Concentrix

Site Manager, Spanish – English

Concentrix

full-time

Posted on:

Location Type: Office

Location: Olivenza • Spain

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About the role

  • Partner with senior leadership to define and execute site-level strategy
  • Build, develop, and retain a strong leadership team through coaching and development
  • Drive continuous improvement across key site metrics (quality, productivity, staffing, training, attrition, and cost)
  • Oversee workforce forecasting and planning to meet current and future client demand
  • Lead recruitment, selection, and retention strategies for management and key roles
  • Manage site resources to ensure operational excellence and achievement of business goals
  • Collaborate with cross-functional teams to deliver quality and service objectives
  • Identify, analyse, and resolve complex operational, technical, and process challenges

Requirements

  • Hold a Bachelor’s degree in a related field (Master’s preferred) with extensive relevant experience
  • Have strong progressive management experience, ideally within a large call centre environment
  • Communicate confidently and effectively at all levels, both verbally and in writing
  • Can lead complex, multi-disciplinary initiatives in fast-paced environments
  • Have proven experience mentoring leaders and advising management teams
  • Understand financial planning, forecasting, and budget management
  • Are experienced in driving large-scale projects and business initiatives
  • Have strong business acumen and awareness of industry trends and best practices
Benefits
  • Full-time permanent contract with a rotative schedule, Monday to Friday from 9:00 to 18:00
  • On-site role with a great office location in Olivenza
  • Career development programs and leadership training
  • Opportunities to make a real impact at a site and business level
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
financial planningforecastingbudget managementrecruitment strategiesstaffingtrainingattrition managementoperational excellenceproject managementbusiness initiatives
Soft Skills
leadershipcoachingcommunicationmentoringproblem-solvingcollaborationstrategic thinkinganalytical skillsadaptabilitybusiness acumen