upselling, cross selling, lead generation (not cold calls), upgrades)
• Deliver superior customer experience in every interaction through identifying, capturing, and addressing customer needs.
• Order processing and monitoring
• Track, document, and retrieve information in databases
• Offer additional products and/or services with every interaction
• Deliver expert customer experiences…with a smile.

Customer Support Rep – Military Spouses

Account Manager

• Execute and achieve sales quota and targets
• Focus on SMB sales, mainly outbound activities to a set of SMB customers
• Build and maintain a relationship with a set of clients to increase the revenue or growth numbers
• Track, manage, and report ongoing activity relative to sales plan
• Communicate client feedback to appropriate parties for follow up and resolution
• Prepare commercial and technical service proposals and ensure such proposals are technically and commercially sound
• Maintain good CRM hygiene and tracking by accurately tracking all events within the CRM

Account Manager, Swiss German Speaking - High Tech Industry

• Secure new customer wins for Cloud
• Maximize up-sell and cross-sell opportunities collaborating with Sales Agent, Solution Specialists, client sales teams and the channel partners
• Actively monitor pipeline, collect feedback and update involved parties on closure, support close plan execution
• Collaborate with local TCM on pipeline and partner introductions
• Where TCM doesn’t exist, curate and connect to customers an ecosystem of best of breed solutions in territory driving growth in customer acquisition, consumption & usage in assigned territory
• Surface customer wins for partner sell with evidence; surface partner capacity and capability needs and key Opportunities to Partner Management team to drive development and recruitment of new partners
• Control main performance indicators and run rates of pipeline
• Establish a foundation for how technology and services can meet customer/partner needs

Account Manager, Norwegian Speaking – Cloud Solutions

Account Manager, Swedish-speaking – Cloud Solutions

• Optimize operations to deliver top-notch service and achieve business goals.
• Manage budgets and operational metrics to support financial and business objectives.
• Lead recruitment and team development to foster a high-performance culture.
• Ensure compliance with framework standards and policies.
• Act as the key point of contact with clients and stakeholders across regions.

Associate Director of Operations

Recruitment

• Develop and execute short-term recruiting strategies, while contributing to long-term plans that align with Concentrix’s goals of modernizing technology and transforming experiences.
• Shape and influence policies that enhance operational efficiency and align with Concentrix’s Business and People strategies.
• Lead a global team to ensure optimal candidate selection in line with Concentrix’s standards and stakeholder needs, maintaining our reputation as a tech-powered, intelligence-fueled organization.
• Utilize Concentrix’s data and AI expertise to analyze recruitment metrics, guiding decision-making and measuring ROI to drive transformation.
• Enhance Concentrix’s diversity recruitment strategy through relationship building and manage relationships with recruitment partners and platforms.
• Collaborate with HR and Compensation teams to leverage market trend knowledge, ensuring competitive compensation packages that align with our commitment to transformation and modernization.
• Ensure recruitment processes comply with local regulations, maintaining accurate records within ATS and HRIS tools.
• Act as an ambassador for Concentrix, promoting our brand and ensuring ethical standards in recruiting, in line with our values of sustainability and community enrichment.

Director, Talent Acquisition – Executive Hiring

Customer Success Manager

• Establish yourself as a trusted advisor with key stakeholders at assigned customers
• Develop and execute on a service delivery plan, leveraging repeatable services to educate the customer and assess their implementation to proactively ensure best practice execution and success
• Work collaboratively with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers